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“FUN IN THE SUN”
Review of GR Solaris Cancun

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GR Solaris Cancun
Ranked #33 of 175 Hotels in Cancun
Certificate of Excellence
Ellington, Connecticut
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“FUN IN THE SUN”
Reviewed February 19, 2014

Just came back from 6 wonderful days at GR Solaris. The weather was perfect. This was our second time going there and this time we brought 13 people with us!!! We didn't have the best room ( it had 2 beds instead of 1 and faced the neighboring hotel) but we really only needed the room to sleep. The food was good, always had a variety to eat. Never ending drinks. Never saw the bottom of the glass. Bar tenders and wait staff were excellent. Big shout out to Manuel and Benjamin at the swim up bar....always had a beer or my favorite drink waiting when they saw me cross the pool. We brought our 10 year old daughter this time and she had a blast in the kids club. The activities and staff were great. Miss Karen and Miss Karla really go all out for the kids. The entertainment staff was the best!!! Zumba with Jona was great, Bingo every day around the pool and they way the crew made you laugh and have fun is great. Ali took care of us when we went to the Glo party at Senor Frogs!!! That was an awesome party!!! Ray, Kevin, Sandy and Beto made pool side and night shows the best entertainment on the strip!!! Our room was cleaned everyday. The hotel overall was very clean. The staff really goes out of their way to make you feel welcome. We even met up with Jair from last year who was our awesome pool bar bar tender inside this time making breakfast smoothies. He met us for the first time last year and remembered us this time!!! Really great people all around. The only few complaints are: not enough tv channels in English and the breakfast carts rolling down the tile hallways so early in the morning delivering room service other than those we had no complaints!!!

Room Tip: Get a room with ocean view- Well worth the upgrade!!!!
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  • Stayed February 2014, traveled with family
    • Value
    • Location
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Helpful?
3 Thank TracyB752
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review, February 20, 2014
We are very glad you enjoyed your stay at GR Solaris Cancun. It is great to hear that you had lots of fun with the entertainment and also your kids at the Mini Club. We will inform our staff your comments.

Thank you for your suggestions we will inform the managers in charge to take action.

We are looking forward to see you in the near future.

Best regards,
Hoteles Solaris de Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (1,092)
Date | Rating
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English first
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 17, 2014

We had a great family time. No complains. Everything was just perfect. My kids enjoyed and loved the kids club. Special thanks to Karen, karla and any for taking such a good care of them and for being always happy to help us and watch the kids

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Shirly80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review, February 20, 2014
Thank you very much for writing your review of your stay at GR Solaris. We are very happy your kids love the Mini Club.
The Solaris staff works very hard every day to make our guest's stay a memorable one.

We are looking forward to see you in the near future.

Best regards,
Hoteles Solaris de México
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level 3 Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 17, 2014

We had a very nice time at GR Solaris. The service was great!

Maria at the Front Desk was very helpful and friendly, especially after all we've been through before our arrival (flight cancellations due to a bad weather - both ways).

We had a beautiful room with a spectacular view, the TV set is in need of update. :-)

The food is for every taste and surprisingly not much junk food. You can literally find something to eat 24 hours a day at this resort. Breakfast, Lunch and Dinner buffet always had a huge selection of food. Marco Polo's French menu dinner was not impressive.

Professional entertainment, provided every night. All dancers were great, different costumes for each performance, worth watching!

The water from the bottles, provided by hotel is not the best quality. Don't drink water from the tab, even if advised that it's safe to drink....We've used a water tester and reading was horrific: 233 from bottle and 527 from tab. For instance, Poland Spring water is measured at 27. You can purchase a bottled water from the store downstairs (Cristal - tested 33).


Clean hotel, great staff, delicious food!!!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tripreview2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 17, 2014

Just came back from the GR Solaris (Feb 8-15) and I have nothing to complain about. It's clean, choice of food is great. The staff Luis, Martin Pech, Carmen and all of the others who served us (too many to remember their names) are excellent. They are always pleasant and they really try hard to make your stay an excellent experience. GR Solaris thank you for making our stay an excellent one.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravellerOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review, February 20, 2014
Thank you for writing your comments of your stay at our Resort. We are so happy to hear that your stay was Excellent.

We are looking forward to see you in the near future.

Best regards,
Hoteles Solaris de Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mansfield, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 16, 2014

We were at the Gr Solaris the week of Febuary 8 -15 2014 and we had a very good time. We haved stayed there several times and this week ended up being one of the best times. When we arrived we were greeted by the friendly staff. Maribel checked us in and she very sweet and helpful and went above and beyond to make our vacation as nice as possible. When I told her we have stayed there before she upgraded us to a nice ocean view room and gave us T shirts. The entertainment staff was great like aways. The food was pretty good but there is room for improvement. Overall our vacation was everything we hoped it would be and we will be going back.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shirley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review, February 20, 2014
It is wonderful to hear that our repeater guest's enjoy again their stay with us. We are very happy you liked the upgrade and the t-shirts.
Your feedback is very important therefore it helps to improve our services.

We are looking forward to see you soon.

Best regards,
Hoteles Solaris de México
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dodgeville, Wisconsin, United States
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 15, 2014

Let me start by saying that if you want a 10 star resort-then go pay for it. Otherwise you can have a very enjoyable stay at the GR Solaris. This smaller-much more manageable resort is for you. The staff couldn't be more friendly and happy to serve you. The buffets were typical----excellent fresh fruit though. Nice having a deli there to have a quick sandwich anytime of day or night. Free room service is also a bonus although we never used it. The drinks were also very plentiful. Some people have complained about watered down drinks. You are there drinking all day---how much booze do you really want? If so inclined just tell the bartender you extra in yours. Also think that leaving a tip usually gets you a better and quicker drink. The grounds and pool areas were very well kept. I have no regrets staying here and would strongly recommend it to all wish to get away. If given a chance---we will return a.s.a.p.

Room Tip: its worth the little extra for a balcony and ocean view. Try to get a room a few doors away from the...
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review, February 25, 2014
We are so glad you had a wonderful time at our Resort. It is great to hear that you enjoyed the facilities and the services of our staff.

Thank you for taking time to write your review.

We are looking forward to see you in the near future.

Best regards,
Hoteles Solaris de Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Churchton, Maryland
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 15, 2014

just got back from 7 nights had a good time service was great food was good even at buffet.
this was our 6th year in a row to cancun.1st time to GR Solaris.
we would stay here again if price is right. Lounge chairs were easy to get and the service was EXCELLENT.
only 2 drawbacks WiFi should be free its not.
and they should find a way to make the rooms with ajoining door quieter got woke up several times in middle of night. that was the only reason I put average for room and sleep, maybe some type of foam between doors.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 520ranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review, February 25, 2014
We are so happy you enjoyed your vacation for the first time at GR Solaris. Thank you for mentioning how great our staff is.
Your feedback is very important to us therefore we can improve our services.

We hope we see you in the near future.

Best regards,
Hoteles Solaris de Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about GR Solaris Cancun

Property: GR Solaris Cancun
Address: Boulevard Kukulkan Lote 59 2 Etapa, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#28 Spa Hotel in Cancun
#29 Business Hotel in Cancun
#30 Luxury Hotel in Cancun
#30 Top resorts Hotel in Cancun
#34 Family Hotel in Cancun
#34 On the Beach Hotel in Cancun
#36 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — GR Solaris Cancun 4*
Number of rooms: 306
Official Description (provided by the hotel):
GR Solaris Cancun is an all inclusive beachfront resort that offers a range of facilities and a full slate of activities daily. Guests have access to two swimming pools, a spa tub, a 22.5-Meter (74-foot) stretch of beach, and a fitness center. The hotel also has a marina, where non-motorized water sports, tennis courts, and a volleyball court are available. Other amenities include concierge services, a spa, a hair salon, and laundry facilities (no dry cleaning services). Business amenities include meeting rooms, banquet facilities, event catering, a ballroom, and business center with Internet access (surcharge for all). Three restaurants, two snack bars, and two bars are on site. Room service is available 24 hours a day. NEW Wall climbing and mini cinema Solaris. ... more   less 
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Also Known As:
Gr Solaris Cancun Hotel Cancun
Solaris Cancun
Grand Solaris Cancun
Gr Solaris Hotel Cancun
Gr Solaris Cancun & Spa
Gr Solaris Cancun Mexico
Grand Royal Solaris Cancun

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