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“Exceeded expectations” 4 of 5 stars
Review of Gran Caribe Resort

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Gran Caribe Resort
Ranked #32 of 182 Hotels in Cancun
Certificate of Excellence
Red Lake , On
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Exceeded expectations”
4 of 5 stars Reviewed December 13, 2012

Party of 7 with 3 children ages 9,7,4. Overall we were very pleased. Initially check in a little slow, which I've come to expect from all inclusives. Afterwards Yves was very accomodating and made the wait worthwhile,
Room 2605 on the 6th floor excellent location, great view, great deck/balcony.
The food throughout was both plentiful and hot, whereas some reviews have commented on temperature, we had no issues. Particually fond of Maria's where Roman and Enrique were very pleasant. The majority of our meals were at Gaviotas and the kids loved the ability to serve themselves, a special thanks to Alejandro.
Entertainment left a little to be desired as it was rather limited throughout the day and not well advertised. Having stayed at numerous all inclusives I've never had to track down the activities, each morning under our door was an activity schedule (tip for management!). We did attend some shows during the evening and they were very professional and well choreographed.
The kids club side of the building doesn't get much sun, and therefore neither do the rooms, so if it's a sunny balcony your after... There was some ongoing construction, however we were aware before going so this did not dampen the vacation.
Please make a point of explaining braclets better upon arrival as I had silver/clear (Royal Cancun, where our friends had black, we didn't undertand and likely lost out on some VIP priviledges.
Overall the service was top notch, the facilities exceptionally clean, food good in the buffets excellent in the a la carte. Will definately consider going back.

Room Tip: 6th floor main building facing the pool
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank CampbellJA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, August 3, 2015
Thank you very much for taking the time to share your experiences with us. It is very gratifying to read how much we exceed you expectations

I look forward to welcoming you in another paradisiacal getaway and create many more memorable experiences!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,147)
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DICKINSON
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 11, 2012

We just returned from this resort and it is a wonderful place to vacation!! The customer service we received was absolutely the best ever of any place we have been! Raul @ Marie's was super and Moo & Taco at the Italian resturant - Max our fun pool server were all just such great servers. We were offered an upgrade which we took but was by no means pressured. If you are not interested in time share just tell them and that was not an issue either. The resort is VERY clean and just a delight! would go back in a heartbeat!

Room Tip: we enjoyed the ocean view and I felt was worth the extra $30.00/per night
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank dukart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, August 3, 2015
Thank you very much for writing us in regards to your recent stay at Gran Caribe Cancun

We truly appreciate when a guests takes their time to share with us their “Gran” experience!

Once again, thank you and we hope to see you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Collins, CO
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed December 10, 2012

Our family visited this all-inclusive resort over our Thanksgiving break. This was our 2nd time to the resort. Our first visit was over Christmas 2011. Needless to say, our kids who are 9 and 5.5 had such a wonderful time last Christmas we booked again for Thanksgiving.

The resort is very clean and the staff is very attentive and courteous. We had booked the family suite which has a king bed along with 2 bunks and a trundle. We were in room 2130 which is directly at the end of the hallway from the elevators. At first we were concerned about the location, with the elevator noise, hallway noise etc...but it was not a problem. Our room was right outside the kids club area which was great because our kids enjoyed the crafts and other activities that were offerred through-out the day and the evening. This year they also added a trampoline and a 5 hole mini-golf course there as well. The kids magic show was great - don't miss it.

The beach was wonderful, it seems this time of year a big "sand-shelf" develops between the soft sand and the actual water, but the lifeguards create sand stairs to get up and down. The water is a pleasant temperature and as long as you are careful, you can avoid the rocks in the swim area.

The entertainment was great! Every hour they offered an activity that both kids and adults could enjoy. Dana in entertainment was wonderful as was Antonio in the kids club. They have dart contests, pool games, water aerobics, blackjack and bingo every day. The kids club has crafts, cookie making and movies and also has a Wii and Xbox to keep the kids entertained. The large pirate ship water play area by the smaller second pool (which is kept warmer than the pool on the ocean side of the hotel) it is more for kids. As well as 2 large water slides which kids and adults can both enjoy.

The food was very good. We ate at Maria's 3 times and the new Italian restaurant 3 times. Cheers to Fily at the Italian restaurant - he was a wonderful waiter again this year!! My son couldn't wait to go back to the resort to see him again this year. You are allowed to get room service once a day. The tortilla soup and the homemade guac are out of this world. Many afternoons we would order that since our dinners were usually 7:30 or later. They had live lobby bands most nights which was also a lot of fun.

The outdoor restaurant next to the main pool was taken down while we were there and they are building a new restaurant area on the end of the pool area closest to the ocean. The sushi that was available there is still available at Gavatos down where you get breakfast, just ask to order off the menu during lunch instead of the buffet. The "pancake lady" who makes Mickey Mouse pancakes was still there and we had great omletes every morning.

The work-out room is adequate and my husband and I also took turns running on the beach and outside on the sidewalk. We both felt extremely safe in doing this, it is a very populated, touristy area. There is a mall with a cinema about 1/2 mile down the road that several people we met had gone to and said was nice, but we never ventured off the resort.

They also allowed us to shower at the Spa the day we left because we checked out at noon and our flight wasn't until 4:30. The only thing they could do better would be to install the non-slamming doors on the guest rooms. Starting at 6am, the door slamming and echoing in the hallways starts. It is hard to sleep when this is happening...even with 2 white noise machines and towels shoved under the doors :)

My husband and I also watched movies on his computer on the balcony in the hammock in the evenings after the kids went to bed.

Kids loved all sorts of non-alcoholic drinks:
Chocolate pina-colada
Mint Mojito
Winnie the Pooh
Strawberry daquiri
Miami vice

All in all a great trip - can't wait to go again next year!!

Room Tip: Door slamming and that noise echoing is a problem throughout the hotel, especially in the mornings...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank mjzhart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, August 3, 2015
Gracias for taking part of your valuable time to share with us your experience,

We are very happy to know that you had a fabulous vacation with us

Once again, thank you and we look forward to welcoming you again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
spartanburg south carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed December 10, 2012

Upon check-in which was very slow; I was pressured to upgrade and when I said No for the second time the attitude of the check-in person changed drastically. Have never been treated this way for just not upgrading my room. Maria's restaurant was especially bad. When I didnt want the wine they offered they treated me differently then too. One reason ( I didnt want wine with mexican food) and ( the wine was extra because we didnt "Upgrade"). The front desk was not friendly and not very professional.
I can say the staff at the pool and the cleaning service was excellent. Food was average but nothing I would brag about to someone; and I wouldnt recommend and I wont be going back there. After this trip I will stay with the RIU properties.

Room Tip: Choose a room that doesnt have a family with small children and have to listen to crying and screami...
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  • Stayed December 2012, traveled with friends
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank ohwickedwanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, August 2, 2015
We are terribly sorry you had such an unpleasant experience at our resort.

We hope you give us the opportunity of welcoming you back in the future and if there is anything you need please do not hesitate to contact us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 9, 2012

We've spent 2 weeks in this hotel and it was absolutely fantastic.I will try to describe it with as many details as its possible:
Location
Really convenient,walking distance to La Isla,big mall and a minute on the bus to all the clubs like Coco Bongo for example.
Rooms
We were in Junior Suite room with lagoon view.It was good enough for us really.It has king size bed,tv with around 20 tv channels,mostly Mexican or American.There is a fridge which they stock up daily with soda and beer and its included in your all inclusive option.Bathroom is ok,has a big shower.Theres a balcony in each room too.
Food
Theres a few restaurants there so theres plenty of choice.Theres Italian,Mexican,Grill which were ala carte plus 2 buffet ones and a snack bar with burgers etc.Our favourite was Gaviotas which was a buffet for breakfast and lunch and ala carte for dinner.Buffet food in this hotel is ok but to be honest gets a bit monotonic after a while but thats normal i guess.Ala carte was really good,food always tasted and looked like in a good restaurant somewhere in town.They served me the best steak ive ever had.
Alcohols
Not bad selection of brands like Jim Beam,Smirnoff,Skyy,Malibu,Bacardi.You need to ask about specific brand when ordering though,otherwise youll get a cheaper local substitute.
Staff
Very friendly and helpful.Our favourite was Elias Perez,waiter from Gaviotas who always served us with a huge smile and very positive attitude.Thanks Elias for everything,if ure reading this!Animation guys were also great with Lizet and Dana keeping guests entertained at the pool or beach.I would also like to thank Julio and Sophie who work in Aquaworld point by the beach.Ive done my scuba diving course with them which was fantastic.
Beach
The best beach ive ever seen.Sand is nice and water as blue as u can possibly imagine.You need to be careful though because there is a few rocks in the water which can be dangerous if u hit them.I recommend using the very left side of beach where buoys are.There was no rocks there.

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank przegraj_kowal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, August 3, 2015
On behalf of Gran Caribe Cancun staff and myself, we appreciate the time you took to share with us your positive review!

See you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterviile,Ohio
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 8, 2012

Spent 5 days here Dec 2-6 Very clean hotel. The food was the same as all the inclusives we've been to, plentifull and good.The service was great Beautifull beach and plenty of activities Loved our room #2362 was not an upgrade but was very nice with a great shower!

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Robinsue10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, August 3, 2015
We appreciate your comments and the time you took to describe your stay, our best reward is our guest satisfaction. That keeps us training to be better every day

We are looking forward to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Napa, California
Level Contributor
100 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed December 8, 2012

The hotel was very good, clean and great service at all the restautrants and bars. The food quality at all the restautrants were very good. I really enjoyed Sunset Grill for lunch, nice menu and most visits we requested Lugo was friendly and provided outstanding service. We also enjoyed Il Pescatore which had a nice menu (little different than typical Italian) and we had an outstanding waiter named Fily. Have a treat and enjoy Mayan coffee. The only negative is the hallways are noisy at times at night

Room Tip: Pool side rooms are noisy during the due to pool speakers - choose outside ocean view rooms
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Chuck49ers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matias K, Director General at Gran Caribe Resort, responded to this review, August 3, 2015
It was a pleasure to welcome you to Gran CaribeCancun and we very much appreciate you taking the time to share your lovely review with us.

Thank you once again for your feedback and please know we are very much looking forward to hosting you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Caribe Resort

Property: Gran Caribe Resort
Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Cancun
#24 Spa Hotel in Cancun
#25 Family Hotel in Cancun
#28 Top resorts Hotel in Cancun
#28 Romantic Hotel in Cancun
#29 Luxury Hotel in Cancun
#30 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Official Description (provided by the hotel):
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 
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Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel

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