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“Beautiful resort, some down sides though”

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NIZUC Resort and Spa
Ranked #2 of 175 Hotels in Cancun
Certificate of Excellence
Chicago
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Beautiful resort, some down sides though”
Reviewed August 29, 2013

Very beautiful place with incredible, attentive service. We were there in August and after the weekend ended, there were minimal guests there, like we had the place to ourselves. The pools are beautiful, food is excellent, especially the seviche. By the ocean there are 2 private decks that we had no problem getting twice; like your own cabana without the huge upcharge or having to get up at 4 AM to reserve it. No worry about reserving beach or pool chairs here.
We did not do any outings, BUT...
The Jungle Cruises (an outing from Cancun harbor) anchor their boats for snorkeling by a reef just off the shore to the North of the resort by Club Med. We walked over there and snorkeled on our own, with life vests and noodles from the lifeguard. However, the current is strong going out, even though it is only about 50 feet off shore, so if you are going to do this, you need flippers to be able to swim against the waves.

Some down sides about the resort:
1. LOTS of bugs, as it is tropical and in the an area with a lot of vegetation. Mosquitos by the water and pool, even though they spray every night, and some HUGE grasshoppers landing on our balcony.
2. Water by the beach has lots of seaweed growing in it just offshore, so not too clear. I learned to look at different resorts using Google satellite maps, it is amazing what you can see with that; for instance compare the beach just North of Nizuc to the beach by the main part of Cancun. You can do this ANYWHERE that you plan to stay in the future.
3. Food is good and reasonable; drinks not very reasonable. We brought our own beer and wine.
4. No live music anywhere on the property at night. The music that they play by the pools and restaurants is very "new age" and gets somewhat monotonous.
5. The internet connection was very annoying, had to re-sign on innumerable times each day for the WIfi, so if you do a lot of work while there, it would bother you. If not, don't worry. However, the GM said they were working to fix it.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank illinibiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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ny
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 28, 2013

I am just leaving this beautiful resort. The service is top-notch, with everyone going out if their way to please you. The food was excellent. If you are looking to relax, sit by the pool or on the beach, this is the place for you. If you want nightlife, there isn't too much (which was fine by me).

The positives:
Wonderful beach and pool bar and food service. A couple of times, we went to the beach early and the staff were running over to set us up.

We did a romantic private dinner on the pier which was
incredible! Watching the sunset, listening to music, eating delicious food! Once in a lifetime experience.

Everyone (with the exception of the female grumpy breakfast buffet chef) were phenominal. They greeted you at every turn.

The restaurants were tasty. I looked forward to the varying presentation and menu. My favorite dish was Ni's peruvian pudding (delicious bread pudding).

The one area for improvement was communication. The spa isn't open until September (which we didn't know). We booked a treatment and spent 15 minutes wandering around to find the location (the 5th floor of an unmarked building). The massage was wonderful! Look forward to seeing the completed spa (full price treatment without any relaxing amenities was slightly disappointing).

The only other miscommunication was booking our private dinner. I sent an email 2 weeks ahead which was promptly answered and was to be sent on to someone else to help me. I never heard from that person so just booked it in my own through 'Suite Service'. At this high level place, was surprised by both of these issues, but I have faith they will work it all out.

If you want to unwind, relax, and be treated like royalty, this is the place to go!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank bluehon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Plains
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 27, 2013

Had been to The Beloved in March with the kids and loved the property very much, When it came time to book a quick 3 night get away for the end of the summer we decided to go back to Cancun, Came across Nizuc Resort and Spa on Trip Advisor and it looked beautiful. We arrived Friday with our driver waiting at the airport a quick transfer to the Hotel and we arrived at an Architectural and Design marvel. Pictures don't even come close to all the incredible details at this resort, you just want to take it all home. Service is incredible here, From our Butler Sandra, Victor at the pool bar and Jimy at Indochine, and all the others from the beach lifeguards to pretty much everyone we encountered, They are humble and give a level of service not found at many places, there is absolute zero attitude like found at some other top resorts we have encountered. We had set up the Chef's Tasting Dinner on Sat night with Vincent Wallace, an amazing culinary experience and such a nice man. The food everywhere is incredible and the breakfast selection is best I have seen anywhere!!!!! This place is a must on anyones list of must visit. We were having our last drinks ( or so we thought) yesterday at the pool bar at around 11:45AM knowing we had the car service picking us up at 12:30pm when we decided this place is just too nice to leave so we called over Sandra our butler and she helped us make the arrangements to stay an extra day. Sad to leave today but know we will hopefully be back sooner than later.

Room Tip: We found that being in the main building added alot to the quality of the vacation The OceanSuite lo...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Sanderk40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 26, 2013

My wife and I recently returned from a 12 day honeymoon at Nizuc. Everything was fantastic, and I can fully endorse all of the praise that has been heaped on this place so far. I had two main concerns about the hotel before the stay: 1) price of food/drinks, and 2) accessibility and cost of day trips and activities off of the resort. To 1), every restaurant is excellent and reasonably priced. This is not one of those resorts where you get a good room rate and then are required to spend a hundred dollars on food every day per person to survive. To 2), the expensive tours listed on their website were a little frightening, but I was happy to discover that the concierge will arrange any group tour you want, and at prices that were often lower than I could find online. Same goes for golf. And typically you will be picked up at the resort, even though it's off of the main hotel strip. In any case, cabs were always easy to arrange on days when we just wanted to go out and do our own thing.

Service at the resort is fantastic. Every interaction with every staff member was pleasant. We were particularly impressed by Raul (who is usually in the greeting/lobby area) and Alfredo (by the pool). Both were especially personable and overachieving.

Lastly, one of my favorite things about the resort is that the ocean just off the beach is very shallow. You can stand in clear water up to ~100 yards off the beach, and if you borrow the snorkeling gear, there are interesting fish to see out by the pier. This kind of beach, with shallow, warm, clear water, is exactly what I has hoping for. It feels very similar to the main Caribbean island beaches, and thankfully it's a much shorter trip from our home in California.

I highly recommend Nizuc! We can't wait to go back.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granger Township, Ohio, United States
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 22, 2013

All I can say is wow!! You have got to experience this resort. Most hospitable staff we have ever encountered. This property is gorgeous!!! My husband, who is a woodworker, was in awe of all of the beautiful wood they have used in building the resort. The main pool is an infinity pool and it was beautiful. It is a huge pool, with a swim up bar (great bartenders, say hi to Victor!) and amazing view of the ocean. The staff at the pool are very attentive. We stayed at the resort for 4 nights, and didn't leave once. All of the restaurants are wonderful. Our favorite was Terra Nostra (the Italian restaurant). They are still in their "soft opening" stage, but that just means more attention for you. We definitely want to return with our entire family. The lifeguards will set you up to paddle board or snorkel (they have a beautiful reef with amazing fish to see). I can't imagine the staff saying no to any request. Our room was breathtaking, and we even had a plunge pool on our balcony. So much more to say but not enough room. This is a must see!!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 20, 2013

Our family were at Nizuc Resort the first week of August . It is a lovely hotel. Amazing staff, incredible food, superb service. All restaurants are excellent. Everybody treats you with a special charm and politeness that is very difficult to find elsewhere. Looking forward to going back soon.
LaurenC.
Miami, Florida

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LauraCB1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 18, 2013

My husband and I just celebrated our 30th anniversary at Nizuc. The staff bent over backwards to make sure that our expectations were surpassed and they succeeded! From the reception at the front desk to the managers, concierges, waiters and staff we were made to feel like VIPs. Add to that the over the top beauty of this resort. The flow of the outside to the inside created a relaxing and peaceful ambiance that took your breath away. There are 6 restaurants that were so good that we did not want to leave the resort for any meals. They even opened the Italian restaurant for us to have dinner there on our last night and it wasn't scheduled to open until the following night. We can't wait to go back!!!

Room Tip: Our room had a private negative edge on our balcony...heaven! We preferred the adult pool. There wa...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rollingstock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NIZUC Resort and Spa

Property: NIZUC Resort and Spa
Address: Blvd Kukulcan Km 21, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 175 Hotels in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — NIZUC Resort and Spa 5*
Number of rooms: 274
Official Description (provided by the hotel):
NIZUC Resort & Spa provides an escape like no other on Mexico’s stunning Caribbean coast. Offering subdued extravagance and an unsurpassed level of service, NIZUC is the ultimate place to take in the sun, sand, sea, and tranquility of one of the world’s most coveted destinations.The luxurious new resort is located at the gateway of the Riviera Maya in beautiful Punta Nizuc with two exclusive beaches, lavish spa, six gourmet restaurants, deluxe conference and events center, a kids club and sumptuous accommodations throughout its 274 private suites and villas. Harmoniously blending cutting-edge architectural design with barefoot luxury, the resort is the epitome of relaxed elegance. Positioned on a lush 29-acre nature preserve, NIZUC is surrounded by rich tropical foliage, a flourishing coral reef, and serene waterways that add to its mystic ambiance. A wide variety of outdoor activities on or near the resort include snorkeling, scuba diving, fishing, and world-class golfing.NIZUC is home to the region’s most distinguished dining with six gourmet restaurants ranging from contemporary Mexican to Asian and Mediterranean fare. All of NIZUC’s restaurants are open to both guests and visitors of the resort. At the heart of this exclusive resort is NIZUC SPA by ESPA, a 30,000 square foot wellness facility that features beachfront private treatment rooms, thermal experiences and a fitness center. A sanctuary for the senses, NIZUC SPA by ESPA offers one-of-a kind treatments inspired by ancient Mayan rituals. NIZUC Resort & Spa offers a world of luxury and sophistication that is redefining modern Mexican luxury. ... more   less 
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