GR Solaris was a bit of a disappointment. GR Solaris is a family hotel; screaming babies and undisciplined children everywhere. Service was poor. It was the low season, so the hotel was not fully booked. I was offered an upgrade for an additional charge; since I did not pay the additional charge, I was informed check in was not until 3pm and would have to wait an hour for my room to be ready. I was given one of the worst rooms in the hotel.
I think part of my disappointment was the only other AI I have stayed at is the Palace Resorts chain. I will go back there next time; the old adage you get what you pay for applies.
I think the most grievous event was when we were at the pool. The staff collected all the pool restaurant chairs and started washing them with a bleach smelling solution. Using buckets, they drew water from the pool and rinsed them off; with the residue flowing back into the pool. We were done swimming and with this hotel!
- Official Description (provided by the hotel):
- GR Solaris Cancun is an all inclusive beachfront resort that offers a range of facilities and a full slate of activities daily. Guests have access to two swimming pools, a spa tub, a 22.5-Meter (74-foot) stretch of beach, and a fitness center. The hotel also has a marina, where non-motorized water sports, tennis courts, and a volleyball court are available. Other amenities include concierge services, a spa, a hair salon, and laundry facilities (no dry cleaning services). Business amenities include meeting rooms, banquet facilities, event catering, a ballroom, and business center with Internet access (surcharge for all). Three restaurants, two snack bars, and two bars are on site. Room service is available 24 hours a day. NEW Wall climbing and mini cinema Solaris. ... more less
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- Also Known As:
- Gr Solaris Cancun Hotel Cancun
- Solaris Cancun
- Grand Solaris Cancun
- Gr Solaris Hotel Cancun
- Gr Solaris Cancun & Spa
- Gr Solaris Cancun Mexico
- Grand Royal Solaris Cancun