An all inclusive luxury resort that is NOT responsive to the needs and concerns of its guests and members. The food was OK, the shows entertaining and high energy.
Being allergic to cigarette smoke, I requested a non-smoking room. My room was bright and airy, but the hallway smelled strongly of fresh cigarette smoke. I notified the front desk and they told me that would take care of it. I reported this on Friday, the day that I checked in, twice on Saturday, again on Sunday. Each time the front desk assured us that they had taken care of it, but after 6 days of complaining on a daily basis, management has not fixed this problem. Despite their repeated assurances that they were addressing this concern and fixing the problem, there continues to be smoke throughout the non-smoking floor.
If you want a smoke free environment or to stay somewhere where management listens to your concerns, and enforces it own rules, then the GR Solaris is NOT the place for you.
- Official Description (provided by the hotel):
- GR Solaris Cancun is an all inclusive beachfront resort that offers a range of facilities and a full slate of activities daily. Guests have access to two swimming pools, a spa tub, a 22.5-Meter (74-foot) stretch of beach, and a fitness center. The hotel also has a marina, where non-motorized water sports, tennis courts, and a volleyball court are available. Other amenities include concierge services, a spa, a hair salon, and laundry facilities (no dry cleaning services). Business amenities include meeting rooms, banquet facilities, event catering, a ballroom, and business center with Internet access (surcharge for all). Three restaurants, two snack bars, and two bars are on site. Room service is available 24 hours a day. NEW Wall climbing and mini cinema Solaris. ... more less
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- Also Known As:
- Gr Solaris Cancun Hotel Cancun
- Solaris Cancun
- Grand Solaris Cancun
- Gr Solaris Hotel Cancun
- Gr Solaris Cancun & Spa
- Gr Solaris Cancun Mexico
- Grand Royal Solaris Cancun