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“Something for everyone” 5 of 5 bubbles
Review of Gran Caribe Resort

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Gran Caribe Resort
Ranked #32 of 181 Hotels in Cancun
Certificate of Excellence
Wichita, KS
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Something for everyone”
5 of 5 bubbles Reviewed May 4, 2010

This being our first time to Cancun, I had some concerns about staying in an all inclusive hotel, but it was completely worth it. The hotel exceeded our expectations and we will definitely be staying here again when we come back. The thing I really liked about this hotel was that it catered to all different types of travelers. They have the water park and lots of activities for the kids and families, they have all kinds of crazy games and music around the main pool for the party crowd, and there were plenty of loungers and sunbeds on the beach which was more quiet for those seeking some relaxation.

Check in went fairly smoothly, there was a line but it went quickly and we got drink service while waiting in line which was nice. Even though the hotel was completely booked we got the exact room we reserved with a much better view than I could have imagined. The whole hotel was very well kept and you could constantly see people cleaning. One word of warning, after we checked-in someone from the hotel invited us to a reception to go over the all inclusive benefits and we assumed this was standard practice, but it turned into a timeshare presentation which was not very pleasant and not worth the 500 peso hotel credit.

The food was much better than I expected and we were able to eat at all of the restaurants available. Here is a review of each place:

Gaviotas - Breakfast and Lunch buffets were decent, but the best thing about this place is that it is right next to the pool and there is no dress code other than no wet clothes and shoes, so it was very convenient to eat breakfast here before hitting up the pool. Also they offer ala carte service for dinner which was very good and they happen to have a Mariachi band playing the night we ate dinner there and it was really cool.

Albatros - This is the second buffet style restaurant that is located just above Gaviotas. The food selection was very similar, but the service was much better. Overall the food was very good and they switched up their menu daily so you could always get a variety of dishes.

Sunset Grill - All of the food we ate here was extremely good, only downside was that at lunch it is right next to the kids pool so it can get a little loud with kids yelling and running around and at dinner we usually had to wait at least 10 minutes to get a table, but the food made it totally worth it.

Sushi Grill - This was my favorite place to go for dinner, they have a large variety of sushi/sashimi that is fresh and really good. They also offer some stir fry entrees that were also very good. It's a very cool setting at night with a view of the ocean and sitting next to the lit up pool.

Marias - I would suggest making reservations for here as soon as you get checked in because we had to wait a few days before we could get reservations. We were a bit worried about them being strict about the dress code as I only had sandals with me, but there were people in there wearing tank tops and shorts so I didn't feel so bad. The atmosphere is very cool and feels like you are eating at a upscale restaurant. All of the food was very good and the service was exceptional.

Room Service - it was always very good and fast, the person taking the orders didn't speak very good english, but we always got what we ordered.

Snack Bar - I would avoid this place at all costs. This is the one located behind the front desk and the food always looked like it had been sitting out all day. If you need a late night snack I would advise ordering a sandwich from room service and keeping it in the fridge. Also a note to parents, they have several liquor dispensers and draft beer and it's right next to the kid's club and anytime we went by there I didn't see any hotel employees monitoring this area so that might be something to keep in mind if you are traveling with older kids.

Drink service - For the most part the drinks were all good and so was the service and if you tip a little bit it certainly helps especially at the pool and beach. Many times it would take a long time to get another drink, but if you tip them they are more incline to come back to you quicker and remember your drinks.

Only bad thing I say about this hotel is that like others have mentioned the rooms aren't always real quiet with noises from the hallway and the loud music played during the day at the main pool. Also if you want to get a lounger next to the pool or under one of the palapas you have to get up pretty early to reserve one.

Tips: Don't exchange money at the front desk as the rate they give you is not very good compared to other places. Experience the Mexican Show on Saturday nights, the Mariachi music was very entertaining and the Mexican buffet was very good. Make sure you bargain with the vendors that set up by the pool every night, we were able to get some better deals from them compared to some of the other shops in the Hotel zone.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank ICT_Jayhawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, August 3, 2015
Great review!!
Hope to have the opportunity to have you with us again in the near future. Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
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  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Hinton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 3, 2010

We stayed for 2 weeks with our 3 young children and mother in law. Check in was an absolute nightmare, the line ups were long, and slow moving. It was the worst ending to a long day with the kids. After that things got better! The staff were always very friendly, and would go out of their way to make our vacation awesome.
The room was very small for our size of family, and even though they had bunk beds, we were cramped for storage and overall living space. No microwave for heating baby bottles, and kinda hard to get them to give you more than 2 bottles of water at a time. It was clean, and the staff was very good at getting in there to clean while we were out.
The food was good, although after 2 weeks of the same places, we were done. Not a lot of variety for fruit. Mostly watermelon, canteloupe, and honey dew. I didn't see a berry the whole time we were there!!
Went to the gym there every day for spin classes, and Daniel Trevino (the gym instructor) was awesome. Very helpful, and an awesome athlete!! I had never done a spin class before, and he got me hooked in the 2 weeks I was there!
Overall, very nice vacation. Would've liked more space, more storage, and better check in and check out.

  • Stayed April 2010, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Crystal15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, August 3, 2015
Thank you very much for writing us in regards to your recent stay at Gran Caribe Cancun
We truly appreciate when a guests takes their time to share with us their “Gran” experience!
Once again, thank you and we hope to see you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 2, 2010

We have stayed at this hotel for the past few years and it just seem like it gets better as each year goes by. Anybody writing a bad review does not know how to rate hotels. The front desk staff were great. Especially Jonathon. The entertainment staff were the best. Paco, Miguel, Andrea, Beyonce were the best. Linda from the front lobby bar was great at keeping your drinks full. I did get a massage and it was the best massage ever. I fully recomend this hotel.

  • Stayed April 2010, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank P1P2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, August 3, 2015
Thank for taking part of your valuable time to share with us your experience,
We are very happy to know that you had a fabulous vacation with us
Once again, thank you and we look forward to welcoming you again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hamilton
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed May 2, 2010

Found this hotel too have excellent service for anything you wanted, but the down side is that the pool is too small for the size of the hotel..lots of kids.....buffet did not have alot of choices....everything else was excellent..never saw any bugs, the area around this resort is real commercial, so it seems like your not in the caribbean..great price....would only go back for a cheap price..because of the pool and buffet....

  • Stayed April 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank suesweeney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, August 3, 2015
On behalf of Gran Caribe Cancun staff and myself, we appreciate the time you took to share with us your positive review!
See you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toms River, New Jersey
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 1, 2010

The service and hospitality is fantastic. The staff @ Gran Caribe work day and night to continually provide service to their guest. We had a King Jr. Suite overlooking the lagoon and saw beautiful sunsets from our balcony. The room was spotless and maid service was exceptional. On our first night a smoke alarm went off in another room @ 3am. We called the desk and someone fixed it in a matter of minutes! The pool is great. Staff walks around offering you drinks, books, ice cold hand towels & fresh fruit and veggies. Everyday Oscar would clean my sunglasses! We were most impressed with the activities staff. Javier, Andrea, Dani and the rest of the team were very friendly and happy all the time! They invited us to all activities ie: Pool Volley Ball, horseshoes ect... you could choose to participate or not. They did not push. The location of the hotel is perfect. It is in walking distance of Margaritaville and shopping. A 5 minute bus ride to La Isla Mall & 5 minutes to the Party Zone where all the clubs are. We cannot find anything negative to say about this resort. It is family friendly and offers something for people of all ages. Some tips: The drinks are good but not strong. This is understandable because the bar opens at 9am! Bring plenty of $1 for tipping. It is sometimes difficult to get small American bills. Though tipping is not required, it is appreciated and we were happy to give. It was sad saying goodbye to all that made our stay so comfortable. We would absolutely stay at any of the Real Resorts again. Thank you so much. Monica & Gary- Toms River, NJ

  • Stayed April 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nurse5wm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, August 3, 2015
We appreciate your comments and the time you took to describe your stay, our best reward is our guest satisfaction. That keeps us training to be better every day
We are looking forward to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swindon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 1, 2010

I went on holiday to cancun for my sisters wedding who was staying at le blanc spa there was abot 15 of us at the hotel, and right from the off it went pete tong... the reception staff were useless our rooms were all messed up and they tried making us pay for an upgrade to go stay at the hotel next door, throughout the holiday we found them rude and not very helpful at all. we then had to wait over an hour for our rooms to be resolved and after travelling for nearly 15hours this was the last thing we needed!
Needless to say it only got better from here the hotels location was fantastic the bar staff including Linda were legends, although we didnt get the room we had booked is was spacious and always clean. During the day the sports and entertainment crew were fantastic to name a few, paco jerry miguel beyonce and carlos kept us entertained all day and night, even when it rained for 3 days in a row they definately made our holiday. We have definately made some true friends and would recommend this hotel as it accomodates from all ages.

  • Stayed April 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank sophiejones23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, August 3, 2015
It was a pleasure to welcome you to Gran Caribe Cancun and we very much appreciate you taking the time to share your lovely review with us.
Thank you once again for your feedback and please know we are very much looking forward to hosting you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 30, 2010

awesome resort! amazing food! great staff! Miguel is the man! had a amazing time!

  • Stayed April 2010, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kyle_mollard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, August 3, 2015
We would like to thank you for choosing our resort as your host on your recent gateway to Cancun. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor.
We sincerely look forward to welcome you back on a future occasion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Caribe Resort

Property: Gran Caribe Resort
Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Cancun
#25 Family Hotel in Cancun
#26 Spa Hotel in Cancun
#28 Romantic Hotel in Cancun
#29 Top resorts Hotel in Cancun
#30 Luxury Hotel in Cancun
#31 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Official Description (provided by the hotel):
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 
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Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel

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