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“Simply divine-and honest hardworking staff”

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NIZUC Resort and Spa
Ranked #2 of 177 Hotels in Cancun
Certificate of Excellence
Reviewed November 27, 2013 via mobile

Staying here now (2nd visit!) and deeply into the R'n R we needed desperately. The spa is world class and though I took just one Pilates class so far, am impressed with the professional staff. The hydrotherapy is divine and made a heavenly experience guided by Pauline. Pools, bars, restaurants-all sensational and willing to custom order for my vegetarian family.
Huge kudos to the honest pool or housekeeping staff who submitted my partner's bag with credit cards and cash to security completely intact. This speaks volumes.
Planning a third visit!

Stayed: November 2013
1  Thank andywarhol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,707 - 1,713 of 2,441 reviews

Reviewed November 23, 2013

Nizuc is as close to perfect as a hotel can get. Stunning architecture, every comfort, zen-like tranquility and 5 star restaurants. We've never tasted chocolate as delicious as their chocolatier makes. The staff went out of their way to make your experience memorable. They should all be commended. A special thanks to Ian who welcomed us and to Narcisso and Pablo who remembered what we liked for breakfast and kept our coffee cups perpetually filled.

Much as gracias. We'll be back next year!

A Happy New York Couple

  • Stayed: November 2013, traveled as a couple
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Thank Virginia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2013

The only two things keeping me from giving this the top rating are the beach and swimming pool. As with everything in this resort, both were spotlessly clean and well tended. However, the pool that is shared with the children is located at the bar while the small "children only" pool is further away. The resort is situated on a bay rather than the ocean. The white-sand beach is fine although small. If you like lengthy walks this is not the beach for you. In addition, the water is not the inviting blue found in open water.
That said, everything was gorgeous. The service was impeccable and the rooms very nice. As one would expect in a resort of this caliber the food is pricey and the portions quite small. Still, it was all so delicious and presented so beautifully even my husband didn't mind their size.
If you want relaxing and quiet this resort is for you.

  • Stayed: November 2013, traveled with family
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1  Thank Linda L A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2013 via mobile

This is one gorgeous hotel. The decor is very simple, modern and organic. Everything about this place is Amazing..service, food, beach, rooms! I've traveled quite a bit and stayed at a lot of 5 star hotels. But I must say so far this is one of my favorite. Service is top notch. A must if you want to spoil yourself. It's pricey but everyone deserves to be treated.

  • Stayed: November 2013
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Thank Lanngoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2013

This is a paradise! Beautiful white-sand beaches and a great resort. The pool is awesome! we had Gregorio at the Nizuc pool and Pelicanos restaurant. He always knew what we wanted to drink and greeted us by name. The service here is impeccable. Truly a wonderful experience made only better by the service we had.

Room Tip: Get one close to a pool or the beach!
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  • Stayed: November 2013, traveled on business
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1  Thank Jarrod B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2013

My wife and I went to Nizuc on the first stop of our honeymoon and it was hard not to compare the rest of the trip with what we experienced there. Everything was perfect: check-in went smoothly; the butler who took us to the room was friendly and very helpful; the room was one of the nicest we've ever been in; and every part of the restaurant and beach services were just best!

If I have on complaint it was with the concierge. I booked an airport pick up with Nizuc, but when we arrived there was nobody waiting for us. I called the hotel and they quickly sent a driver who picked us up and everything was fine.

The hotel is expensive, but after venturing out one day into town, we quickly returned and stayed within the beautiful confines of the hotel. You really wouldn't find better services and facilities in Cancun!

We loved this place, will always remember it and can't wait to return for an anniversary!

Thanks to all the staff for making our trip unforgettable.

  • Stayed: October 2013, traveled as a couple
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Thank Rudi_Coetzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2013

To describe Nizuc would be a challenge. I would use words like private, exquisite, luxurious, breath taking and not at all and in any way a let down. To describe the staff I am left speechless. Nizuc truly is a once in a lifetime experience. One that you will compare vacations to for decades. The staff will truly make this resort and your visit legendary.

A brief Thank You to Marianne. Thank you from the Shooks.

Room Tip: Go for the plunge pool. If you are in a regular room you can here the plunge pools around you. We...
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  • Stayed: October 2013, traveled as a couple
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3  Thank kimshook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NIZUC Resort and Spa

Address: Blvd Kukulcan Km 21, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 177 Hotels in Cancun
Price Range: $412 - $1,459 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — NIZUC Resort and Spa 5*
Number of rooms: 274
Official Description (provided by the hotel):
NIZUC Resort & Spa provides an escape like no other on Mexico’s stunning Caribbean coast. Offering subdued extravagance and an unsurpassed level of service, NIZUC is the ultimate place to take in the sun, sand, sea, and tranquility of one of the world’s most coveted destinations.The luxurious new resort is located at the gateway of the Riviera Maya in beautiful Punta Nizuc with two exclusive beaches, lavish spa, six gourmet restaurants, deluxe conference and events center, a kids club and sumptuous accommodations throughout its 274 private suites and villas. Harmoniously blending cutting-edge architectural design with barefoot luxury, the resort is the epitome of relaxed elegance. Positioned on a lush 29-acre nature preserve, NIZUC is surrounded by rich tropical foliage, a flourishing coral reef, and serene waterways that add to its mystic ambiance. A wide variety of outdoor activities on or near the resort include snorkeling, scuba diving, fishing, and world-class golfing.NIZUC is home to the region’s most distinguished dining with six gourmet restaurants ranging from contemporary Mexican to Asian and Mediterranean fare. All of NIZUC’s restaurants are open to both guests and visitors of the resort. At the heart of this exclusive resort is NIZUC SPA by ESPA, a 30,000 square foot wellness facility that features beachfront private treatment rooms, thermal experiences and a fitness center. A sanctuary for the senses, NIZUC SPA by ESPA offers one-of-a kind treatments inspired by ancient Mayan rituals. NIZUC Resort & Spa offers a world of luxury and sophistication that is redefining modern Mexican luxury. ... more   less 
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