We stayed here twice; first for a wedding and then for an overnight before we left Mexico. This hotel is very good. Sure, as others have noted, it is a little tired and is being slowly refurbished. But let's get real. The price is right and the staff, overall excellent. The location is wonderful. The beach is great with turtles nesting and babies hatching in nurseries. We saw moma turtles and helped release babies. Magic! The wedding package worked well. I was helping to pay the bill and felt we got value for money. Lobby staff excellent. We dealt primarily with Adrian, Arturo, and Jordan. They were exceptionally helpful when we had queries and a transport problem. Restaurant staff at breakfast are the least experienced, but the shift captain, Carlos, solves all problems. My only suggestion is order your hot dish before you get your cereal or you will wait a long time.
I think negative reviews are unfair. This is a modest cost hotel in a beautiful location thatoffers really good value for one's money. That we decided to stay there a second time is the best recommendation we can make. Tip: Get a room on ocean not lagoon (road) side; lagoon side is noisy.
- Official Description (provided by the hotel):
- Where body, mind and spirit become one. The Bel Air Collection Hotel & Spa enhances your meditation and serenity, where everything is dedicated to your wellness and to completely restoring your body, mind and spirit. The Bel Air Collection follows a hip and minimalist trend, for those who are looking for a relaxing and romantic experience. 10 Minutes from the airport and just 15 minutes from the commercial zone, restaurants and the exciting Cancun's nightlife. *Adults oriented. Children 12 years old and up are welcomed ... more less
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- Also Known As:
- Bel Air Collection Resort And Spa Cancun
- Bel Air Collection Resort & Spa Cancun Hotel Cancun
- Bel Air Collection Hotel Cancun
- Bel Air Cancun
- Bel Air Collection Cancun