My family stayed at the RIU from February 1st-8th. We booked through Apple Vacations and flew direct on Frontier airlines (great airline), from St. Louis, Missouri, to Cancun. We have been to Cancun several times and thought that our last stay at the Gran Melia, (which has since been renamed Paradisus), was top notch. This RIU not only surpassed those accommodations, but all of our expectations.
The food was great, with so many options on the buffet to choose from. The 24 hours room service is a great feature too, and is quick. We ate at the steakhouse twice and had great lobster. The steak was good, but definitely not the grade of steak we are used to in the Midwest. We also ate at the Italian restaurant, which was good, but not tremendous. I heard from others that the Japanese restaurant was great, but we never made it there. I would recommend making reservations for the restaurants at least two or three days in advance, or even when you first arrive there.
The staff was great and do a great job of serving their guests. Most of them understand at least a little English, so if you don't speak any Spanish, it won't be a big deal.
The rooms were nice and they keep them clean. The refrigerators are stocked everyday when they clean the room. If you can write in Spanish, you can put a note in your refrigerator and request other beverages to be stocked in there.
I have seen where a lot of people complained about a musty smell. I noticed a faint musty smell in the hallway of the fourth floor, but it was not overwhelming by any means and I chalked it off to an inevitably moist environment from being right next to THE OCEAN.
The main pool that is right out from the lobby is more for looks than anything, and though gorgeous, it is shaded by mid-afternoon, and subsequently, no one really hangs out there. If you do want to lay out at the main pool, I would encourage people to go throw a towel or an article of clothing on a chair before 8 a.m., or there are always plenty of chairs on the beach, if you prefer that. There were a few days I even went down at 8 and all the chairs by the pool were already taken. Also, if you're a guzzler, like myself, it is a good idea to order a couple drinks at a time. One of my only complaints about the RIU is that the cups at this particular RIU are VERY small, much smaller than the cups they give you at the other three RIU's.
Each RIU in Cancun is different and within walking distance from the RIU Palace Las Americas. I would encourage people to go visit each RIU, as they are free with your all-inclusive wrist band and each are different in their own way.
Overall a great trip, and a great stay at the RIU Palace Las Americas. Will definitely be staying here again!
- Official Description (provided by the hotel):
- * Located in "Corazone", Cancun resort area * On the beachfront * Complimentary sun loungers on the hotels private beach * 8-storey building * 100 m/325 ft. To Hotel Riu Cancun * 120 m/390 ft. From a shopping centre * 10 km/6.2 Miles from downtown Cancun * 20 km/12.5 Miles from the airport * Credit cards accepted: MasterCard, Visa ... more less
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- Also Known As:
- Riu Palace Cancun
- Cancun Riu Palace
- Riu Las Americas Cancun
- Hotel Riu Palace Las Americas Cancun
- Riu Palace Las Americas Hotel
- Las Americas Cancun