My family and I had stayed here a few years back and enjoyed ourselves, but this time it was completely changed. The resort seems to have suffered from past hurricanes and they have not put the money into fixing things up properly.
The room smelled of water damage and many things were left broken (such as door knobs).
There was a lot less staff and therefore service was slow and poor. Food quality has gone down as well.
We even had things charged to us several times that we didn't purchase. This matter was handled very poorly by the management and it took a lot to get these charges reversed. Good thing we noticed before leaving the resort.
The kids club was still run well, and our children enjoyed themselves.
Unfortunately we will not be returning to crown club paradise golden shores cancun.
- Official Description (provided by the hotel):
- A time sharing vacation club with access to Crown Paradise resorts and all the RCI properties around the world. ... more less
- Also Known As:
- Golden Shores Crown Paradise Hotel Cancun
- Golden Shores Crown Paradise Cancun