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“Small hotel, beautiful view from balcony, nice beach.” 4 of 5 stars
Review of Holiday Inn Cancun Arenas

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Holiday Inn Cancun Arenas
Ranked #98 of 180 Hotels in Cancun
Mexico City, Mexico
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Small hotel, beautiful view from balcony, nice beach.”
4 of 5 stars Reviewed June 12, 2013

This Holiday Inn is not within walking distance from any restaurants or shops or Cancun´s commercial area. Rooms are big, clean and nice, view from balconies is beautiful, buffet is very good and plentiful. Small family hotel, convenient and nice to rest and enjoy the beach. However, no service after 10 PM, either in the bar or the restaurant.

Room Tip: Choose one that has a balcony with sea view.
See more room tips
  • Stayed May 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank evelyne_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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752 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Belmopan, Cayo, Belize
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 30, 2013 via mobile

The service at front desk was great. Friendly and efficient. My stay was well enjoyed!!! I would recommend this place for an all inclusive as they do hv that option available. They have ocean view from the rooms as well.

  • Stayed April 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Leilanni B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 23, 2013

Although my initial room had a leaking air conditioner and broken room safe, I was quickly moved to the adjoining room and everything was fine from that point on. Very comfortable bed and free WiFi was an added bonus!

  • Stayed May 2013, traveled solo
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank MarcusSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
122 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed May 13, 2013

Firstly, it is a decent drive and very long walk from where all the action is in Cancun. However the bus runs regularly and if splitting a cab between 4 was only about $6US each so no real problem, just depends what you're wanting out of the stay.

The property itself, clean, comfortable, relatively modern and nicely furnished. The on site store is well stocked and quite well priced compared to the rest of Cancun. Staff were friendly and helpful when I needed to organise a cab. Pool and beach location nice and relaxing. The rooms can be a decent walk from the lobby so keep that in mind if staying with a group, you may end up a long way from one another!

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank TheTravelingPanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pachuca, Mexico
Level Contributor
159 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
2 of 5 stars Reviewed May 12, 2013 via mobile

It did not ruin my honey moon but certainly was the only bad experience of it. The beach is not good at all, rooms are just ok and the shower has the purpose of being eco-friendly but is far the worst I have tried in my life, even compared to much cheaper hotels, the pressure is so high that you can not feel the temperature of the water, it is always kind of cold, the only good thing is the location, it is easy to get in a bus and head to a nicer beach. The price is really high if you consider that you are not actually in the nice part of Cancún (it is at begining of the beach strip, 15-20 min from the nice stuff), the poor and indifferent service, ugly pool and beach and old and tired bedroom. Next time I will spend some extra pesos and really enjoy Cancún.

  • Stayed December 2012
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank Juan José F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review, June 4, 2013
Dear jjfu,

Thank you very much for your recent review of our property. Our hotel is very proud of its level of service, cleanliness and quality of its product and we strive to provide competitive rates within the area. I'm deeply sorry that we fell below your expectations. I have noted you valuable comments and I will make sure that this will be looked into and be forwarded to the departments involved for improvement and future upgrades.

Thank you for staying with us and we hope to serve you again should your travels bring you back to Cancun.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Cancun hotels

Portland, Oregon, United States
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 1, 2013

I was not sure of what to expect when I last-minute booked this property in Cancun. I needed to be close to downtown to run several errands while enjoying my stay in beautiful Cancun, the land of the Maya. I am very familiar with Cancun and most of its hotels both in downtown and in the Hotel Zone, because I have been traveling to Cancun for the past 15 years. My budget was a bit tight this time and because I could not plan ahead of time my options were limited. I totally trusted a local recommendation from a resident and booked the Holiday Inn Arenas located right at the beginning of the Hotel Zone and only five minutes away from downtown Cancun and all of its great bars and shopping malls. I did not book the all-inclusive option because I tend to have reservations on all-inclusive packages (but that’s a totally different review).

When I arrived at the Hotel I asked Alejandro at the front desk to give me a comfortable and pretty room since I was traveling alone (as I often do and love to). He immediately offered a beautiful room with an ocean view. Alejandro was cordial and incredibly professional. My room was spacious, clean and it had a great balcony with an ocean view. The hotel is framed by two small ports where small yachts and boats come and go taking tourists scuba diving and snorkeling so the view of the ocean is a bit blocked but beautiful nonetheless. Nearby, there’s a public beach so locals walk back and forth and local vendors offer a few items for sale at the beach. I personally enjoyed the mix of patrons at this hotel and I have to give them an A- in service. The only reason they don’t get an A+ is due to one of the waiters that tends the snack bar at the beach, who was unprofessional by making a misogynist sexist joke that offended me. Other than this immature jerk, the rest of the service was above average and went beyond my expectation. The hotel’s installations are impeccably clean and the security is tight.
I would strongly recommend this hotel to anyone whose budget is tight and would like to experience a modest, clean and very professional property that includes free WiFi access among its many amenities.

Room Tip: Ask for Ocean Views they're very quiet and you will be lull to sleep by the sound of the ocean.
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Luz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed April 8, 2013

I stayed 3 days in this hotel due a business trip to Cancun in May and, to be honest I was surprised, taking in consderation some previous comments I saw at tripadvisor.
The hotel is not in the "touristic area" of Cancun, but is not so far from there -in case you want to find a good restaurant or mall.
The water at the beach in front of the hotel is not blue (it has a clear green color) but is clean, hot and calm. The rooms are quite confortable, the bed is good, There is some noise comming from the pool, but it does not create any problem.
In this hotel you will find several mexican families on vacations - something difficult at the majority of the hotels in the "touristic" Kukulcan Boulevard area.
The price is good, the breakfast is modest but honest, the room is clean, the restaurant could be better but is not so problematic.
My suggestion: if you want to "visit Mexico" when travelling to Cancun, you can consider this hotel - you will be very well received by Mexicans and will feel at home even being several hours away from your country.

Room Tip: Ask for a beach view room - the sunset is amazing.
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
8 Thank Celso F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Cancun Arenas

Property: Holiday Inn Cancun Arenas
Address: Blvd Kukulcan Manzana Km 2.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#69 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Cancun Arenas 3*
Number of rooms: 209
Official Description (provided by the hotel):
**** ALL INCLUSIVE OPTION ALSO AVAILABLE**** KIDS FREE UNDER 12 Beautiful BEACH FRONT Hotel, Mediterranean style, perfect for couples and families. Located in front of the calm Cancun beaches. Holiday Inn Cancun Arenas with the best location in the Hotel Zone with a warm environment, surrounded by beautiful gardens, with a walk way that brings you a gorgeous view, that goes from Cancun downtown to the heart of the Hotel Zone, where night clubs, shopping mall and restaurants are located. The Hotel offers All Inclusive Plan and European Plan, beautiful and comfortable rooms with ocean or lagoon view, quality service and four star facilities. Your all inclusive package includes: - Comfortable rooms with Internet access, hairdryer, safe deposit box, iron & ironing board, TV cable, voice mail system, alarm clock and coffee maker. - All meals at the International buffet Restaurant. - Snacks next to the pool - Italian Specialties a La Carte for dining option & The Ocean Grill Tequila a'La Carte' (Reservation required) - Domestic Drinks at the Lobby bar, Pool Bar and the Theater Bar. - Room service (limited menu and hours) - daily activity program and night entertainment. - kids Club - Gym. ... more   less 
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Also Known As:
Holiday Inn Cancun Arenas Hotel Cancun
Cancun Holiday Inn
Holiday Inn Arenas Cancun

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