Just got back today. The hotel has strong potential, but the service was subpar. Luckily got a great deal and was upgraded to a bigger suite upon arrival.
Very good food; beautiful, spacious rooms; nice fitness center; great pools; free room service; cabana that came with suite was nice; not too crowded.
Disorganized (told at night to reserve a cabana in the morning, and in the morning was told needed to be reserved the night before); poolside service hit or miss; bartenders spotty (one day great drinks, the next not so much); disliked having to sign for checks with prices at an all-inclusive; couldn't eat at best restaurant because we had a child with us (didn't know this until we got there).
Also had to switch rooms, as first had this clicking sound in it.
Overall good if you can get a deal and don't have too high of expectations on service.
- Official Description (provided by the hotel):
- Live Aqua Cancun, a welcoming place, where being is the first part of feeling. Your senses work together. It's a prism of colors, eclectic rhythms, and seductive details. Enjoy the fusion of idyllic days and energizing nights. It is a monument to your arrival to this Cancun Spa Resort. This sophisticated beachfront resort lies along white sand beaches, across the street from La Isla Shopping Mall and walking distance from some of the best restaurants and shopping malls in the city. Exotic drinks, barefoot luxury and activities overlooking the resort's 8 infinity pools are just part of the exquisite details within our All Inclusive concept. Music worships you at every step, with changes in rhythms that match the emotions you feel and the space around you. The sound is never the same, but always relaxing, exciting and harmonic. Arriving, leaving, just belonging makes you sigh with peace. The Aqua aroma seeps into every nook and cranny up to the sky, down to the sea. Return to yourself. ... more less
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- Also Known As:
- Live Aqua Cancun All Inclusive Hotel Cancun
- Cancun Aqua Hotel
- Aqua Hotel Cancun
- Fiesta Americana Grand Aqua