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“a mistake”
1 of 5 bubbles Review of Hacienda Punta Sam

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Hacienda Punta Sam
Ranked #146 of 182 Hotels in Cancun
St.Petersburg
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“a mistake”
1 of 5 bubbles Reviewed March 12, 2008

Not satisfied:
- The Hotel can mention they are seaside, but I think they can’t say they have a beach. The beach is very small not convenient to use and dirty, the Hotel doesn't not care about cleaning it.
- Huge problems with laundry. Table cloths in the bar and restaurant VERY DIRTY – shame to see. In our room we didn’t have pillowcases upon arrival we’ve stayed for 4 nights and the pillowcases appeared only for one last night. Our neighbor gave some cloth to the laundry and went for a 3 days trip, when he came back nothing was ready.
- Saw a cockroach in the room.
- My friend got herpes on his lip after using “all inclusive glasses”.
- All meals are planed for 2 hours and are buffet style. The food is not refreshed. If you didn’t come during the first 30 - 40 minutes you don’t have a meal.
- Absolutely nothing around to see and to do, only one fish restaurant, no entertainment in the hotel, no sports opportunities, no TVs only in the bar.
- In case you will decide to see REAL Caribbean beaches 100% you'll be out of the Hotel for the full day. SO NEVER TAKE "ALL INCLUSIVE". Maximum breakfast.
The staff:
- Should mention the serving staff is nice, attentive and hospitable. BUT it's not enough to save the overall attitude!

  • Stayed March 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ruckzak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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28 reviews from our community

Traveler rating
    6
    5
    5
    4
    8
See reviews for
6
13
Solo
0
Business
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
janesville wisconsin
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 23, 2007

It was great at the Hacienda Punta Sam. Don't pay any attention to the negitive reviews. The food was good and so where the drinks. Were some ants in room but not an over abundance of them, we just killed them when we saw them. The front desk has some Raid but we never used it. Went snorkeling on beach, saw some baby stingrays, baby baracudas and some tropical fish. Booked 2 additional snorkeling excursions, one in Cozumel and another in the hotel zone. They were great. An AutoCar drives by the resort every 10-15 mins and will take you to town for .50 US per person. There you can take the R1 big bus to anywhere in the hotel zone for .60 US per person. Went to Isla Mujueres(pronounced IS-LA MOO-HAIR-IS) which is right across the water and you can see it from the resorts beach for $7.00 round trip ferry ticket. The ferry terminal is located 1.5 miles down the road from the resort and an autocar can take you there, the autocar seats 10 people, it is just like a van. We went to Cozumel and Playa Del Carmen for shopping and sight seeing. An Autocar will take you to ADO bus terminal and for $3.40 US per person. 1 hour and 25 mins to get there, air conditioned bus and better than Greyhound buses. Ferry to get to Cozumel is $15.00 round trip per person, don't buy ticket in advance, go to the actual terminal, they have the best prices. Other people want 20.00 per person. ADO will drop you off 2 block from the Ferry to Cozumel. Great shopping in both places. Playa Del Carmen has a Mexican Outlet Store where you will find the cheapest souveniers anywhere. Food at resort was very good. For Breakfast you get 2-3 hot items and all the cold items served everyday. Pancakes, sausage, french toast, toast, scrambled eggs, omlets, cereal, coffee, milk, tang. Dinner and Supper 2-3 hot items such as pork chops, meatballs, spaggheti, cordon blue, baked fish, cheeseburgers, french fries, salad, mozzerella sticks, mini tacos, fagitas, chicken flavored rice, cheese filled ravioli and much more just can't remember. But all good!! Don't go downtown Cancun for shopping, alot of traffic and not to much shopping. Places look good for shopping when you are on a bus but when you get there, theres not alot. Isla Mujueres, Playa Del Carmen and Cozumel are the best. Playa Del Carmen is the best. We are used to 350 room resorts and this was a great change of pace. Only 35 room and no over crowding. Rooms are big and clean. Staff was friendly and helpful. I have no idea where the bad reviews are coming from, I guess you can't please everyone. This place is not a dump!! If I decide to go back to Cancun I will be staying at the Hacienda Punta Sam. If you want to ask me any questions about my stay(there were 6 people in my group and all in our 30's) you can email me at junkmail8300@yahoo.com. The water pressure in the rooms is not very strong but gets the job done. The resorts shampoo that is in your room, lathers really good and smells great and even with poor pressure, all comes out of your hair. The hot water goes in and out from warm to room temp and back to warm. But it is so hot there that room temp water feels good and it don't shock you when it fades in and out. The last day we were there the temp was 104 degrees. And a cool shower is what was needed. I had a great time and loved the resort.

  • Liked — Good Food, Great Location, Friendly staff
  • Disliked — Can't find a single thing I didn't like!!
  • Stayed May 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank pensillydew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Den Haag
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed January 29, 2007

The minute I set foot in this hotel, I fell in love with it. The athmosphere, the traditional Mexican looks, with colorful walls and roofs made of palmleafs, the pool, the shell with the gecko in it... The people are friendly, the beach is nice, the rooms are spacious and clean. We had a lot of fun with the staff and other tourists. So me and my sister had a great week.

BUT there were some problems. The food was not that good and often cold or gone by the time you wanted to have dinner. The bar closed at 22h and there was nothing to do in the nearby neighbourhood. We had to get a taxi or a bus to get into town for some action.

If you plan to go: don't set your standards too high and you will have a good time. Don't forget to take the ferry to Isla Mujeres! A wonderful place to go scubadiving, snorkeling or cross over with a golfcart.

Despite of some shortcomings, I'd rather choose this hotel, than one of the depressing big blingbling 5* concrete blocks in the zona hotelera. But that is personal.

Edith and Danielle,
rotzooi@kabelfoon.net

Stayed January 2007
Helpful?
2 Thank Daniholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed January 6, 2007

Why stay here??? ...when you can drive or take the bus 2 hours south to Tulum and get a great beach and a beautiful location. We stayed at HPS for one night because we needed a hotel close to Cancun to take an early flight.....The place is depressing, the beach was horrible!, (dirty, coverd in seaweed and stank) the place was made entirely of concrete blocks like a russian bombshelter (apparently someone had the wisdom to paint the blocks crazy colors, or it would look like a prison) , we went to the bar and ordered a margharita and got something that tasted like an orange-vanilla icecream float, and we had to ask them to change our sheets because when we arrived, it looked like an iguana had been using our bed as a toilet.

Helpful?
3 Thank bjorndog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Cancun hotels

Friendswood, TX
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 bubbles Reviewed July 12, 2005

Here is the scoop. The Hacienda Punta Sam was worth the $80/night per couple for everything that you got. The rooms were definitely nothing to brag about, but they did the job. The key for the air conditioning is attached to the key for the rooom, therefore, don't expect to walk into a cool room if you've been out and about. The bar had some local liquors that I had never heard of the brands before, so I drank the beer. I must admit that the beer didn't taste bad (whatever brand it was). As for the food, don't set your expectations very high! At the very best, it was OK! I would also recommend getting to the cafeteria early during meal times, they were constantly running out of food! We ordered from Dominoes Pizza to compensate for dinner. There is a little stretch of beach there to lay out on. The water there is more like a bay, by that I mean that it is shallow and you probably will not want to go out any further than waist deep. The clientelle seemed to be mostly Europeans staying from two to three weeks. Eveyone that we met seemed extremely nice. One of the up sides to staying there was that it was very close to the ferries that take you to Isla Mujeres. Isla Mujeres is a great little island that offers plenty to do in terms of shopping, snorkeling trips, and beaches. I enjoyed Isla Mujeres much more than the time that I spent in the middle of the Hotel Zone in Cancun. Any how, this was just my 2 cents. I would recommend this place for college students or families traveling on a limited budget.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
28 Thank FriendswoodTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alaska
1 review
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed February 23, 2005

What a great place to stay! Small quiet beachside resort with all the opportunities of Cancun just pennies away! It cost nine cents to take the bus to downtown, another 6 cents to go to the hotel zone. The resort was kept clean and the staff were very friendly and helpful, like eveyone we met, locals and tourists. The resort felt more family run rather than some big corporate hotel, they really took good care of us. We met people from all over the world. The beach wasnt as good as cancuns, and the meals were not elaborate but they were always their and on time. I plan to go back! Darin Patrick, Anchorage Alaska - imsohungry247@hotmail.com

Helpful?
43 Thank roger894
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Punta Sam

Property: Hacienda Punta Sam
Address: Carr Puerto Juarez-Punta Sam Km 3.5, Cancun 77504, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #146 of 182 Hotels in Cancun
Number of rooms: 45
Reservation Options:
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Also Known As:
Hacienda Punta Sam Hotel Cancun
Hacienda Punta Sam Cancun

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