This was our first visit to Cancun. My husband and I had the absolute pleasure of celebrating our 9th year anniversary at Nizuc, after exhaustive research of the hundreds of places to stay between Playa Mujeres and Tulum. I knew the service would excellent when I began receiving welcome emails from Mariana, the Guest Recognition Manager, prior to our arrival to ensure everything was set for our stay. We were not disappointed in the slightest! Nizuc is absolutely amazing. I am a hedonist through and through (in the best possible sense of the word) and Nizuc met and in most cases exceeded my expectations. While it's true that the resort is not quite finished, we requested a quiet room away from the construction area and truly weren't bothered by the little hub-bub that there is going on at the other end of the resort (mostly away from sight) during the day.
Upon our arrival to the resort, we were greeted with a very warm welcome, cold washcloths to freshen up and a much needed refreshment after a day of travel to the resort. There was a sumptuous, chocolate mousse cake waiting for us in our room, acknowledging our 9th year wedding anniversary. As far as I am concerned, we had THE best Ocean Front Suite in the resort (room 122). The room had an absolutely breathtaking view of the beach, the ocean, the infinity pool, the fire pit between Ramona and Ni (restaurants) and a romantic view of the pier, which is elegantly lit at night.
Our first evening, we had dinner at La Punta Grill, a bungalow style, open-air restaurant that looks out over an infinity pool and the ocean. Our waiter was extremely attentive (missed his name) and suggested a to-die-for drink called the IK margarita. Each of the restaurants at the resort serves this drink in slightly different formats with slightly different touches, but hands down the best margarita I've ever had in my life! Careful though it's lightly infused with habanero peppers! Not to worry, it's not too spicy; it's just right. We quickly learned that while all dishes at all of the restaurants are noteworthy in their own right, the variety and array of ceviche is the way to go. The arranchera steak served at La Punta Grill, however, is not to be missed!
The night of our arrival there were two private evening events, one on the pier and one in-between the restaurants below our room. We opened the sliding glass doors to our balcony and fell asleep to the sounds of the ocean and live string instruments playing below. It was lovely, a memory that will stay with me forever as one of the best ways I ever fell asleep.
While it is tempting to give the nitty-gritty details of each and every day of our 5 night stay at Nizuc, I'll spare those reading this review and cut to the chase.
Pros: The service at Nizuc was superior, truly a cut above, genuine and lovely. A few individual stars during our stay were Sandra (mi tocayo) our butler, Narcizo a server at Café de la Playa, Arecely a massage therapist at the Spa, the chef at Ni, and Rossy our housekeeper. Everyone was wonderful, but those mentioned above stood out for us and made our stay special.
Aesthetically, one could hardly ask for more. Nizuc has it all: peaceful, pleasing to the eye, and as of yet a bit undiscovered and as a consequence delightfully quiet. The food was amazing at all of the restaurants; however, our favorite meal was the lunch prepared for us by Ni's chef. He put together a variety of ceviche for us to try. Unbelievable good! Then, we had Ni's equivalent of bread pudding, which was equally compelling. This was after we had kayaked around the bay in the heat of the sun and had worked up quite an appetite. If there is a mantra to be imparted, it would be "When in doubt, go for the ceviche." We were equally impressed with Indochine's spicy tuna role. Yum, yum, and more yum! The most unusual fare we had the pleasure of experiencing were the octopus (turns out I like octopus) and the fried Jamaica flowers at Bar A-Kan. Our favorite poolside drink was the explosion served in a pineapple! Our favorite dessert was the churros served with Mexican chocolate at Ramona! One night we ordered ceviche and churros in our room and had dinner on our balcony looking out over the ocean. Amazing! Last but not least (food-wise) is Café de Playa. Wow, wow, wow. I am someone who generally isn’t a fan of buffets; however, the breakfast spread offered at Café de Playa, not to mention the visual appeal of the restaurant itself, was remarkable and second to none. They had every kind of fresh juice known to man, a smoothie bar, fresh fruit, fresh pastries, a made-to-order omelet and crepe station, fresh cheese, smoked salmon, and did I mention pastries? The wait staff at Café de Playa were so attentive and kind--it was like waking up in a dream where everyone is so exceedingly kind.
The aesthetics of the rooms at Nizuc are amazing! The bed was exceedingly comfortable! Wonderful showers, visually appealing, couldn't have been better! Even though the rooms have beautiful, flat-screen TVs in the bedroom and bathroom, we didn’t turn them on, not even once. Instead, we hooked up our iPhones to the stereo in the room and listened to music as we watched the sunrise and sunset from our balcony. The servers at the pool were also extremely attentive and thorough. Our last evening we stayed late at the pool, which by then was like a pleasantly warm bathtub. We watched the most amazing sunset, bringing our stay to a perfect close.
Cons: Okay, there aren't many, but by way of constructive feedback, here, are a few things for resort management to consider. The concierge staff were truly very helpful and sweet; however, they need to get out and actually go visit the local restaurants and sites so that they can truly recommend specifics to visitors who, like us, generally haven't the faintest idea where to start. While Nizuc does offer excursions, they are exorbitantly priced. They should revisit the pricing of the excursions and airport transfers and consider offering a free shuttle service to/from Playa and Cancun. This would add that high-end touch that I think many guests would appreciate and frankly may expect at a resort of this caliber. We ended up renting a car for two days and exploring the area ourselves, which was quite fun. In fact, next time we won't mess with transfers and cabs, we'll just rent a car for the entire time. This brings me to point number 2. We were told the car rental would cost us $30 USD a day; try $130/day. They shouldn't tout prices before they do their due diligence. Had I known, I would have booked a car from the U.S. Point 3: The Spa/Gym wasn't finished and the makeshift one was severely lacking. My husband and I opted for a couples massage and the massage therapist who worked on my husband, Areceley, was great. In fact, I had her the day before for a 30 min. reflexology treatment, which was lovely. However, the very nice, well-intentioned massage therapist who worked on me was not properly trained and basically did nothing more than rub oil all over me offering little to no therapeutic value. This was the one and only disappointment for us during our stay and certainly not worth the amount of money we paid. My understanding is that Nizuc will have one if not the largest spas in Cancun once it opens. My advice to management would be to gear up with qualified staff because one person can't do it all! They need to get trained massage therapists, hair stylists, estheticians, trainers, etc. to warrant the steep prices. Guests who stay at a resort like Nizuc don't mind paying out the ear for spa treatments, but they better be worth the time and money! In a similar vein, the boutique needs help. Too pricey with irrelevant high-end jewelry. They need a new buyer. The boutique could be awesome, but it's simply lackluster. Finally, the beach...if you want to take long walks across uninterrupted stretches of pristine sand, you'll need to plan an excursion to one of the many public beaches that will allow you to do so. Nizuc is situated on an inlet, which is breathtaking in its own right, but doesn't allow for long walks along the shoreline. Don't let this minor point deter you, however. Just plan an excursion to Playa or Tulum.
In sum, we would go back to Nizuc in a heartbeat! Truly, one of the best vacations we have ever enjoyed (and we've lived and traveled all over North America, Asia, and Europe). Well, done Nizuc! Thank you for your hospitality and for making our 9th anniversary a memorable one!
- Official Description (provided by the hotel):
- NIZUC Resort & Spa provides an escape like no other on Mexico’s stunning Caribbean coast. Offering subdued extravagance and an unsurpassed level of service, NIZUC is the ultimate place to take in the sun, sand, sea, and tranquility of one of the world’s most coveted destinations.The luxurious new resort is located at the gateway of the Riviera Maya in beautiful Punta Nizuc with two exclusive beaches, lavish spa, six gourmet restaurants, deluxe conference and events center, a kids club and sumptuous accommodations throughout its 274 private suites and villas. Harmoniously blending cutting-edge architectural design with barefoot luxury, the resort is the epitome of relaxed elegance. Positioned on a lush 29-acre nature preserve, NIZUC is surrounded by rich tropical foliage, a flourishing coral reef, and serene waterways that add to its mystic ambiance. A wide variety of outdoor activities on or near the resort include snorkeling, scuba diving, fishing, and world-class golfing.NIZUC is home to the region’s most distinguished dining with six gourmet restaurants ranging from contemporary Mexican to Asian and Mediterranean fare. All of NIZUC’s restaurants are open to both guests and visitors of the resort. At the heart of this exclusive resort is NIZUC SPA by ESPA, a 30,000 square foot wellness facility that features beachfront private treatment rooms, thermal experiences and a fitness center. A sanctuary for the senses, NIZUC SPA by ESPA offers one-of-a kind treatments inspired by ancient Mayan rituals. NIZUC Resort & Spa offers a world of luxury and sophistication that is redefining modern Mexican luxury. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Hotwire, Orbitz, Cheap Tickets, Travelocity, Hotels.com, TravelUp, HotelsClick, Jetsetter, TripOnline SA, Cancelon and getaroom.com so you can book your NIZUC Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.