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“Outstanding Experience from Start to End (Wedding & Vacation)”

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Live Aqua Beach Resort Cancun
Ranked #5 of 175 Hotels in Cancun
GreenLeadersGold level
Orlando, Florida, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Outstanding Experience from Start to End (Wedding & Vacation)”
Reviewed June 18, 2014

From the moment we arrived at Live Aqua, we were greeted by Mauricio (has wealth of information) who escorted us to the front desk where very courteous staff checked us in. In the process of checking in, we received a cold drink, refreshing wet towel and hand massage. The place provides the perfect balance for relaxation and fun. Aromatherapy, ambiance music, fabulous views of pools and turquoise blue ocean, exquisite food, drinks and impeccable service.

Our week at Live Aqua began with the celebration of my son Alan's wedding to his love, Amy. The wedding took place at 6:00pm on the beach, followed by a fabulous dinner/reception at In Laa'kech Lobster & Grill (all I have to say is WOW!). There are no words to express our appreciation to Lucy Lara, extraordinary wedding coordinator. Lucy assisted us every step of the way, taking care of every details and always with a smile. The hair and makeup by Anastacio was arranged by Live Aqua and tThe wedding photos were handled by Vincent van den Berg with Pixan Photography---amazing artist!! Vincent loves his job...the video and photos are breathtaking.

ALL restaurants and bars are truly fantastic, but here are a few highlights:

Breakfast at Siete was delightful (so many wonderful choices). David and Jorge were awesome!
Snack or lunch (seafood tacos, ceviche) at the Sea Corner was always yummy. Can't forget the view.
Pizzas from Varenna (by the pool) kept us coming for more.
Lunch and dinner at Azur had great and delicious selections.
Dinner and ambiance at the Hidden Garden was exceptional and our waiter Luis was superb.
Dinner at MB was exquisite.
Sushi Station - Jonathan took good care of us. Sushi was delish!


Oh and the spa is a must. We waited until the day before departure to pamper ourselves.

We can't wait to go back!!

  • Stayed June 2014, traveled as a couple
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1 Thank Martha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 17, 2014

all inclusive - really means all inclusive. I could want for nothing - food, drnks , facilities , service etc . It was the most luxurious hotel I have ever stayed. Choice of restaurants, bars, pools and beach. Highly recommended

  • Stayed June 2014, traveled with friends
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8 Thank ManlyWoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 17, 2014

Everyone who works here are like a family, very friendly. Warm welcome and great services. We are on our Babymoon, Moises and Vanessa at the Sushi bar made us a great sushi platter to congratulate us~ They keep the place very clean. Location is great with 2 shopping area near by, one across the street, another a block away. Bus station is also a block away. Huge screen overhead to watch World Cup 2014 as well, great atmosphere with all the fans here. They also have a schedule of activities throughout the week like beach volleyball and aqua yoga.

It could be better if they had a more variety of food and restaurants. They currently have 7 varieties. We stayed for 6 days, and we wish they had more choices by day4. Only 1 restaurant open for breakfast so it's crowded in the morning at specific hours.

  • Stayed June 2014
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Helpful?
2 Thank Caprisyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogota, Colombia
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 17, 2014

We stayed at the Live Aqua in Cancun and were delightfully surprise at the level of attention and luxury of this hotel. Great staff greeted my party and we were settled within minutes. All the rooms have incredible ocean views, very clean and well appointed. The food service was the best I've experience in any hotel. There are five restaurants in the property, all a la carte. There is a separate sea food restaurant but we did not use it. Drinks were premium, snacks were of teh best quality and the staff is the most attentive I've experienced. Hands down this is the best hotel in Cancun!

Room Tip: This is an adults only hotel, no kids allowed.
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  • Stayed August 2013, traveled with friends
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9 Thank crod35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 17, 2014

I can't for the life of me understand how anyone could say anything negative about this place. Live Aqua is quite simply paradise! From the moment you walk in, everything evokes tranquility and relaxation. From the eucalyptus aromatherapy, to the ambiance music and the complementary hand massages you receive, you'll never feel more welcome. The staff at the front desk (and everywhere else, for that matter) were flawless.

We opted for the upgrade to a Tierra Suite. Best decision we could've made. It was gorgeous and spotless. And the views.. OH LORD THE VIEWS! You also get access to the Lounge on the 5th floor, where they keep all the premium booze (Johnny Walker gold label? YES, PLEASE). Inaqui, the man in charge, pours a mean scotch. Another suite perk is you get beach beds every day. They're 80 bucks otherwise. Its worth it, I promise.

As for the service at the restaurants, its variable. Azur was perfect, the Italian restaurant was quite slow. Hidden Garden was great, but wait list was a bit annoying. Unavoidable, cause it IS the best restaurant they had. Though MB comes in at a close second. Siete, their main buffet room was very good was well. Food wise, I loved them all.

Drinks wise, the pool/beach side services is amazing, my glass was never empty for more than 10 minutes and the servers are very savvy about cocktails, always ready to give great recommendations. I suggest, when ordering a cocktail, you order a separate shot of the base spirit, as they tend to be on the soft side. The pool bar has the resident magician bartender. He will make ANYTHING for you, including a pina colada inside a hollowed out pineapple, made to look like a pig.

The pools are all different temperature and depth, which is great. The beach is gorgeous, but you can't really go into the ocean too much, as a hurricane made it quite deep, and there's strong currents.

Their extras are even better than the all-inclusive stuff. As it was my wife's birthday, we opted for the couples massage at the spa. BEST MASSAGE I EVER HAD. Also, for the morning of her birthday, I bought the decoration package for the room. They write a beautiful message with colored grains of rice. Truly artistic.

All in all, i concur with some of the reviews I've read. The worst part of going to Live Acqua is having to leave. Our vacation was amazing, we made great friends, and will be returning and recommending this place to everyone we know!

Room Tip: You can haggle a little for the price of the upgrades. If you have the money to spare, go for it, an...
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  • Stayed June 2014, traveled as a couple
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Helpful?
10 Thank Andyramadan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
israel
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 17, 2014 via mobile

Defiantly one of the most amazing hotels I've visited.
First you get checked in and get a hand massage from the hotel
Than you go to the room-unbelievable room! You have everything you'll ever need! The view is breath taking!
Since everything is include you can go to all the restaurants there and the food is in very high quality. You can sit in the pool and order the food, you have Asian, Italian, Mexican, sushi and more
Even at night, you can rent a movie and order popcorn if you want :)
You have all kind of activities includes-yoga, tai chi...
It is an adult only hotel-so you don't see little screaming kids, which is great!
I will highly recommend to go there with your spouse, for romantic getaway, less for friends since it's very quiet and easy going :)

Stayed June 2014, traveled with friends
Helpful?
3 Thank tuti22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 17, 2014

The hotel is very nice, the staff is very friendly, willing to please customers.
The spa is nice, worth a visit . My favourite restaurant was the one facing the sea, Azzurro , they serve Mediterranean food. The hotel has several restaurant options, a sushi kiosk (good sushi, but not the best). In the rooms you can select your favourite scent, but you have to ask for it everyday if not they will not refresh it.

Room Tip: All rooms face the sea, if you want to get out to the balcony must turn off the air conditioning, ev...
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  • Stayed June 2014, traveled on business
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Helpful?
2 Thank Delfina812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Live Aqua Beach Resort Cancun

Property: Live Aqua Beach Resort Cancun
Address: Boulevard Kukulcan km 12.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Live Aqua Cancun All Inclusive)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Cancun
#4 Romantic Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Spa Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Live Aqua Beach Resort Cancun 4.5*
Number of rooms: 371
Official Description (provided by the hotel):
Live Aqua Cancun, a welcoming place, where being is the first part of feeling. Your senses work together. It's a prism of colors, eclectic rhythms, and seductive details. Enjoy the fusion of idyllic days and energizing nights. It is a monument to your arrival to this Cancun Spa Resort. This sophisticated beachfront resort lies along white sand beaches, across the street from La Isla Shopping Mall and walking distance from some of the best restaurants and shopping malls in the city. Exotic drinks, barefoot luxury and activities overlooking the resort's 8 infinity pools are just part of the exquisite details within our All Inclusive concept. Music worships you at every step, with changes in rhythms that match the emotions you feel and the space around you. The sound is never the same, but always relaxing, exciting and harmonic. Arriving, leaving, just belonging makes you sigh with peace. The Aqua aroma seeps into every nook and cranny up to the sky, down to the sea. Return to yourself. ... more   less 
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Also Known As:
Live Aqua Cancun All Inclusive Hotel Cancun
Cancun Aqua Hotel
Aqua Hotel Cancun
Fiesta Americana Grand Aqua

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