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“Great Trip to Cancun!” 5 of 5 bubbles
Review of Hotel Riu Palace Las Americas

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Hotel Riu Palace Las Americas
Ranked #19 of 181 Hotels in Cancun
Certificate of Excellence
Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Trip to Cancun!”
5 of 5 bubbles Reviewed February 14, 2013

My family stayed at the RIU from February 1st-8th. We booked through Apple Vacations and flew direct on Frontier airlines (great airline), from St. Louis, Missouri, to Cancun. We have been to Cancun several times and thought that our last stay at the Gran Melia, (which has since been renamed Paradisus), was top notch. This RIU not only surpassed those accommodations, but all of our expectations.

The food was great, with so many options on the buffet to choose from. The 24 hours room service is a great feature too, and is quick. We ate at the steakhouse twice and had great lobster. The steak was good, but definitely not the grade of steak we are used to in the Midwest. We also ate at the Italian restaurant, which was good, but not tremendous. I heard from others that the Japanese restaurant was great, but we never made it there. I would recommend making reservations for the restaurants at least two or three days in advance, or even when you first arrive there.

The staff was great and do a great job of serving their guests. Most of them understand at least a little English, so if you don't speak any Spanish, it won't be a big deal.

The rooms were nice and they keep them clean. The refrigerators are stocked everyday when they clean the room. If you can write in Spanish, you can put a note in your refrigerator and request other beverages to be stocked in there.

I have seen where a lot of people complained about a musty smell. I noticed a faint musty smell in the hallway of the fourth floor, but it was not overwhelming by any means and I chalked it off to an inevitably moist environment from being right next to THE OCEAN.

The main pool that is right out from the lobby is more for looks than anything, and though gorgeous, it is shaded by mid-afternoon, and subsequently, no one really hangs out there. If you do want to lay out at the main pool, I would encourage people to go throw a towel or an article of clothing on a chair before 8 a.m., or there are always plenty of chairs on the beach, if you prefer that. There were a few days I even went down at 8 and all the chairs by the pool were already taken. Also, if you're a guzzler, like myself, it is a good idea to order a couple drinks at a time. One of my only complaints about the RIU is that the cups at this particular RIU are VERY small, much smaller than the cups they give you at the other three RIU's.

Each RIU in Cancun is different and within walking distance from the RIU Palace Las Americas. I would encourage people to go visit each RIU, as they are free with your all-inclusive wrist band and each are different in their own way.

Overall a great trip, and a great stay at the RIU Palace Las Americas. Will definitely be staying here again!

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank ML W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,975 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,044)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
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English first
Burnley, United Kingdom
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed February 13, 2013

This was our 4th visit to the Palace. The hotel is not as good as it used to be. The rooms have not been updated for some time and are now looking a bit tired.

There are a lot more families staying and the hotel does not really cater for kids, so we spent evenings with kids running about the outside tables

The food is still very good and the restraunts very ice. The staff are very attentitive and nothing is too much trouble.

Although this is still agood hotel to stay, it is nothing to what it used to be

Room Tip: Almost all of the rooms have a seaview with a balcony. If you choose a higher floor it is quieter, b...
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  • Stayed May 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Tom G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 13, 2013

In short, this was a fantastic vacation destination and place to stay. It was perfect. The rooms were clean,food was fantastic and a great atmosphere. We were allowed to check in early and they gave us a free upgrade to a room with a view.

I simply can not say anything negative about this resort. The serving staff went out of their way to get us food that was not even on the menu or at the buffet. Every staff member we dealt with was courteous and helpful.

We have travelled extensively and this is the firts time in a number of years that we have stayed at an all exclusive. This resort is now the benchmark for further all inclusive vacations.

We fully recommend this resort.

Room Tip: Balcony is a nice option but not necessary.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mark7426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed February 9, 2013

This was a wonderful vacation due to the other couples staying at this resort as well the resort itself. You can go to the other Riu, but not vice versa. Much of our time was spent at the swim up pool bar. The bartenders are amazing (ask for the higher end alcohol-it is kept on the bottom shelf where you cant see it). The location is great and makes it very easy to walk to certain other places. If you go to Cancun, you have to party- the party passes are a great way to see many of the clubs in one night. I do not recommend being alone at any point outside the resort and be careful getting back to the resort after drinking at the clubs. The food at the resort is very good and there is a lot to choose from. Every other night they had local shops set up in the outside lobby so you didnt really have to leave to get gifts (feel free to haggle).

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank GermanPiggy42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murrells Inlet, South Carolina
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed February 9, 2013

Our 8th visit to the Cancun area. So happy we chose Rui Palace for our 9 day stay in Jan. A wonderful experience. First impressions are very important & we certainly were impressed with the elegantly furnished lobby. Room accommodations very satisfactory with beautiful views of the ocean. Entire resort is immaculately clean. Delighted with the selection of restaurants & variety of food.....something to please every palate. Fun nightly entertainment, & exceptionally excellent service from EVERYONE on staff. Although this resort is an all inclusive w/gratuities included, we cannot imagine not tipping extra for the very hard working staff who go above & beyond to make guests feel special & comfortable. We were stunned to observe vacationers who ate & drank as if it were their last day on earth & failed to leave even a small gratuity to show appreciation for the wonderful service they received. We will be re-visiting Rui Palace again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank KarenB60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senoia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 7, 2013

We arrived on Friday February 1. While we were checking in, we were offer a wonderful pinapple juice cocktail. The staff is very helpful and friendly. Great view from our room. Jr. suite with a ocean view and balcony. I could not have asked for anything more.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Melissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senoia, GA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 7, 2013

We stayed here from February 1, 2013 to February 6, 2013 and had an amazing vacation. In the future, we will not stay any where else when visiting Cancun :~) I can not say enough about how attentive the entire staff is: never had an empty cocktail glass or had a dirty dish linger on the table in front of me. This location is aptly named - it really has the atmosphere of a Palace and made us feel like we were royalty. It is the perfect place to celebrate an event. February 2nd was my husbands birthday; when we went back to the room after dinner it was decorated with balloons, a card, and a cake "sculpture" of rolled up towels. Very cute!!

I definitely recommend the spa services - we had a great couples massage. Also, the photo shoot on the beach was a lot of fun. Well worth the money and time to commemorate the trip. (Thanks Sandra)

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Melissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Las Americas

Property: Hotel Riu Palace Las Americas
Address: Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Cancun
#16 Spa Hotel in Cancun
#18 Top resorts Hotel in Cancun
#19 On the Beach Hotel in Cancun
#19 Luxury Hotel in Cancun
#20 Family Hotel in Cancun
#28 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Las Americas 4*
Number of rooms: 372
Official Description (provided by the hotel):
* Located in "Corazone", Cancun???S resort area * On the beachfront * Complimentary sun loungers on the hotel???S private beach * 8-storey building * 100 m/325 ft. To Hotel Riu Cancun * 120 m/390 ft. From a shopping centre * 10 km/6.2 Miles from downtown Cancun * 20 km/12.5 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 
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Also Known As:
Riu Palace Cancun
Cancun Riu Palace
Riu Las Americas Cancun
Hotel Riu Palace Las Americas Cancun
Riu Palace Las Americas Hotel
Las Americas Cancun

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