My husband and I stayed at ME April 20-27. After reading the mixed reviews on TripAdvisor, we were sure it couldn't be as bad as some people had expressed and were very excited at all ME seemed to offer. We decided to upgrade and stay on The Level. This was our 7th trip to Cancun/Riviera Maya and have always stayed at all-inclusives, including Dreams, Royal Solaris, Golden Parnassus, Riu's, etc. Needless to say, we are relatively experienced travelers and know what to expect from all-inclusives. We've never had a bad trip until this one, and unfortunately, we couldn't wait to leave.
I think there's a disconnect between how the hotel is perceived vs. the actual experience. We stayed on 'The Level', after reading reivews that this would be the best bet and would recieve the best service. I'll start with the concierge: while the idea of a concierge is nice, they don't actually do much. They were very nice and professional but mostly smile and and say, "I'm sorry, I'll do my best." Our dinner reservations fell through one evening and they couldn't get us in anywhere, we tried to reserve the cabana by the infinity pool (that is included in The Level package) and were told the pool was closed and under maintenance for the next 3 days (this never occurred, the pool was open our whole trip). We stayed in an ocean front room on the 10th floor, and the room was very nice. However, this was the first resort we've stayed in that advertises 'snacks and drinks' included in your all-inclusive and by 'snacks', they mean 1 single serve bag of potato chips (replaced only every other day) and 1 small bag of corn nuts. We had to request (daily) that more than 2 small bottles of water be replaced. Only beer was included in the Level, however if you ask, they will send you a bottle of ME Cancun Tequila at no charge. Everything else is for purchase at additional charges. The Thursday-Saturday night noise level is a bit difficult to handle. The ear plugs on the nightstand was our first tip that it could get loud, and it does. I would recommend getting a lagoon facing room, as those are away from the club music, have a pretty view and you would be able to see the sunset.
The service throughout the resort was, as a whole, the worst we've ever had at an all-inclusive. By our second day, to say we were frustrated is an understatement. There were a few that were very courteous and helpful, such as our server on the beach and Luis at the Rose Bar, but other than that it was very disappointing. We are generally great tippers but at times, it felt that we couldn't get someone's attention to throw money at them! When we finally did get a pool cabana the last day of our trip, our server disappeared for over 2 hours at one point. I was very thankful we hadn't paid the $40 fee for the cabana and received that level of service on top of it!
Finding a place to sit is a struggle, whether it be on the beach or by the pool. 90% of the chairs are taken up by 8:15am and the umbrellas have to be requested. There are a limited number of those as well and many times you ask, only to be told 'sorry, we are out.' Then 10 minutes later you'll see them putting an umbrella in for someone else. (This occurred to us numerous times throughout our trip) Our first day we had no where to sit on the resort property, as every chair was taken. After asking our concierge, he sent us to the 'pool concierge,' and the pool concierge pointed us in another direction to a different employee, who then ignored us.
The food is OK, Salt was probably our favorite. The drinks are all watered down, as many people on here state. WIth The Level, you are supposed to have top shelf liquor included. When we asked for it (and you do have to ask, regardless of your bracelet color), half the time we were told they were out of it. The service for both lunch and dinner is very slow, but the best service was at the Waterfront Grille. The romantic dinner on the beach would have been nice, but ours was scheduled on a night that there was a wedding reception on the beach not only at this hotel, but the one next door simultaneously, as well. We wished that the concierge would have let us know that a wedding would be going on outside when we scheduled the dinner, but no biggie.
All in all, it was a big let down. We left ME extremely tired and frustrated, and felt that The Level was definitely not worth the up charge and there are many other resorts in Cancun that you will get much better service at half the cost!
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- Also Known As:
- Me Cancun Hotel Cancun
- Me Resort Cancun
- Me Hotel Cancun