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“Amazing Family Resort” 5 of 5 bubbles
Review of Gran Caribe Resort

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Gran Caribe Resort
Ranked #32 of 181 Hotels in Cancun
Certificate of Excellence
King City, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Amazing Family Resort”
5 of 5 bubbles Reviewed August 2, 2013

We recently vacationed at the Gran Caribe Real Resort & Spa
What a fantastic family resort (and adults too)
So many great activities and supervision for the kids.
Prime location for shopping.
Close proximity to the Cancun Airport
Miles and miles of excellent beaches.
We had the opportunity to go to Women's Island and will look into staying there in the future as well.
Thanks so much to all the staff that made our vacation very memorable.

Room Tip: We loved being in a "walk-out"
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Magi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, July 30, 2015
Gracias for taking part of your valuable time to share with us your experience,

We are very happy to know that you had a fabulous vacation with us

Once again, thank you and we look forward to welcoming you again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,364 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,251)
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English first
Fresh Meadows, New York, United States
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed August 2, 2013

We are a family of 5, 2 adults and 3 kids chose Gran Caribe Real for our vacation from July 24-31.
We arrived at the hotel at 9:30pm greeted with two glass of champagne. Check- in only took 10 min, and we went straight to our room on the second floor facing the kids golf area great location not loud, better than the rooms located on the first floor. We had a family junior suit with bunk beds.
Rooms are always cleaned once in the morning. (When we stayed at Riu Palace Las Americas last year rooms were cleaned twice morning and night). The hotel was always clean. Lobby has no air conditioned that's the only complain.
Food in the buffets are good just wish they could change the menu everyday was the same food. We did make reservation for Italian and Mexican restaurant, the food was was very good.
Our kids really liked the pirate water slides and castle slides they didn't want to leave. Lots of activities for kids shows, games kids club.
Nice pools one activity pool and the quiet pool that's where the family with kids usually are.
Overall it was a very nice vacation if we take our kids on a vacation again I would choose this hotel cause of the lots activities for the kids to keep them busy. If you don't have kids and want a quiet place to stay this is not the place, stay next door at their sister hotel The Royal very nice 5 star resort.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank VIOLA1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, July 30, 2015
Thank you very much for writing us in regards to your recent stay at Gran Caribe Cancun

We truly appreciate when a guests takes their time to share with us their “Gran” experience!

Once again, thank you and we hope to see you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 1, 2013 via mobile

Just returned from a brilliant 2 weeks at the Gran Caribe Real Resort and my only complaint is that it passed too quickly..........

From the moment we left our coach I was impressed, everything was so clean and check in was fairly quick which gave us time to sample a few cocktails at the bar before checking out our room ;)

our room was so big and had a brilliant view over the lagoon which gave us an amazing sunset every night. They rooms were cleaned daily with fresh towels and a well stocked fridge., we even had a few towel animals left through our stay.

Food was really good with lots to choose from, Gaviotas was a favourite of ours for breakfast and lunch, we ate at the sunset grill in the evening a few times which was excellent everytime, Marias and the Italian were also very good places to eat with the most amazing mashed potato.

The sports and entertainment team at the pool were amazing, they kept the activities going all day and we enjoyed a good bit of banter with them daily. Nacho, Bierly, Vanessa, Elizabeth and Danny are definitely an asset to the hotel. The drinks waiters and waitresses at the pool was brilliant as well, they even remembered what we were drinking ;)

we ventured out of the hotel on a few occasions, one night we went on the pirate boat evening which I would highly recommend to all ages, the food and entertainment was first class with drinks flowing rapidly all evening.....
We also went to senior frogs which was also an excellent night just watch out for hidden charges when you get your bill.......
Coco bongos is also a must visit while in Cancun....

Dont pay any attention to the bad reviews, yes there was some canadian students there and they were a bit loud at times but never caused us any issues, we are now looking to book again for next summer :) roll on July 2014

Stayed July 2013, traveled with friends
Helpful?
4 Thank robertson76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, July 30, 2015
On behalf of Gran Caribe Cancun staff and myself, we appreciate the time you took to share with us your positive review!

See you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed July 31, 2013

Such an aggravation when you are on vacation. Immediately after arrival we were able to check into our "Ocean Front Junior Suite" (save your money and go with a regular room, all rooms are practically ocean front). I was very pleased since some of the reviews stated rooms weren't available. After receiving our room keys, we were asked to sit down with someone from the hotel to explain our all-inclusive package, aka sales pitch #1. He explained the hotel amenities and told us which restaurants we could use etc. etc. then the sales pitch. We were extended an "exclusive" invitation to visit the 5 diamond sister property next door, The Royal. We decided to cancel this "exclusive" invitation after we discovered it would be a 90 min. sales pitch trying to get us to purchase a Real Club Membership. We later found out the membership is similar to a timeshare package, you get x amount of weeks for x amount of dollars (all negotiable), with most people stating "if I could do it again I wouldn't have purchased the membership".

Pool was tiny and over crowded. To get towels you have to give them a towel card and they try to sell you parasailing, snorkeling, etc. There was construction on the restaurant over looking the pool. LOTS of kids and families. Loud, not relaxing what so ever. As a couple in our early 30's, this is not exactly what we were looking for in a vacation.

That evening we ate at the buffet, which was decent, the servers tend to disappear so good luck getting refills on your drink.

I always get a massage when I'm on vacation and was looking forward to it since the hotel was "Gran Caribe Real Resort & Spa". I asked to tour the spa facilities before booking the massage and the lady opened a door to a room in the basement of the hotel with 2 massage tables. I was stunned thinking "those are the massage facilities?!". Go next door to The Royal, facilities are better, not great, but better.

The next morning we decided to walk next door on our own and tour their sister property The Royal. We took one step into the lobby and were blown away by how quiet and beautiful the property was, night and day difference to the "burn and turn" atmosphere of the Gran Caribe next door. I immediately knew we HAD to change hotels. The resort is adults only and fit more of our expectations for a vacation.

Side note: We booked our transportation from the airport to the hotel using Best Day Travel, a well organized service, we were pleased overall.

Room Tip: I believe every room is ocean front because the hotel is a rectangle. Save your money and get a regu...
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Driven42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, July 29, 2015
First of all thank you very much for allowing us the privilege of hosting you at Gran Caribe Cancun and for taking the time to share your honest and detailed feedback with us.

Once again, thank you for your feedback and we sincerely hope you will allow us another opportunity to host you in order to provide you with the personalized and excellent vacation experience you have come to expect and deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bartlett, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 30, 2013

We just got back from a week at the Gran Caribe Real. We were there for my sister's wedding. I have to say my initial impression of the hotel was not good just due to a very long check in (almost an hour). That is the only big complaint I had.

We stayed in a grand master suite and had a gorgeous ocean view room. The housekeeping crew were great! We would bring our kids back to the room for their naps every day around noon and the room was already cleaned, and they had turn down service every night. Only complaint of our room was that it was warm, even with ac turned to the lowest setting and the fans on. None of our family members in other rooms had this problem though. I never made the front desk aware of this issue, but I'm sure if I had they would have corrected it right away.

The food was better than I expected it to be. My husband and I have traveled to many 5 star hotels and are a bit picky when it comes to food, and they had something to satisfy everyone. There are 2 restaurants that you need reservations for: The Mexican restaurant (which was excellent) and the Italian (I would have rather eaten at the buffet restaurants). Make sure to request Hector at the Albatros restaurant, he was very friendly and attentive.

There are a couple pools, we mostly stayed by the large main pool which had two areas that our little ones could walk around. I have to mention that the waiters at the pool by far gave the best service of the trip! Daniel 1, Guadalupe, and Fatima...you were beyond excellent! Not once did I go with an empty drink. Despite working all day in the heat they always had a big smile on their face. A big thank you to them!!!

The location of this property was perfect! Only a 5 min bus ride from the main attractions in Cancun. The beach is the BEST beach I've ever been to. Barely any seaweed, soft sand and clear water.

We stayed on the 6th floor which gave us access to the VIP lounge on the 6th floor. Coffee, snacks, and alcohol are available 24hrs, and there is seating and a pool table in there. We liked it for our kids to be able to grab a quick snack.

My sister's wedding was PERFECT! Elly was her wedding coordinator and my sister was very happy with her.

I want to also mention Carlos the bellman that took our luggage up when we arrived, I was a little irritated with amount of time it took to check in, and Carlos was so friendly and helped put a smile back on my face.

We had a great time and will definitely come back.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank bfinn22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, July 30, 2015
It was a pleasure to welcome you to Gran CaribeCancun and we very much appreciate you taking the time to share your lovely review with us.

Thank you once again for your feedback and please know we are very much looking forward to hosting you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cleveland, ohio
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed July 28, 2013

This will be our 6th time at Gran Caribe , never once have we had one single complaint . You have to know when to go to Cancun don't go from late February to late April that's well known its spring break there, we have gone in late August for our honeymoon and never any thing like these other complaints of young drunk kids. We go in January and that's the best time to avoid all the chaos! This will be our first time going for a long weekend in October, and I am confident it will be great time as all the rest. Listen if I didn't like this hotel my husband and I surely would not endorse it and be in there website video and we are! We love this hotel and will continue to go as long as we can. The service is great and we get exactly what we pay for . Looking forward to seeing familiar faces like Daniel and Big Mac and all the staff who work very hard at this resort. See you soon!

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Angie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, July 30, 2015
We would like to thank you for choosing our resort as your host on your recent gateway to Cancun.

It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor.

We sincerely look forward to welcome you back on a future occasion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed July 27, 2013

DO NOT STAY AT THIS HOTEL. If you notice, I did not call it a resort, because it is not one! The pool is tiny and over run with kids. Very few cabanas. Walking through the lobby, you are assailed by local vendors selling their wares. The food is horrible.
We did the on-line check-in. Once we arrived at the hotel, it still took us over three hours to check in. We got a room with a parking lot view, so we asked about upgrading to a room with a view. The Gran Caribe offered us an upgrade to their property next door, the Royal. Best decision we ever made the entire vacation. The Royal was perfect.
We had to leave the Royal and attend a wedding at the Gran Caribe. Service was great; the food was inedible.
It needs repeating - DO NOT STAY AT THIS HOTEL.

  • Stayed July 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank BlackJack2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, July 29, 2015
We thank you for taking the time to leave us your comment, this helps us improve our service and provide a more enjoyable stay.

Hope to serve you next time.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Caribe Resort

Property: Gran Caribe Resort
Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Cancun
#25 Family Hotel in Cancun
#26 Spa Hotel in Cancun
#28 Romantic Hotel in Cancun
#29 Top resorts Hotel in Cancun
#30 Luxury Hotel in Cancun
#31 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Official Description (provided by the hotel):
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 
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Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel

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