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“Chichen Itza and Ek Balam Tour using AGI - the best way to go!” 5 of 5 bubbles
Review of AGI Tours & Transfers

AGI Tours & Transfers
Ranked #23 of 120 Transportation in Cancun
Certificate of Excellence
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Attraction details
Owner description: In Cancun Mexico we offer tours and transfers in private luxury vehicles for your comfort., we offer you quality service,safety, promptness. Some of ours tours are: Chichen Itza, Tulum, Coba, Ek Balam,etc. and custome Tours.
Grand Rapids
Level Contributor
131 reviews
36 attraction reviews
common_n_attraction_reviews_1bd8 38 helpful votes
“Chichen Itza and Ek Balam Tour using AGI - the best way to go!”
5 of 5 bubbles Reviewed February 5, 2014

Our tour was delayed about an hour due to our guide being ill. Javier called and informed us of the problem, and told us that we could do an additional item if we wanted and the driver would be there as soon as possible. We had a great tour of both Chichen Itza and Ek Balam, the tour guides we had at each location were great. This was a great way to take a tour. We had a nice lunch (sorry I do not remember the name of the place). Taking a private tour is much nicer then with a large group. Our driver was very nice. It was a very long day due to the distance to Chichen Itza and Ek Balam from our resort, not AGI's fault. The best thing was we did not have to stop at a bunch of other resorts to pick people up, and could do things at our own pace. The driver had brought a long bottled water for us. We were a group of 5 adults.

Visited January 2014
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1 Thank pmt1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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67 reviews from our community

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Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
atlanta
Level Contributor
153 reviews
62 attraction reviews
common_n_attraction_reviews_1bd8 96 helpful votes
“Easiest part of our trip.”
5 of 5 bubbles Reviewed January 25, 2014 via mobile

This group was recommended by our always reliable travel agent. We wanted pre-arranged transport from the airport to our hotel. The cost was less expensive than what the hotel offered plus we did not have to wait for other hotel pickups - our ride was private and on a nice van. We received very detailed pickup instructions (that also included helpful tips) for the airport and so had no trouble going straight past the chaos that tourists are greeted with once you get through customs. Both drivers were very safe and friendly. Our incoming flight was delayed over an hour and that was not a problem for AGI. They were exactly on time (6:30 AM) picking us up from the hotel also. We did not go on a tour while there but I would certainly have chosen them first. They (especially Javier) get a "two thumbs up" from our family!

Helpful?
2 Thank doctorbubba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“Excellent”
5 of 5 bubbles Reviewed January 22, 2014

We booked with AGI tour for our hotel transfer to/from the Grand Palladium resorts in Akumal and communicated with Javier via email, who was very helpful. Although we traveled in January 2014, we paid via check in advance and received a discount based off the 2013 prices, so total cost was about $123 roundtrip.

Our flight was over an hour delayed and yet our driver happily greeted us when we arrived w/ our toddler. The private car was in a simple air-conditioned van that had a clean baby car seat, as promised. We made a free 30min stop at a shopping mall that had a Walmart-like market inside where we were able to pick up souvenirs and some essentials we forgot at home. During that time, our driver again happily waited for us and watched our belongings.

Our transfer home was also very easy. Most reviewers mentioned the airport was about 1.5hrs away from the resort but our driver got us there in an hour, and he didn't seem to be speeding at all.

We tipped 150 pesos each way and the drivers seemed very appreciative. Will definitely use them again on our next trip to Cancun.

Visited January 2014
Helpful?
1 Thank Member1117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
19 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
“Outstanding service for family”
5 of 5 bubbles Reviewed January 20, 2014 via mobile

I was not sure how my five year old boy would do in group tours and wanted some flexibility and privacy. With approximately 20% extra cost - we had a private van for our transfer to and from airport to the hotel. And during our tours to Tulum, Coba - we had our personal van driver as well as a professional guide.

I was a little concerned because there were only five reviews on AGI and none of this are very recent. But after using their service - I do not know how better service anyone else can offer. They came in time. On the way they stopped as needed- they found Starbucks for me, McDonalds for my kids.
At my request they took us to a cenotes which is easy to access with kids and which is beautiful.
We were four in our group- but if you are a group of six or seven or even higher - AG tours private services are definitely better options than group tours offered by other agencies like best day etc.

One other advantage of private tour services - we started early as we did not have to hop from hotel to hotel. As a result we were at the attractions before those got crowded.
We found the cenotes almost exclusively for us.
The customer service of AGI is also outstanding. The email I got pre-travel after booking with AG I was very informative and by far the best tip about travel to Mexico. Javier was always available over phone. At the last moment I needed to go to airport 30 minutes earlier. I called customer service at 9 PM. Javier picked the phone and made sure that the driver is at my hotel at 7 AM.

Visited January 2014
Helpful?
3 Thank Rumi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
19 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“The easy way to go”
5 of 5 bubbles Reviewed December 31, 2013 via mobile

Call and schedule so you don't have to deal with the nightmare that you would otherwise walk into outside the airport. You will save you money and have no stress. Don't talk to any of the vultures inside or outside the airport ; just look for the person outside holding a sign with your name. The vans they use are very nice and comfortable

Visited June 2013
Helpful?
1 Thank Ewperez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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