Typically we stay at adults only hotels, however, we were traveling with a large group of family which included our 6 year old granddaughter so we needed a child friendly resort. We are Real Club member so this resort made sense for us, not to mention we got the all inclusive rate for a great deal.
I want to say Angel Bello, is the BEST employee at the resort. She is so friendly and great with the kids. My granddaughter, couldn't wait to say hi to her everyday and Angel always made time to chat with her. All employees should be like her. Anel L the bell desk supervisor, was superb. We had an issue with our shuttle coming to pick us up (they forgot) and he quickly called them and took care of it for us. Very professional and so helpful The younger person at the towel booth (forgot name) was horrible and made me so uncomfortable I started sending other family so I didn't have to see him. I think he thought he was being funny but it bordered on being really creepy.
Check in - We already had booked Ocean Front rooms so we they didn't try to upsell us on rooms. However, that could also be due to the fact that we are members. Check in was smooth, however I gave my credit card for three rooms, when my son and his wife tried to charge something to the room they said there was no card on file for it. I had to go to the front desk again to do this. I hate having to waste time on things like this, and wish it would have been done right the first time.
Rooms - 4 of us had Ocean Front rooms with fabulous views. Our room number was 2414 on the fourth floor. It was a corner suite, so it had a floor to ceiling window by the bed which had an ocan view but faced the pool. There was also a slider on the same wall but in the furthest corner. A second massive slider was with a vew of the ocean. This room had the absolute best views ever. The room was large and spacious. The bathroom was adequate with a nice large shower. The one thing I didn't like is how spuradic turn down service was a night. Sometimes they tried to come in at 10 PM, sometimes it was done by 7. Go figure. They only stock the fridge with 2 small bottles of water per day and they hotel absolutely hates giving out the bottled water anywhere else. Very annoying. I asked the lobby bar for about 4 bottles every night to take to the room becuase you need water.
Restraunts - All of the reservation restaurants or order off the menu restaurants were good. The bufftet in the opinion of all of us in my group (8 adults) was that the buffet needs a lot of improvement. The service is excellent and the buffet will allow you to order items from the other restaurants such as the filet steak, which made it a lot better. They need a better salad bar area because the salad items are very limited for a green salad. Nothing was very good, but we survived. The Sunset Grill was my favorite food wise during the day, but service was often slow. The Health and Sushi Bar by the main pool had "okay" food but the service was slow and getting what you ordered seemed optional on their end. Terrible! Room service was quick and food was hot, but very limited menu. Marias had the best food in my opinion for dinner.
Pool-There is the main pool which for the time we were there was easy to get chairs. The thing I dislike is they play games and it doesn't allow you to use it during the hotest parts of the day because of all the activiites. Volleyball twice per day and areobics at noon, and other spuradic games throughout the day. Fun, but can be annoiying when its hot. The other pool is in the kids area and swamped with kids. Way too loud over there with kids running, screaming and parents drinking and not watching their kids. Not to mention its a very small pool. The water slides in the kids area are awesome. Just as much fun for the adults as it is the kids. You pick up good speed on those things so be careful when you hit the water, its only about 3 feet deep, so us adults left with some scratches and bruises, but well worth it. Fabulous area for the kids.
Bars - all provided great service.
Spa-the spa people walk around the hotel ALL day and constantly harass you about signing up for services. Its beyond annoying having the same person ask you several times a day, day after day to sign up. I had intended on getting a massage or two but come on, let me make an appointment if I want one. The services are excellent and they were having specialis, but again as a member i already get a 20% spa discount.
All in all, its a great hotel. The Royal, adults only hotels are much nicer becuase the food is 100 times better, no joke! But I would stay there again if traveling with children because they have a lot for the kids and she loved it.
- Official Description (provided by the hotel):
- On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more less
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- Also Known As:
- Gran Caribe Real Cancun
- Caribe Real Resort Spa
- Gran Caribe Cancun
- Gran Caribe Real Resort & Spa
- Cancun Gran Caribe Real Resort
- Gran Caribe Real Hotel