I would really score this property 3.5 stars. First I will explain the not so good parts of our trip. Unfortunately one of the not so great parts was at the very beginning. When we arrived we quickly checked in and were assigned a room number. Then we were introduced to our "concierge." I knew what was coming and I had no interest in listening to any special offers or timeshare crap. It was almost 2pm and I really wanted to change into swimsuits and get to the pool since our room was immediately available. The woman sat us down and began her presentation and I very politely told her that we very much wanted to get to our room and change and get to the pool before the sun started to set. She smiled, ignored me and kept talking. At that point I really just wanted to punch her in the face. She went on for another 10 minutes at which point I repeated myself, stood up and said thank you and walked away. I think this resort and its greeters need to learn two things, vacation time for most people is at a premium and you don't start things off right with your guests by holding them hostage when they very politely make clear that they don't want to be bothered.
The room was nice, clean a little on the small side. I wore white socks while in the room because the floor was freezing with the air on, my socks stayed white, the floors are immaculate. However, I did put the card on the bed to ask that the sheets be changed and I know that they were never changed. I found that very disappointing. The bathroom has one sick, 2 would have been nice, the shower has wonderful pressure, always a plus after a day of reapplying sunscreen. Also the AC in the room is super efficient. Another big plus.
One big downside, the WiFi, it is horrible, I mean horrible, I could never get on and stay on for any consistent amount of time. It was infuriating. It seems to me that looking at reviews for a lot of resorts, this is a problem at even the best locations. They need to figure this out pronto!
The pools were wonderful, temperatures were fantastic, very clean and never crowded. It is true that chairs are taken early and it is difficult to find a place. On our first day we approached one of the men who worked by the pool. Every morning my husband went down at around 730 or 8 and the worker (I don't want to say his name in case he was doing something he should not have) saved us a bed by the pool). We tipped him everyday for helping us out. We were always out at the pool no later than 930 after eating bkfst. Waiters and waitresses by the pool are plentiful and the service very fast. Monica took care of use everyday and she was fantastic.
As for the food, I was disappointed with the breakfast buffet, I found the food to lack flavor and was never really hot. It was a let down. We ate lunch everyday at Azur and ate most dinners there and we enjoyed it there. My husband really liked the beef tacos, their Caesar salad is fantastic and we enjoyed several pasta dishes. Luis took care of us for dinner almost every night and we loved him, great personality and very attentive. The manager at Azur was also very friendly and helpful when I had some special food delivered to the hotel.
One other low point, when I called the "my wish your wish" button one day and asked that they put some chocolate in the mini fridge I was told that they don't have chocolate for the mini fridges. Seriously? But, the housekeeping staff must have noticed that my husband and I were eating M&Ms all week from a Ziploc bag that we had on the plane with us, she must have noticed we were getting low because on the last day there was a bag of M&Ms on our bed. Thoughtful of housekeeping staff, disappointed in the "my wish your wish" people.
Finally a note about tipping. I know it is all inclusive and tipping is technically not required but these people do not make a lot of money, I mean they really make very little money. You should tip when you are there. before we left I ran to bank and exchanged 200 in singles and 100 in fives and we had more than enough for a 5 day trip.
Lastly, the resort is great if you don't like kids, don't want to listen to their whining and crying and general annoying nature, because there are none. Guests ranged in age from 20s to 70s, no crazy partying here, very laid back. The aromatherapy in some parts of the hotel could singe your noise hairs it was so overwhelming.
- Official Description (provided by the hotel):
- Live Aqua Cancun, a welcoming place, where being is the first part of feeling. Your senses work together. It's a prism of colors, eclectic rhythms, and seductive details. Enjoy the fusion of idyllic days and energizing nights. It is a monument to your arrival to this Cancun Spa Resort. This sophisticated beachfront resort lies along white sand beaches, across the street from La Isla Shopping Mall and walking distance from some of the best restaurants and shopping malls in the city. Exotic drinks, barefoot luxury and activities overlooking the resort's 8 infinity pools are just part of the exquisite details within our All Inclusive concept. Music worships you at every step, with changes in rhythms that match the emotions you feel and the space around you. The sound is never the same, but always relaxing, exciting and harmonic. Arriving, leaving, just belonging makes you sigh with peace. The Aqua aroma seeps into every nook and cranny up to the sky, down to the sea. Return to yourself. ... more less
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- Also Known As:
- Live Aqua Cancun All Inclusive Hotel Cancun
- Cancun Aqua Hotel
- Aqua Hotel Cancun
- Fiesta Americana Grand Aqua