We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“The best all inclusive hotel I’ve ever been to”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 17 more sites!
Live Aqua Beach Resort Cancun
Ranked #4 of 182 Hotels in Cancun
GreenLeadersGold level
Bakersfield, California, United States
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“The best all inclusive hotel I’ve ever been to”
5 of 5 bubbles Reviewed October 3, 2013

I have been in many all-inclusive hotels where employees are empowered to fulfill all your needs. Live Aqua is the first one I ever been where everybody is DRIVEN to make your stay a wonderful experience. Just try it when you are there and ask anyone for your special wish and I guarantee you, whether it is a special dish or request, they will make it come true.

In my case the waiters loaned me money, they made custom prepared dishes and even had a barman to run out and find the specific ingredients we wanted for our drinks even when they were not specifically served in the hotel. Wilfrido in the Azur restaurant is the most driven of them all, without him we would have missed most of the experience.

The restaurants, specially MB, compare and I will even say exceed the quality of fine dinning in sophisticated cities like San Francisco or San Diego. Eric de Maeyer the chef of MB cooked specially for us one night and is a night I will never forget.

Starting from the relaxing environment and combined with the finely crafted drinks and incredibly well prepared dishes Live Aqua lives up to the most exigent expectations. Visiting Live Aqua in Cancun is one of those things you have to do or even repeat before you die.

Room Tip: Almost every room has an excellent view of the ocean. However the view from the ocean view rooms is...
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank inakizi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAQCU, General Manager at Live Aqua Beach Resort Cancun, responded to this review, October 5, 2013
I would like to express my gratitude for the time you have taken to share your feedback and the valuable comments you've provided in it. I have no doubt that your review will be of a great help for many travelers while making their decision to visit Live Aqua Cancun. Thank you for the warm words regarding our team, service, food and general relaxing atmosphere, which we try to provide to our guests.

We are looking forward to welcome you back on many future occasions, which we will be happy to make very special for you.

Warmest regards,
Alfredo Santamaría
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

8,668 reviews from our community

Traveler rating
    6,707
    1,353
    426
    111
    71
See reviews for
803
5,482
100
303
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2,561)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Mexico City, Mexico
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed October 2, 2013 via mobile

Its impressive how nice the staff is! We stayed during las patriotic holidays and despite the rain; it was amazing. We payed a little bit more to stay at the concierge floor, in the Aqua Club and the view is amazing, plus the "just relax" sign in the sand.
The food also was delicious.

And the price is completely reasonable. Maybe the size of the rooms is not so big but is really nice and modern.

Another great thing? The shoping centers around walking-distance!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arelittle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 2, 2013

Went to Live Aqua in August for our Honeymoon and booked through Joanne of Beach Bum Vacation. This is just a beautiful property with absolutely incredible food. The resort feels very new and upscale, and the pools are gorgeous and an amazing way to spend you day. I personally loved the aromatherapy they pump through the resort (I think it was some sort of eucalyptus scent) and even used the mini oil burners in the room so I could get more of it :) It's much more of a hotel type resort than a sprawling jungle type resort, but I personally prefer it. I'd also say it's much better for couples than for groups of friends or singles.

If I have to criticize anything (just to give people a fully honest opinion) the biggest issues were: 1) the pool chairs were almost always booked. I think some of it is the towel game, but when I looked around there were just a lot of guests by the pool-- I think they need more chairs or something to accommodate; 2) the service was a little spotty. Sometimes amazing (and generally very warm at all times) but at the restaurants and with room service a lot of times we were left waiting awhile. Not the end of the world but definitely easy to improve upon!

Make sure to get your hand massage when you check in-heaven! And eat the habanero soup, order the steak tacos, and make sure to find the swim up bar and the beach bar while you're there.

  • Stayed August 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Cleanliness
Helpful?
3 Thank Amanda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAQCU, General Manager at Live Aqua Beach Resort Cancun, responded to this review, October 5, 2013
Thank you for sharing such a wonderful review, it is rewarding and motivating at the same time to know that you have enjoyed every moment of your vacation with us. At Live Aqua Cancun we do try to give the best care to every guest and our most special attention is for those who share their unique moments such as honeymoon with us. I’m glad to know that our efforts have reached it’s goal and you have enjoyed our service, restaurants, beach and pools.

We are looking forward to welcoming you back in a not to distant future.

Warmest regards,
Alfredo Santamaría
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 2, 2013

We had such a good time at Live Aqua! We were looking for an easy, relaxing vacation with good food, drinks by the pool, and a nice beach.... found it here.

Close to the airport, beautiful resort, awesome turquoise ocean with pelicans diving in, great food, accommodating staff, relaxing spa, well equipped gym (to work off all the food and drink!) and pools with comfortable temps.

A few things to note:
The restaurant, MB - We have been in very nice NYC restaurants who's food couldn't quite compare. The service was great too! We were there a few times during our stay, and loved trying all the different dishes. The appetizers were just the right size to try something different and still have room for a wonderful main. And, each time, the wait staff was great about suggesting different dishes to try, or describe what they were. On our last night, the waiter was nice enough to mention how much we enjoyed it to the chef. They made us a special meal

The restaurant, Siete - Recommend trying the Mexican dinner menu. Our waiter, Genaro, and Ricardo were very attentive. I had an awesome red snapper dish at their recommendation (thanks guys!).

The pool - it might seem silly, but, we've never been somewhere the pools are quite so comfortable! They are all different temps which is nice. We even went for a late night swim in the bigger pool where the water is like bath water. The service by the pool was really good too... the wait staff seems to always been smiling and more than happy to bring a drink, little lunch of ceviche or guac or whatever.

Sea Turtles – We were lucky to be there at a time of year they are releasing sea turtles. What a great experience! :)

Overall a very relaxing vacation I'm ready to go back to already!

Room Tip: Like others have noted, just stay further away from the elevator.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Shelley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAQCU, General Manager at Live Aqua Beach Resort Cancun, responded to this review, October 5, 2013
Thank you very much for sharing your review with every reader of TripAdvisor. It was a pleasure host your recent vacation in Cancun and we are delighted to know that you had such a great and memorable time staying with us and enjoyed everything, from the convenient location of our resort, the food, the pools and especially the service.

We will be looking forward to your next visit to Live Aqua Cancun, please do not hesitate to contact us for any assistance in the future.

Warmest regards,
Alfredo Santamaría
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McAllen, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 2, 2013

I went to Live Aqua in September with my sisters and my parents.. What a wonderful experience. The staff were so friendly and excellent. They were always ready to do anything to make our stay comfortable. We were surprised at the attention we got. We have been to many resorts, but have never got such attention.
Food: excellent!!!!!
Service : excellent!!!!!
rooms: to die for
Beauty: OMG!
Spa; Best massage i have ever had!
there is no reason i would not go back.
If you are looking to be pampered this is the place
BRAVO LIVE AQUA!

Room Tip: Aqua suites are the best.
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pooja247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAQCU, General Manager at Live Aqua Beach Resort Cancun, responded to this review, October 5, 2013
Thank you very much for your review about our hotel. I would also like to thank you for recognizing our team for their effort to provide exceptional service to our guests. Your comments are very valuable to us and it keeps us focused. I will certainly share your feedback with our staff, as they are our most important asset.

Thank you again for your valuable review and recommendations, please feel free to contact us for any assistance in the future.

Warmest regards,
Alfredo Santamaría
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 1, 2013

I would say I travel quite a bit, but with a hectic lifestyle I have never taken time to write any review. However I have also never felt so compelled to as I have here, you will NOT be disappointed by the SERVICE/location/food here. If you are looking for a huge Vegas party directly in your resort, this was not it the week we went late Sept.

Best staff I have ever experienced, and one of the nicest resorts I have stayed at, modern and beautiful.

Staff = Amazing, over accommodating, polite, and not tip hungry/pressure although well deserving.
Food = I am not a big eater but my group was very impressed with their main restaurants, and one couple with us whom I must say always complain about our food on these trips, were very satisfied here finally!
Atmosphere = Clean, modern, romantic, and beautiful. I must say it did seem a bit too dark at times during the night, but we are often Vegas goers and live in NYC.. Also to note it was very easy to get around the resort, i have stayed places that feel like a trip just to get something from your room.

It was my birthday and I felt like a celebrity by the time I left, people came to my room to check if I needed anything randomly, dropped of cake slices on their own, and they surprised me one night with decorating the room! It said Happy Birthday on the bed in colored rice, balloons and streamers around, and bubble bath with balloons set, just one of the many ways the staff was on top of their game. Although it was my birthday, other couples got nice lil surprises as well at random.

Pools were very nice, and we found seating easily. Although they close the pool at an early time, they allowed our group to enjoy the smaller pool closest to the hotel entrance as late as we wanted as staff walked about. (water was warm all night). The beach was perfect.

We had a group of 12 people, and the restaurants seemed very strict about the max per table which was unfortunate, however 2/3 main dinners we got them to make an exception and seat us together, just something to note if you expect to have a special group dinner.

We went thurs-mon, Sept 26th. Weather was perfect everyday, and we were a rowdy bunch, however this did not seem to be the 'party' hotel. We made sure to rage at nights in the city which takes just a few minutes to get to. (The City was very epic on Fridays and Palazzo sat was also great). Also Hotel Me is right next to us for an upscale lounge, however it was dead when we stopped by sat.

Rio Secretos was an awesome experience, highly recommended. (exploring the caves) We cancelled our Xcaret private tour because many people told us it was not worth an entire day and we were very overbooked with activities.

Lower floors are easy access, however your view can likely be blocked by trees. If you are a group be sure to consider getting the same elevator section of the hotel, they do not connect.

Thanks again Live Aqua!!

Room Tip: Lower floors are easy access, however your view can likely be blocked by trees. If you are a group b...
See more room tips
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bmarr21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAQCU, General Manager at Live Aqua Beach Resort Cancun, responded to this review, October 5, 2013
Thank you very much for sharing your review and for mentioning so many positive elements about our hotel. I’m very glad to know that your stay with us resulted in such a pleasurable and memorable vacation. Staff members are happy to know that their efforts have been appreciated, thank you for highlighting the excellent service that you received during your stay.

Thank you for your recommendations, we are looking forward to welcoming you back.

Warmest regards,
Alfredo Santamaría
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio Rico, Arizona
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed October 1, 2013

The Hotel is very beautiful and clean, the staff is outstanding always with a big smile, rooms very comfortable and super nice with great views of the beach. The food and service were all very good. Will visit again.

Room Tip: higher rooms have the best views
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emilio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cancun hotels
1.4 mi away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 182 in Cancun
5.0 of 5 bubbles 5,627 reviews
2.3 mi away
Grand Fiesta Americana Coral Beach Cancun
1.2 mi away
Secrets The Vine Cancun
Show Prices
Show Prices
Show Prices
1.0 mi away
Hyatt Zilara Cancun
Hyatt Zilara Cancun
#5 of 182 in Cancun
4.5 of 5 bubbles 5,228 reviews
2.4 mi away
Hyatt Ziva Cancun
Hyatt Ziva Cancun
#7 of 182 in Cancun
4.5 of 5 bubbles 3,383 reviews
1.3 mi away
Hard Rock Hotel Cancun
Show Prices
Show Prices
Show Prices

Been to Live Aqua Beach Resort Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Live Aqua Beach Resort Cancun

Property: Live Aqua Beach Resort Cancun
Address: Boulevard Kukulcan km 12.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Live Aqua Cancun All Inclusive)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Cancun
#4 On the Beach Hotel in Cancun
#4 Spa Hotel in Cancun
#4 Top resorts Hotel in Cancun
#4 Luxury Hotel in Cancun
#4 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Live Aqua Beach Resort Cancun 4.5*
Number of rooms: 371
Official Description (provided by the hotel):
Live Aqua Cancun, a welcoming place, where being is the first part of feeling. Your senses work together. It's a prism of colors, eclectic rhythms, and seductive details. Enjoy the fusion of idyllic days and energizing nights. It is a monument to your arrival to this Cancun Spa Resort. This sophisticated beachfront resort lies along white sand beaches, across the street from La Isla Shopping Mall and walking distance from some of the best restaurants and shopping malls in the city. Exotic drinks, barefoot luxury and activities overlooking the resort's 8 infinity pools are just part of the exquisite details within our All Inclusive concept. Music worships you at every step, with changes in rhythms that match the emotions you feel and the space around you. The sound is never the same, but always relaxing, exciting and harmonic. Arriving, leaving, just belonging makes you sigh with peace. The Aqua aroma seeps into every nook and cranny up to the sky, down to the sea. Return to yourself. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, TravelClick, BookIt.com, Hotels.com, Orbitz, Hotwire, Despegar.com, Travelocity, Priceline, HotelsforEveryone, TravelUp, HotelsClick, Jetsetter, TripOnline SA, Cancelon, getaroom.com, Evoline ltd and HotelQuickly so you can book your Live Aqua Beach Resort Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Live Aqua Cancun All Inclusive Hotel Cancun
Cancun Aqua Hotel
Aqua Hotel Cancun
Fiesta Americana Grand Aqua

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing