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Panama Jack Resorts Cancun
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Reviews (8,791)
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3,024 - 3,029 of 8,791 reviews
Reviewed October 5, 2013

Just got back from a 1 week stay at the gran caribe, the hotel is beautiful and spotlessly clean, the rooms are spacious with a massive bed and the fridge is filled up daily, the pool area is nice and big with lots of sun loungers, the beach is out of this world..!! The food is ok a bit too much Mexican if I'm honest but that's to be expected in their own country I suppose..! The Mexican restaurant is gorgeous and the Italian is ok, at night time the pool side buffet turns into a Japanese restaurant and it's awful, the sushi is ok but the other part of the menu is terrible, the entertainment is pretty poor to be honest with all music stopping at around 10pm. The mini waterpark at the hotel is good fun but if you were going with kids for 2 weeks they would soon get bored, there is a kids club on site but I think it was mainly for the under 10 age range. The day time entertainment staff are a good laugh and try their best to get everyone involved in the day time activities, the bar staff and pool side waitresses are unbelievable, you never have an empty glass..!! All in all a wonderful holiday but could have been a bit better with better choice of food and a massive improvement to night time entertainment, would still return tho..!!

  • Stayed: September 2013
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1  Thank D4ve1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Panama Jack Resorts Cancun, responded to this reviewResponded July 29, 2015

Thank you very much for writing us in regards to your recent stay at Gran Caribe Cancun

We truly appreciate when a guests takes their time to share with us their “Gran” experience!

Once again, thank you and we hope to see you again very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2013

I went in July with my dtr. and we had soooo much fun. The resort is super clean. The staff was excellent. I loved that it was all inclusive. The food was delicious. The drinks were ok not great. We ate at the 2 specialty restaurants the food was good. We ate 1 nite at the sister hotel next door also the delicious. At the time I was there they did have a lot of kids there as if it was a unsupervised camp but it was not that bad. I was on the 5 the floor VIP so I guess they had the kids on the lower floors thanks GOD for that. My floor (5) was quite for all the nights that we were there except for the last night before we left. So noise was not too much of a issue for me. Overall I enjoyed my stay and would highly recommend this resorts I think I got a lot for my money.

Room Tip: Stay on the 5 the floor.
  • Stayed: July 2013, traveled with family
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1  Thank SB197001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Panama Jack Resorts Cancun, responded to this reviewResponded July 29, 2015

Gracias for taking part of your valuable time to share with us your experience,

We are very happy to know that you had a fabulous vacation with us

Once again, thank you and we look forward to welcoming you again very soon!

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Reviewed October 1, 2013

We had a great package deal at this all-inclusive and loved it. The whole resort was VERY well maintained and constantly cleaned/swept. There was not one speck of sand in the marble foyer! Our room was very comfortable and spacious. The meal service was good -the food fresh and kept nicely hot or cold as needed. The staff were all very kind and courteous, most spoke English as well which helped us out. The weather got a little rough so we didn't book any excursions, but the beach was gorgeous and there were plenty of chaises and cabanas. Would stay here again.

Room Tip: FYI if you have young adults...., there are bottles of booze and a mini-bar in each guest room and all is freely available at the 24 hour snack bar. Do get a reservation at one of the table-service restaurants. The meals are still included, but you may pay more for a lobster or bottle of wine. I enjoyed having a serves meal instead of buffet for every meal.
  • Stayed: August 2013, traveled with family
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1  Thank Christen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Panama Jack Resorts Cancun, responded to this reviewResponded July 29, 2015

On behalf of Gran Caribe Cancun staff and myself, we appreciate the time you took to share with us your positive review!

See you soon!

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Reviewed September 30, 2013

I just came back from staying at this hotel myself and my boyfriend I highly recommend it for both couples and families.. 24/7 entertainment , non stop waiter service, beautiful hotel , gorgeous views, lovely restaurants, entertainment for kids and adults. Absolutely brilliant hotel , the staff are all hardworking , friendly, they cater for your every need. I will be definitely coming back here next year. After I read some reviews on this people saying its not good etc... Take my Advice it's absolute paradise!!

  • Stayed: September 2013
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3  Thank Jadeyxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Panama Jack Resorts Cancun, responded to this reviewResponded July 29, 2015

We appreciate your comments and the time you took to describe your stay, our best reward is our guest satisfaction. That keeps us training to be better every day

We are looking forward to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2013

This was our first time in Cancun and loved staying in the Gran Caribe! It is one of the best hotel's we have ever stayed in.
Check-in was quick and easy, they gave us a welcome drink which was great after a long flight. Our room wasn't ready yet, which we didn't mind as it was before 3pm, but as we had our band on, we just went for lunch and sat in the sun.

When we returned to check-in, we were happy to here that our room had been upgraded free of charge! Our room was massive with a great sea/pool view. Mini fridge was always stocked with beer, soft drinks etc and you had 4 bottles of spirits as well. Maid always kept it spotless, and left us different towel designs and chocolates on the bed. One day there was even rose petals!

We never spent a day at the pool, so can't really comment, but there always seemed to be beds available and the pool entertainment team were always playing games or quizzes. We join in in a game of bingo one day (not like bingo at home) which was fun and you could win bottles of tequila! We went to the beach everyday and loved it. The waves were a bit choppy, but it was fun jumping through them. The staff at the beach bar were all really helpful too, making any drink you wanted and bringing it to you.

We found the food really good too. Our favourite restaurant was Maria's. We ate here twice on our 7 night stay. Both times we got different steak dishes which were both cooked to perfection. All the staff were wonderful too! Everyday we went to the restaurant next to the pool for breakfast, much better than the Albatross (not so many kids) sometimes for lunch too. This was mainly because the staff were so helpful and wonderful to talk too. Especially Tony, Hector and Antonio! Really made you feel welcomed. We tried all of the restaurants and the Albatross (the buffet one) was probably our least favourite. We found booking Maria's and the italian restaurant was easy, and we had no problems with it. Usually doing it the day before, once on the day. We also paid extra to have the lobster and jazz dinner. I would recommend this. It's not just lobster you get, but a 4 course meal including steak with your lobster! The staff at this were wonderful too and it was served on the beach!
We ordered room service for lunch on the one day it rained in the afternoon on our holiday, and found all the food we had great too. The 24hour snack/drink area was great too, especially when my boyfriend got peckish but I wasn't.

We went on two night's out with the staff entertainment team, one to Coco bongos, one to the City. Both were great, especially because they transported you there and took you past the queues outside straight into the club!

We had a fantastic time in this hotel and found all the staff extremely nice and very helpful. Do not have one single bad word to say about it. Would definitely go back. Is in a great location too!

  • Stayed: September 2013, traveled as a couple
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4  Thank Lauren R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Panama Jack Resorts Cancun, responded to this reviewResponded July 29, 2015

It was a pleasure to welcome you to Gran CaribeCancun and we very much appreciate you taking the time to share your lovely review with us.

Thank you once again for your feedback and please know we are very much looking forward to hosting you again in the near future.

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