Our trip was planned for 15 days @ this hotel( from end of February - after 1st week of March). These dates obviously crossed over spring break time for many North American staes and provinces. Our second week there, we went down for breakfast and noticed a sign saying " welcome class of 2011". We didn't want to believe that the hotel was welcoming a group of high-school spring breakers because on their website, they claimed that they did not. But of course they did!. They made so much noise on their first night there that we called front desk to complain of the noise. 1 hour later, the kids were still running down the halls, screaming and yelling obsenities. Front desk had still done nothing to stop these kids. We called again, and unfortunatly, were forced to search out the night manager. The next day, we complained to the front desk manager about what had happened about the night before. His response, in a nut shell was, if we were not happy, we could go somewhere else. Combined, front desk staff as well as the front desk manager, were useless.
Sound travels greatly in this hotel due to design. It is like having a room attached to a shopping mall. It is not a quiet place during the nights! The food was edible. The place was clean and the rest of the staff was friendly.
The kids club was good. Sandy, Rosy, Brenda, Karla, Ellie, Alex, Kendra and all of the other names that I am forgetting were great with the kids. I and my husband felt very safe in leaving our children in their hands. Very safe!Great work!
Other Entertainment staff like Angie, George, David, and Carlos kept us occupied and entertained. Good job! Water slides were fun and Diani and Elie did a good job in making sure people followed the rules.
Staff were very helpful and efficient in helping you out and getting things cleaned up like Jerry, Isaac, and Martin ( Magnus restaurant), as well as many others.
All staff at all of the bars were very friendly and always had a smile for you (Good job- Roberto, Hector, Jimmy, Gloria, Paty, Luisa, Miguel, Ricardo, Nayeli, Rebeca, and Sonia at the Lobby Bar)
- Official Description (provided by the hotel):
- Great Parnassus Family Resort is located at KM 17 on the Hotel Zone. It is an ideal hotel whether you are vacationing, celebrating or working. Ranging from fun to excitement for the whole family. With areas specialized for baby care, plus a complete children’s water park with a castle, pirate ship and water slides. Teenager club and a complete day and night time activities program. All the upbeat fun imaginable for families; snack bars, coffee and sweets at our creperie. Offering also exclusive areas for adults only. When choosing suites or club rooms for adults only, guests have access to our elite lounge restaurant for breakfast, and in-room special amenities. A variety of 7 different restaurants, 11 bars, 24 hour room service, 4 pools, mini golf plus a variety of different suites to choose from including family suites that fit up to five people. Entertainment at night, with interactive games and shows performed by our entertainers. ... more less
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- Also Known As:
- Great Parnassus Hotel Cancun
- Great Parnassus Resort Cancun
- Great Parnassus Resort Spa Cancun
- Parnassus Cancun