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458 - 463 of 4,833 reviews
Reviewed September 20, 2017

This place is absolutely amazing, everything from the view to the room to the beach to the location itself. All the staff are friendly welcoming and really try to help communicate in the best way possible.

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank O6014YWalexanderh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GerenciaBa_Gral, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this reviewResponded September 22, 2017

Dear guest, thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciate to improve our areas of opportunity. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you will return again very soon and create more memorables moments.
Many thanks for your valuable feedback.
Best regards.
General manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2017

Sad the bar close early. All I asked was completely
Satisfaced. Even though we were in the rainy season we still enjoyed our stay. A lot of things to do over there. It is amazing place for holidays, I will back there again

Date of stay: September 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank NancyG340
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GerenciaBa_Gral, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this reviewResponded September 15, 2017

Dear guest, thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciate to improve our areas of opportunity. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you will return again very soon and create more memorables moments. Many thanks for your valuable feedback. Best regards
General manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2017

The facility is old and in need of some major renovation. The air-conditioner was not capable of keeping the room real cool and the things that you would expect to be top notch were either nonexistent or old. However, it did appear that there was some renovations underway so things could be better for later visitors. Also, there is hardly no night life/entertainment.

Date of stay: August 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank ralphmayfield
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GerenciaBa_Gral, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this reviewResponded August 21, 2017

Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We find ourselfs in a remodelation process and we offer you an apology for any inconvenience that this may caused you, we would like to apologize for all the inconveniences during your stay with us. Our commitment provide the best service for that reason we are verifying the details mentioned in order to meet their needs and fulfill your expectations. We will share them with the persons involved in order to prevent these situations happen again. Many thanks for your valuable feedback.
Cordially

General manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2017

The staff was very friendly and professional but the hotel needs work. All around the hotel there is stains, cracks, shower doors missing, electrical outlets do not work...No entertainment and too many rules for an adult 4 star hotel.

Date of stay: August 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank 275edgarjesusa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GerenciaBa_Gral, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this reviewResponded August 21, 2017

Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We find ourselfs in a remodelation process and we offer you an apology for any inconvenience that this may caused you, we would like to apologize for all the inconveniences during your stay with us. Our commitment provide the best service for that reason we are verifying the details mentioned in order to meet their needs and fulfill your expectations. We will share them with the persons involved in order to prevent these situations happen again. Many thanks for your valuable feedback.
Cordially
General manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2017

This "all inclusive" resort was more like a motel! Rooms are outdated and there were many unoccupied rooms due to damage. Didn't stay! After a 3.5 hour flight I hopped on the next flight back home....

Date of stay: August 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank saiahmicah
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GerenciaBa_Gral, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this reviewResponded August 21, 2017

Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We find ourselfs in a remodelation process and we offer you an apology for any inconvenience that this may caused you, we would like to apologize for all the inconveniences during your stay with us. Our commitment provide the best service for that reason we are verifying the details mentioned in order to meet their needs and fulfill your expectations. We will share them with the persons involved in order to prevent these situations happen again. Many thanks for your valuable feedback.
Cordially

General manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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