Iv'e heard so many people say what a nice resort this is that perhaps my expectations were to high. We have stayed next door at the RIU Cancun and actually liked it better (and it's cheaper). Although it may be a little louder, the restaurants, bars and pools are better.
I didn't find the concierge here to be very helpful. He spoke very poor English and didn't inform us that the (only available) reservations restaurant had changed to Mexican theme.
It was good however just not what were expecting. The manager was the best in the hotel.
It took more than 3 hours and 3 requests before we were able to get a bottle of water the first night. Our room was nice (Jr.suite Ocean view) but very dated. Stains in the upholstery,peeling paint in the shower ceiling, cigarette burn on blanket and the glassware not polished.
Some servers and bartender were fantastic, while others just seemed to be having a bad day.
I might be interested in the RIU Peninsula if we return to Cancun. Very new and clean with a nice layout.
- Official Description (provided by the hotel):
- * Located in "Corazone", Cancun???S resort area * On the beachfront * Complimentary sun loungers on the hotel???S private beach * 8-storey building * 100 m/325 ft. To Hotel Riu Cancun * 120 m/390 ft. From a shopping centre * 10 km/6.2 Miles from downtown Cancun * 20 km/12.5 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more less
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- Also Known As:
- Riu Palace Cancun
- Cancun Riu Palace
- Riu Las Americas Cancun
- Hotel Riu Palace Las Americas Cancun
- Riu Palace Las Americas Hotel
- Las Americas Cancun