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GR Solaris Cancun
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Reviews (5,055)
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2,513
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All reviewsmarco poloentertainment stafftime shareswim up barmagic showocean viewadult poollower poolper devicekids clubnightly showsmain poolmake reservationsmexican nightpicky eatertimeshare presentationall inclusive resort
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2,439 - 2,444 of 5,055 reviews
Reviewed October 11, 2013

The good: this is a fun all-inclusive family/party resort right on the beach and perfect for people who want sun, sea and sand.
The bad: I was here on business so being woken up by drunk people at 4am when I had to be up at 6am wasn't much fun. Also, wifi is not only expensive, but you have to pay for each device you use it on so I had to pay twice to use it on my laptop and work mobile. When I wasn't working I wanted to rest and with karaoke in the restaurants and bingo/aquaerobics in the pool this was easier said than done.

In general all the staff were super friendly, food was mostly pretty good and the location is perfect, just not suited to business travel!

  • Stayed: September 2013, traveled on business
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Thank Alice L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at GR Solaris Cancun, responded to this reviewResponded October 31, 2013

Like you mentioned we are an all-inclusive family resort, focused to offer entertainment 24 hs. We regret we have not met your expectations; we'd also like to thank you for all of your feedback, as our guests' thoughts and impressions are our number one priority while on vacation.

Best regards to Cancún to United Kingdom
Hoteles Solaris de Mexico.
^X

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Reviewed October 9, 2013

We stayed at the GR Solaris for 7 days and were extremely pleased with our stay. The nightly entertainment was excellent and the performers were amazing. The food was average, and drinks good. The staff was friendly and always there to take care of your needs.

We highly recommend this place.

Stayed: July 2013, traveled as a couple
Thank Maulik O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at GR Solaris Cancun, responded to this reviewResponded October 11, 2013

Thank you for your review regarding your stay in our hotel. We are pleased that your vacation in our hotel was memorable.

We hope you will come back and visit us soon.

Best regards,
Hoteles Solaris de México
^X

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Reviewed October 8, 2013

From the moment we entered the beautiful lobby at the GR Solaris we were made to feel special. Jazmin escorted my wife and I off the check in line & over to her desk where we were provided with drinks & a brief description of the area & activities. Because we were expedia platinum members she had automatically upgraded us to an ocean front room on the 3rd floor with a spacious balcony, my wife loved it. Jazmin helped us several times during the week we stayed with questions we had & with making reservations.
The grounds & beach were very clean & we didn't need to get up at the break of dawn to grab a spot on the beach under the umbrellas. The water was warm & inviting and we spent most of our time there when we weren't on excursions. The waitress service at the beach was great! I think Maria was one of them. We enjoyed the swim up bar also but it was usually more crowded.
We used Alltournative tours to see "EK Balam" which was amazing! A long drive there but a Great climb to the top! Afterwards we rappelled into the cenote & ate some Mayan food, delicious! We even learned some Mayan words.
We also snorkeled at the Bahia Petempich national park, with 'the original snorkeling adventure'. Those guys were so friendly, we went out to the coral reef to swim around 3 different spots and then afterwards we had lots of tequila shots at the tiki bar with them & took pictures.
I wish i could remember everyone's name who helped make our vacation such a pleasant one. We had several great bartenders including Hamilton who made us whatever we asked for & others who were very patient while I practiced my rusty spanish. Alfredo was our favorite waiter, and he served us most of the time went we went for breakfast & sometimes in other places.
My wife & I enjoyed all the shows that we saw there in the ballroom & browsing the items the different vendors had when they were around. The people selling on the beach were always polite & went away with a simple no thanks.

  • Stayed: July 2013, traveled as a couple
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1  Thank Howard O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at GR Solaris Cancun, responded to this reviewResponded October 11, 2013

We are so glad to know that you enjoyed the time you spent at our resort and that our guest services exceeded your expectations such as Jazmin, Maria, Hamilton and Alfredo :)

We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation. We will certainly congratulate them for their amazing job.

Thank you for taking the time to share your experience with us.

We look forward to having you back in the near future.

Warm Regards,
Hoteles Solaris de México
^X

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Reviewed October 8, 2013

As members, we have stayed at the GR severals times over the past 10 years, with our two Kids growing form elementary school age to teenagers. Over the years, our Focus has shifted from the wonderful kids' Club with the lovely staff to the Fitness room and spa, as well as the Entertainment and Shows. Everyone is genuinely friendly and helpful as can be. Many members of the staff have been there as Long as we have ben coming to GR - seems the "chemistry" is right behind the curtain, too. The Food is great, be it the many choices at the breakfast buffet or for Lunch/dinner buffets, and a more formal dinner at "Marco Polo" is a treat. Several members of the staff were especially friendy: Hamilton at the bar, Addy and Matilda who make the impressive mecixan coffee (spiced with alcohol and then setaflame and skillfully poured from one dish to another) and Gilberto at breakfast and lunch. Thank you all, we will be back!

Room Tip: Ocean view is prettier than lagoon view of course, and ocean front tops it all!
  • Stayed: August 2013, traveled with family
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1  Thank Anette F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at GR Solaris Cancun, responded to this reviewResponded October 9, 2013

Hallo, ich danke Ihnen sehr für die Nachricht so schön. Ich hoffe, Sie haben gut in Deutsch geschrieben!

It is always great to read that our guests enjoy themselves during their stay, especially when it is their 10th time at GR Solaris.

We are glad you loved the Kids Club, the Fitness room, the Spa services, the entertainment, shows and the quality of the food. We will make sure to inform our coworkers about your great feedback especially to Hamilton at the bar, Addy and Matilda who make the impressive mexican coffee and Gilberto at breakfast and lunch.

We are looking forward to see you next year.

Kind regards,
Hoteles Solaris de México
^X

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Reviewed October 6, 2013

We recently returned from GR Solaris where we stayed for 5 days. This is one of the best places for a decent/affordable price. We were there on our 25th wedding anniversary and when they knew this, they made our visit special. They decorated the room and we also got a bottle of champagne, compliments of the manager. Thanks GR.
The food and service were great. Excellent service by all the waiters and waitresses, great service from Edgar, Salaya, Roberto, Rosario. The entertainment team provided constant activities to keep everyone busy. We really liked Ally and Sandy who kept everyone going.
Overall great experience, very nice hotel, great food choices and good entertainment. You cannot ask for more for what you are paying.

Room Tip: Pay a little more and get an ocean view room.
  • Stayed: September 2013, traveled as a couple
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Thank msabatini2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at GR Solaris Cancun, responded to this reviewResponded October 9, 2013

First of all thanks for choosing Hoteles Solaris one more time, it is an extraordinary privilege to welcome you. We are so glad to know that your stay with us was wonderful and your 25th wedding anniversary was special.

Thank you for pointing out how great our staff is especially Edgar, Salaya, Roberto, Rosario, Ally and Sandy. Also we are happy you enjoyed the room, the food, the services and the entertainment. We will make sure to inform our coworkers about your great feedback.

We are looking forward to see you soon.

Warm regards,
Hoteles Solaris de México
^X

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