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Reviewed June 27, 2010

This is the second time we have visited this resort, the first time was five years ago. It was everything we hoped for!

  • Stayed: June 2010, traveled with friends
    • Value
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1  Thank troyb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2010

Husband and I returned from our 1-week stay at RPLA, celebrating our 1 year anniversary; just thought I would share some thoughts from my personal experience:

Positives:
-Hotel in general: meticulously kept, beautiful pools and view of the ocean, great location.
I did notice a little bit of the "towel game" happening as early as 6:30-7am but mostly in the prime positions (close to the pool bars, under the shaded areas, etc). There was still plenty of room and chairs available even if you went to the pools late in the afternoon.
Beach is a bit on the small side, but you will have plenty of room to enjoy; plus you can always walk next door and share Riu Cancun's beach.

-Service: from the front desk staff to every single waiter/waitress at the restaurants, everyone is so welcoming and helpful. We had to ask for a couple of minor repairs in our room, both of which were attended to very promptly.
Buffet staff are especially amazing and will treat you like royalty.

-Cancun: beeeeautiful hot sunny weather the entire week, gorgeous ocean... what more could you ask for? :)

Not-so-positives:
-Food: don't get me wrong, the food is good...just not great. I stayed at Riu Cancun 4 years ago and prefer their buffet over RPLA's (more variety at Riu Cancun in my opinion). The a la carte reservation system = you can reserve up to 2 days prior to, for 1 of 2 seating times (approx. 6:45pm and 8:45pm). We managed to go to 2 restaurants(Brazilian and Japanese) and both were quite disappointing. Maybe I am just spoiled by the good food in Vancouver ;)

-Shower in room: it has poor lighting and the water leaks out on to the floor, so please be aware of the slippery surface. Not bothersome enough to ruin your holiday though :)

-Nightly entertainment: We only saw the Michael Jackson one, which is supposedly the best one.... and it was OK. The talent level is definitely there, but the production and performance just seemed very amateur.

These are just some observations/experiences of mine.... overall, would DEFINITELY recommend this hotel and would return in a heart beat!

**For non-hotel related issues:
We did a Chichen Itza tour, went to Isla Mujeres, visited Downtown Cancun (Mercado 28 and Walmart) and had a couples massage off-property. Feel free to send me a message with any questions!

  • Stayed: June 2010, traveled as a couple
    • Value
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3  Thank Kousnzca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2010

Overall, our stay at the Riu was fantastic and just what we were looking for, a relaxing getaway free of stress, decisions and thinking. The Riu offers a beautiful pool, incredible view of the ocean, friendly staff, and a clean hotel with a great location (Starbucks is just a 5 min walk from the lobby!). Here is a quick summary of our stay, outlining the great, the ok and the not so great.

THE GREAT: The pool, the pool, the pool. My husband and I have been to Cancun and the Mayan Riviera several times, and I can surely say the Riu offers one of the most beautiful pools I have ever experienced. The water is warm and welcoming and the Infinity design with ocean backdrop is an image plucked right from a postcard. There are two pools: one is serene and quiet and the other is more active, with music and activities. There are plenty of pool chairs, but I recommend saving seats before 8:00am to ensure you get your favorite spot. The pool staff is very friendly and around the pool quite often to take orders and refresh drinks. You are free to use the various pools at the Riu Hotel next door, but we opted to stay put. Though the hotel’s ocean front is quite slim, the view is spectacular. Take a seat on the edge of the Infinity pool, grab a drink, and watch the teal waves rise and fall. A perfect view!

THE OK: The food and the hotel rooms. The hotel offers 3 a la carte restaurants for dinner, 1 Italian a la cart for lunch, and a buffet available for every meal. If you choose to dine at the a la carte restaurants for dinner, you must make reservations two days in advance. Restaurants book quickly. Because I am a bit of a picky eater, we enjoyed dining at the buffet for most of our meals offering a wide array of salads, hamburgers, pasta, pizza, fruit, fries, baked goods and ice cream. The a la cart Italian restaurant is a great choice for lunch, offering fresh pizzas, pastas and a great salad bar. For dinner, the buffet offered several cuisines including fresh sushi, stuffed tamales, beef tacos and a yummy dessert bar. The a la cart restaurants looked ok, but the menu was pretty limited and seating times are fixed at 6:45 or 8:45pm. The hotel rooms are a good size, but have a slight mildew smell. The beds are just ok, a bit firm with basic bedding. Be sure to select an ocean view.

THE NOT SO GREAT: Reception. We arrived at the hotel around 3:30pm (Cancun time). After waiting in line for a few minutes, we finally took our turn at the desk, but were ignored. There were 6 or 7 hotel staff working the desk, but no one paid any attention to our arrival or welcomed us to the hotel. Finally, we asked for some help. After several more minutes, we were told our room was not available. When we checked back an hour later, our room was ready and we made our way up in hopes of quickly changing to get in some pool time. Unfortunately, the room smelled like an ashtray. We then when back down to the desk to switch rooms and they gladly helped. I noticed reception service was better at different times of the day, but we were pretty disappointed with this first impression.

If you are looking for a place to just unwind and read a good book by the pool, the Riu is the place for you. The view is perfection and all of your needs can be fulfilled right on the grounds of the hotel. Forget decisions and planning and your watch. This is the perfect place to just sit back and relax.

  • Stayed: June 2010, traveled as a couple
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1  Thank VacaLove17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2010

The Riu Palace Las Americas got it right...funny thing is I just did not feel so special. I would even recommend them to others who are looking for a nice mid scale resort that provides decent service and a beautiful setting. It is easy for us to have a good time and we did and cannot complain about anything! Not the luxury I'd hoped for. Did enjoy the massage...dont remember the ladies name but her hands were heavenly...but again, nothing about the overall spa experience was special...and when needed towels, we were told we should have brought our own into the spa with us??? Go figure a spa with no towels...Okay so we paid for the upgrade Jacuzzi suite on the highest balcony - 7th floor...so why didn't anyone tell us there was an 8th floor - the people over us litterly looked out their windows down at our so called private jacuzzi balcony...the 8th floor rooms did not have balconies but windows that slide...so the people over us peeped out from time to time...WOW. How sad that we could not take FULL advantage of the wonderful wrap around balcony and jacuzzi...no privacy = minimum fun.

  • Stayed: June 2010, traveled as a couple
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Thank alwaysgreen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2010

Stayed 8 nights at the RPLA, and this was our first all inclusive vacation. We thought it was a little pricey, but we did have a great time.

Service was really great, employees were very helpful, kind, friendly and considerate. Front desk staff were exceptional, as were the concierge and our "favorites" in the buffet and at the bars.

We had a beautiful room, corner unit ocean front with wrap around balcony overlooking the quiet pool and the rest of the hotel. In June, it never cooled off enough for us to sit outside on the balcony for more than 5 minutes or so, even late nights and early mornings were very warm. We had great views though! Bed was firm, pillows not great and the linens are a little harsh but we both slept very well. Bathroom was large and fairly well equipped, towels were large although not great quality. The one thing that we would have preferred would be more electric outlets in the room, there was one in the bathroom, one for the coffee pot in the entry and one on the side of the bed. Sometimes we had more stuff we wanted to charge and it was a waiting game to use the outlets. All in all we were very happy with the room and what we didn't care for did not affect the quality of our trip.

Bars - the lobby bar was great! Fabulous cocktails with beautiful presentation and wonderful service. Lots of nice people to chat with also. Pool bars had good service and the drinks were better than we expected. Sometimes a little light on the alcohol but in the heat that can be a good thing :).

Food - we were sort of disappointed with the food. It was ok to good but nothing to rave about at any of the restaurants. All of our group was disappointed with the Brazilian restaurant, this was the worst meal of our trip. Service was great but the food was subpar. Krystal and Tio Pepe were both pretty good, nothing to get excited about though. We also thought it was weird that you couldn't get a cocktail at some of the ala carte restaurants, other than grabbing one of the pre-made drinks off a tray at the entrance. The buffet was ok, but it was rare to find something we loved from any of the buffet meals. Chicken chilaquiles were really great one morning, and the guacamole was good - also loved the fresh fruit every day. Bottom line is we probably are better candidates for renting a condo and having a kitchen to prepare simple meals and then go out at our leisure, so we might not be the best people to ask about the food at an AI.

The nightly entertainment was sometimes fun and sometimes somewhat painful to watch. Lots of people walking out in the middle of the show....our favorite was the Michael Jackson show. Entertainment staff at the pool were very friendly, a little pushy with trying to get the guests to join in the water aerobics and the stretching - almost begging even after several "no thank yous". We saw this numerous times around the pools.

The pools were gorgeous but did get warm by early afternoon - kind of like stepping into a bath. You have to play the game and go downstairs to place towels early in the morning to get a good spot, and even then people would come along and take the umbrellas, etc. Loved having the ocean so close, it was easy to get down to the water and so refreshing once you got in the water. Wish I could be there now! Beach isn't really large enough for them to place umbrellas or palapas, that's probably the only thing we missed about the pool/beach experience.

Overall our trip was great, if you are an all inclusive fan we believe you'll be happy at the RPLA. For us, we normally pay less money and have better food when we stay at an all suite hotel or condo and take care of our own meals.

  • Stayed: June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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1  Thank Passport802718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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