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Live Aqua Beach Resort Cancun
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Reviews (9,939)
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7,703
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6,578 - 6,583 of 9,939 reviews
Reviewed June 25, 2012

Live Aqua really is AMAZING. The hotel itself is beautiful - the rooms, pools and restaurants cannot be faulted. But as so many people write on TA, it's the staff that makes this hotel truly one of a kind. I can't imagine there are many other hotels that serve champagne at breakfast (and top you up all day), allow you to order off the menu (we just fancied lasagne one lunch time), offer to personally drive in their own time a 30 minute e/w journey to pick up a passport that was left behind (thank you Edgar) and follow one member of our group around from pool to pool/bar to bar with a specific bottle of rose wine.

I would like to explain that we are a group of 8 friends in our late 20's/early 30's who enjoy each other’s company and like a drink, so anyone worrying that the bars close at 10pm will not be disappointed. Also the drinks are NOT watered down or weak (ice melts so drink quicker.) Why not try a Purple Rain, Mango Tango or 7/11; these are some of the cocktails that we tried.

If you would like to be entertained they do have activities throughout the day including - Volleyball, Guessing Game, Bingo, Sports Quiz and many more. On an evening Egos bar has a Jenga game which is quite fun and also a great way to meet fellow holiday makers.

Being from the UK we are not accustomed to tipping, but we did as we really wanted to and in no way felt pressured. If you are going from the UK then bring Mexican Pesos, when you're paying for things outside of the hotel you get better value than American Dollars.

If you are looking into hotels then please don't hesitate to book here, you really will be missing out on something extremely special. Thank you to everyone at Live Aqua, we have been back one day and we miss you!

  • Stayed: June 2012, traveled with friends
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4  Thank NatAtkinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 28, 2012

Thank you for such a wonderful review and especially for your kind comments about our team, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations.

Your comments are very valuable to us and it keeps us focused. I will certainly share your comments with our staff as they are our most important asset.

We look forward to welcoming you back to Live Aqua Cancun.

Warmest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2012

We came here for five nights to celebrate our 15th wedding anniversary. The bottom line is it was one of the best hotels we have ever been to. Other than a small mix up at check in when we discovered the Tierra suites do not have terraces as indicated on Kayak, everything was excellent. The staff couldn't be more helpful, the spa wonderful, the food excellent, the pool the biggest and most beautiful we have ever seen, the aromatherapy scents relaxing, and located across the street from the best mall in Cancun. What else could you ask for?

By the way, they fixed the confusion over what the bottom Tierra suite includes by upgrading free of charge to an Aqua suite on the 6th floor with a huge terrace and in room jacuzzi. How can you top that?

Outstanding is the only way to describe this hotel.

  • Stayed: June 2012, traveled as a couple
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4  Thank CWRDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2012

My wife and I just spent 5 nights at Live Aqua. While tropical storm debbie soured a couple of our days, over all we were very pleased and could definitely see ourselves returning. We've heard Live Aqua is really striving to be the #1 resort in Cancun (according to TripAdvisor). I think they are on their way to that position.

The food is exceptional. It was probably the highlight of our stay. To give you an idea, we ordered a club sandwich from room service late one night, and it was probably the best club sandwich I've ever had, and I've had a lot of them. Roberto, the gentleman who delivered it, was also very helpful when I had a special request. The restaurants are fantastic, Azur, MB and Siete all offered excellent choices. We ate the buffet breakfast at Siete every morning and it was fantastic. Be sure to get the shrimp tacos and the tuna tostada from the ocean side eatery on the north side of the property. I really can't complain about any of the food. From the basic cheese burger to the amazing Sea Bass at Azur. It's all great.

We signed up for the Aqua club, our room was located right out side the club. Michele (Pronounced 'Mitchell') was very helpful. When we first arrived he prepared a couple of excellent Mojitos for my wife and I. Any time I saw him there, he was very quick to help. The Aqua club offered some nice amenities, but I don't think it would be worth more than the modest premium we payed for our package.

Overall the service and staff were always helpful and friendly. We felt no pressure to tip, but we did anyway.

Our room was very comfortable. Nice and cool at night. The bed and linens were soft and comfortable. This was a nice change from the previous all inclusive we stayed at in the Dominican Republic. The water pressure was decent, and the space was clean over all. If I had to criticize something about the room, I'd say the toilet paper was pretty cheap, we couldn't figure out how to turn off the light in the closest (probably our own fault). And on those rainy days, the sound from the DVD player created a constant buzz.

In summary, the food is exceptional, the staff is great. The drinks are plentiful and well mixed. The pools were always very comfortable, not to cold or to warm. Take advantage of the spa service if you have a resort credit included in your package.

  • Stayed: June 2012, traveled as a couple
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3  Thank RobDeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 26, 2012

We are completely honored to read that your visit to Live Aqua Cancun was enjoyable and met your expectations.

As you mentioned, we are striving to be the #1 hotel in Cancun and comments like yours have always been of great assistance in fulfilling this mission. We try to make every stay, as close to perfection as possible and we will continue working hard in this direction.

We really appreciate your review and we hope that we will have an opportunity to welcome you back in the near future.

Warmest regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2012

This hotel is absolutely beautiful. The staff is very friendly and helpful; they treat you like a VIP. There is aromatherapy all over the hotel and they even give you the option of choosing your scent in your room, For those of you that are worried about the smell, I am extremely sensitive you smells and have horrible allergies, I was perfectly fine.

The hotel room is excellent, not that you will want to spend much time the with the beautiful beaches, pools, and sights to see. They balcony give you a great view of the sunrise, the beach and the pools. In a standard room the bed is very comfortable and best of all the flat screen TV works (good variety of channels).

We upgraded to a suite on our last night. It is a very expensive upgrade but well worth it; you feel like a millionaire. The room is huge, the bed is even more comfortable (like sleeping on a cloud). The jacuzzi in the suite is great, perfect for a romantic dip, it also has a sun deck that give you a perfect view of the sunset.

The food is great, there is a huge variety to choose from you never have to eat the same thing twice, unless you stay for a few weeks. The cooks were very friendly and were made available for most special requests that we had. The room service is also included, for those that want to have a dinner in the room. The "all inclusive" drinks were great, they have several top shelf options if you just ask, and the bartenders are very knowledgeable. No US beers but a huge variety of other ones.

The only negative about this resort is the lack of activities and included night life. There was none of either.

Overall, this was an amazing resort for a completely relaxing vacation. I highly recommend it to all couples.

  • Stayed: May 2012, traveled as a couple
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3  Thank Viper8658
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 26, 2012

Allow me to take this opportunity to express my gratitude for your review and recommendations which help all the TripAdvisor community. I am very happy to know that your time with us was great and your stay was enjoyable. Thank you for giving us credit on so many positive aspects.

We look forward to welcoming you again on your next visit to Cancun.

Warmest regards

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Reviewed June 22, 2012

Modern hotel with excellent customer service in all departments. Food was very good and nice choices, room service was very quick.Beach was beautiful but the ocean has a very strong current so the red flag was up all the time but that didn't matter as there were so many pools to choose from, each one being a different temperature.Thanks to Nancy, Lucy and staff at the Aqua Club, Melissa, Monica, Esperati and Jesus at the pool and Hernan in Sieta plus many more who made our trip so memorable. You are all a great team.Rooms were very spacious and it was nice to have a separate bath and shower.Each evening the housekeeping came around and replaced wet towels and lotions etc.This was our 30th wedding anniversary and the hotel surprised us with champagne and strawberries and upgraded us to the Aqua Club. They truly care about their guests and strive constantly to maintain first class service. We tipped them all the time as they work so hard and deserve it. They certainly don't make you feel that you should but it is appreciated.I have nothing negative to say about this hotel. 5/5 to the manager and his wonderful staff. See you next year.

  • Stayed: June 2012, traveled as a couple
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3  Thank Trish T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 26, 2012

Thank you very much for sharing with us this generous review about our work and our services, it's a great pleasure to know that your overall experience was enjoyable.

I was most happy to read of your kind comments regarding the service you received. I will be sure to pass on your comments to the Live Aqua Cancun staff as they continue to improve our personalized service.

I am looking forward to welcoming you back to Live Aqua Cancun next year.

Warmest regards.

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