We dropped off our rental car at the Cancun Airport, they were waiting for us there to take us to the ferry dock at Puerto Juarez for the ferry to Isla Mujerez, they had our round trip ferry passes for us when we got into the shuttle, when we arrived back from Isla they were waiting for us to take us to our hotel in Cancun and then arrived the next day to pick us up to take us back to the airport for our trip home. Couldn't be more pleased with the service and the way they took care of every detail.