I just returned from this hotel last night. I took my 19 yr old and two 11 yr olds to the Gran Caribe for a last minute 5 day getaway. I got a great deal on the trip, so I must admit that I was able to shrug off the things that bothered me about the hotel alot easier than if I had paid full price.
Check in - Took longer than I have experienced at other hotels. However, the room was ready right away, even though we had arrived early. After receiving the room keys and towel cards, a gentleman sat down with me and went over the property amenities. I was expecting this to be a head fake for a time share presentation, but he was actually very helpful in explaining the property, the resturants, the bus system and costs, ect. He briefly mentioned a presentation that I could attend to find out more, but just told me to grab him later if I was interested. Very professional.
Room - The room was not what I had ordered. We were supposed to have a family suite that opened up to the kids club. What we got was a family room at the furthest end of the property (no kidding) with a balcony that overlooked the parking garage (no kidding). However, on my way back to the desk to complain, I noticed that the kids club area was quite noisy and perhaps it was actually lucky to be so far away from the action. So, I kept the room and based on how noisy the pool areas could be in the evening, it was probably the right decision. The room itself was clean and moderately appointed. The fridge was well stocked daily with whatever we wrote down (also left a tip in the fridge). The housekeeper was very nice and did a great job, and both the morning housekeeping services and nightly turndown service were timely. Only bug we saw was a water bug that probably hitched a ride to the room in the kids beach bag.
Food/Drink - We ate at all the buffets and resturants on the property - even the little 24 hr stand by the game room. The buffet food was fine, nothing to write home about, but the kids really loved it. I was starting to get pretty bored with the buffet choices by the end of the trip, but I think the kids would have eaten there for a month! I will say that the service at all of the resturants was really outstanding. Fast, friendly, and they joked with the kids alot and made them "special drinks." My 19 yr old and I ate at both Maria's and Sunsets. We had no trouble making a reservation for the day and time we wanted at Maria's and the wait at Sunset's was short, plus they gave us a beeper. The food at Sunsets was decent, but not fabulous. The big downside to Sunsets was eating in the dark. The food at Maria's was much better. I will say that the wine was pretty awful - the white was almost undrinkable and the red only tolerable. The drink service at the pool was quite good, surprisingly so, and while some of the drinks were weak, others were not.
Pools/beach - The pools could have been cleaner and one day the "adults pool" was downright scummy. The pool area itself was kept quite clean and the staff did a good job of picking up the trash and the empty cups. The beach was decent considering that all the hotels suffer from the same erosion issues. It was disappointing that they didn't have umbrellas at either the pools or the beach, which made for a hot day that would wear on the kids after awhile. Also, the "towel game" was in full force for the beds surrounding the pools. However, if you didn't need to sit next to the pool, you would have no trouble finding a chair.
Shows/entertainment - The shows were fun for the kids to watch and well worth the time to see. Having the music in the evening up at the lobby bar was nice, and the "band" tried to accomodate the guests taste. The daytime entertainment was a little overbearing at times, but mostly seemed to be in good fun. They had folks walk around with different animals in the middle of the day (iguana, birds) and the staff would take pictures of you holding the animals, and then you could later purchase the photos from the hotel. The kids loved that and I did get some nice pictures - they really tried to pose the kids in ways that the pictures did turn out cute.
Spa - I had one massage at the spa. The price wasn't too bad (I've paid more in Mexico for a massage) and it was quite good. It was nice that you could choose to have the massage on the beach or in a spa room with no price difference.
Overall, I would classify the trip as decent. The main purpose of the trip was for the kids, and they had a great time. Would I stay here if I didn't have kids? Never. Would I bring my kids back. Absolutely. However, I would never bring them during "heavy spring break season." Traveling at the end of April, we only had one large spring break group to contend with, and they left on the 3rd morning we were there. Their behavior was appalling - and their parents/chaperones behavior was even worse. These kids were falling down drunk at 11:00 in the morning, loud, obnoxious, and foul mouthed. Of course, the hotel has no control over this, however, the bartenders seriously encouraged this behavior, which was disappointing.
- Official Description (provided by the hotel):
- On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more less
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- Also Known As:
- Gran Caribe Real Cancun
- Caribe Real Resort Spa
- Gran Caribe Cancun
- Gran Caribe Real Resort & Spa
- Cancun Gran Caribe Real Resort
- Gran Caribe Real Hotel