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“Great staff, relaxed & enjoyable stay”

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Hotel Riu Palace Las Americas
Ranked #17 of 175 Hotels in Cancun
Certificate of Excellence
De Pere, Wisconsin
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great staff, relaxed & enjoyable stay”
Reviewed March 8, 2012

Loved our view of the main pool & ocean.. staff is very attentive & will remember your name, your drink... they sent a birthday card to our room for my daughter & even had our table decorated for her at dinner, along with a cake & candles to follow! Unbelievable- I didn't even request any of it, this is just how interested they are in pleasing each & every guest.
We did not experience an over-heated room as others have mentioned. In fact, we needed ad additional blanket for sleeping in the room.
The fitness room is adequate & cool... never too busy; sauna & hot/cold tubs are conveniently located across the hall.
Some things that could use improvement are: in the indoor buffet, they will try to seat you at nearly adjoining tables with other guests even if the restaurant is nearly empty... this I didn't understand or feel comfortable with, but if you simply insist on being seated at a specific table, they will oblige. The food & service at the reserved restaurants are fair. If you are looking for a five-star dining experience, it is not here but most of it is acceptable.
***Also, as a note to other travelers, please keep in mind that the hotel room hallways are "quiet areas", especially in the middle of the night. We had a couple situations where fellow guests apparently were unaware of this consideration between 1a-6a. This, of course, is not the hotel's fault...

  • Stayed March 2012, traveled with family
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Helpful?
4 Thank kalaext
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Providence, Rhode Island
Level Contributor
1 review
Reviewed March 8, 2012

My wife and I stayed here 3/2-3/6. This is a great place with excellent service and they really go out of the way to make you enjoy yourself. I read a lot of the reviews and some of the negatives people brought up I could not understand. There is a musty odor for sure but you get used to it really quick and it had no impact on us at all. Also, I found the beds to be rather comfortable. I slept great the whole time. We were on the 6th floor with an oceanfront view which was amazing. The only reason I would not give it 5 stars is the food. While not bad, it could be much better for what you are paying for. The breakfast buffet was awesome, but lunch and dinner were so-so. We ate at the Brazilian, Mexican and Japanese restaurants and the only one that I liked was the Japanese. I heard Krystal was good but we could not get a reservation there. Loved the beach and pool areas. The quiet infinity pool is really nice as no one really uses it so you feel like you have the whole place to yourself. The activity pool is interesting and you can either watch or get involved in the events as there is no pressure either way. And the drinks and service is as I said really excellent. Also, the inside bar, off the lobby near check in makes the best drinks so it is a fun spot to hang out at. They do a great job. Unfortunately we really only had 1 and 1/2 days of good weather which was very disappointing. We arrived on Friday which was nice and saturday was beautiful but Sunday and Monday were really bad days. I would say to tip here and there. It won't hurt if you do not but they will treat you even better if you do. I was literally finishing my beer while someone was handing me another. We even used the gym there a couple of times and it is small but not bad. Overall it was great. The weather kind of left us wanting more so we will definitely go back.

Room Tip: Definitely upgrade to full Oceanview Junior Suite and ask for a King Size bed when you book and chec...
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  • Stayed March 2012, traveled as a couple
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Helpful?
Thank Matt472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 7, 2012

Can't find any fault with this hotel, best buffett ever. The only minor negative is that the in late afternoon the sun is blocked by the building (same with RIU Cancun next door) but likely you have had enough sun by that time anyway.
Local bus at the door, short walk to other resturants and clubs like Coco Bongo.

  • Stayed December 2011, traveled as a couple
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Helpful?
2 Thank tm4156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 7, 2012

Nice Hotel; what you would expect from a Riu Palace. Staff--top notch! Dammian Hernandez at reception, treated us like his family. Buffet seemed to be the #1 choice for us especially with me being vegetarian. Rooms and grounds were both nice and clean. My only complaint is the beach is too small once the occupancy rate ramps-up and the same goes for the pool with the swim-up bar. You better camp out if you want to get your lounger for the day. My wife got up at the crack of dawn to save a couple of lounger for us and most were already taken.

Room Tip: Rooms in the east tower get afternoon sun.
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  • Stayed March 2012, traveled as a couple
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Helpful?
2 Thank Chumster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Milwaukee, Wisconsin
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 5, 2012

My wife, myself and another couple just returned from 10 days at this property. First let me say that last year we stayed at the Riu Palace Pacifico in Puerto Vallarta and I'm afraid we were spoiled as the Palace Pacifico is the nicest property in our 8 visits to Mexico. The Las Americas is a older resort and appears to be be in need of some repair. I must say that our room and all the staff were excellent. The food in the specialty restrurants did not meet our expectations. In fact the daily buffett was much better. We have been through Cancun several times on our way to Playa Del Carmen but have never stayed in Cancun proper. We did find Cancun a very fun place with many nice places to eat, shop and site see. All in all we love the Riu Resorts and will return to them. Unfortunately we will not return to Palace Las Americas.

Room Tip: Ask for a ocean view room 3rd floor or above.
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  • Stayed February 2012, traveled as a couple
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Helpful?
3 Thank Glenn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upstate NY
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 5, 2012

My wife and I just returned from a week at the Riu Palace Las Americas in Cancun. Our observations follow.

Positives:

The place is beautiful beyond words! The internet pictures don’t do it justice! The rooms are spotless and you can look in any direction and see someone cleaning or picking up.

The staff is extremely friendly and helpful. On the beach or sitting in one of the lounge chairs above the beach, the staff are constantly refilling your drinks with whatever you want. You won’t be without a drink for more than a few short minutes.

The buffet food is unbelievable! The variety and quality is superior. They have a salad station, several dessert stations, a fruit station, a hot food station with a dozen or so choices, home made “exotic” fruit juices in the morning as well as the regular choices.

The tables are set with linen and cloth napkins. The attention to detail in décor and furnishings is unbelievable

The wait staff will have your plate out of your way within moments after you finish your meal.

The grand lobby where you register is out of this world beautiful and elegant. It is also very large. It has free internet connection (bring your smart phone or computer).

The indoor bars (2) are beautiful beyond words. The service is fast. The wait staff are also attentive and will remember your drinks. The bars have name brand liquor.

The shows (one each night at 9:45) are great. Unfortunately, we missed a couple.

The infinity pool outside the main entrance is unbelievably gorgeous! We used it every day. There is another pool a hundred feet away (with its own in the water bar) but it’s more for the younger/party set and is louder than we enjoy (we just retired). .

The beach is beautiful and the water is warm (80 degrees). I would not consider it a small beach as some have reported.

In spite of reading on the web of complaints where some of the beach areas are blocked out by the sun in the late afternoon – true. SO MOVE SOMEWHERE ELSE ON THE BEACH WITH SUN!!!!!!!! There are many choices.

The rooms are beautiful and spotless. Unlike the postings on the web, our room did not smell musty. In fact the hallways, elevator area, and room (if anything) had a floral odor.
We slept great every night.

The hotel is right on the bus line. For $1 US you can go the entire route in either direction to get to malls (La Isla is the best), stores restaurants, or whatever.

One evening we went on the Pirate ship dinner cruise. We also did a day trip on the VIP Catamaran to Isle de Mejures which included snorkeling, a super lunch, swimming, and time to shop on the island. Both were absolutely fabulous. Reservations (and payment) can be made near where they give out beach towels.

Negatives:

Naturally the mixed drinks are watered down. We were surprised that the juices, sauces, and even the ketchup seemed to be as well. If you want a true drink, drink the beer or order a specific drink and alcohol that doesn’t include a sweetened flavor (like a Beefeater gin & tonic, or Jim Beam and ginger ale, or a Jim Beam Manhattan, etc.)

The bar in the room didn’t include any mixtures (that we like) that would go with the alcohol included. The room bar includes rum, tequila, vodka, and [rot gut] brandy. The sodas in the refrigerator are ginger ale, coke, Sprite, and lots of water. We inquired at the desk but the alcohol cannot be exchanged with anything else. On the plus side, the alcohol is refilled every two days, the refrigerator is stocked each day, and you can always bring drinks up from the bar.

The specialty restaurants are a waste of time. We ate at the Brazilian, the French, and the American Steak house. In all cases, the food available in the regular buffet was far superior with many more choices. The night we were eating ½ inch thick, tasteless beef in the steak house, beef Wellington was one of the items cut to order in the buffet restaurant.

The wine is terrible. The only wines available are a red, a white and a rose. All are terrible if you are into good wine. The champagne (Spanish) is OK.

The coffee is terrible. It is served with available hot milk.

If you have a room on the 1st or 3rd floor (our floor) you have great views of everything from your balcony only if you stand up. While sitting, a large concrete railing with pillars underneath blocks the water view right at the horizon.

While lots of bottled cool water is provided in the room, the water from the tap is not potable.

Suggestions:

Bring your beach towel up to your room after you finish for the day rather than turn it in. Get up the next morning at 6:00 and reserve a beach chair by putting your towels on them. There are always chairs available later in the day, but the prime spots are gone by 6:30 a.m.

Bring American money. They have calculators at all shops and will be fair in the exchange. When you are given change, ask for it in US dollars.

Final Words

We have been on several international trips but this is so far, one of the best and most relaxing. We would return in a nanosecond.

Room Tip: Avoid the 1st and 3rd floors. A large concrete railing blocks your view unless you are standing up.
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank jimmacc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
notts
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 5, 2012

Myself and my friends arrived here at the Riu on February 16th for a weeks stay and we have to say from the moment we arrived the service was second to none. Upon check in at reception we were told we had been upgraded to a full sea view suite from our standard suite and having drifted over to the bar for a quick drink before going to our room we were pleased to find all the drinks were imported top shelf spirits, with a good selection of each. Having moved to our room we were pleased to find them spacious and very clean, also our bags had beaten us there and left for us to unpack. The view from the room was fantastic taking in the pool and the sea beyond, the room was also nicely stocked in the mini bar with optics on the wall. The dining in the hotel was very good with a selection of al la carte restaurants and a general buffet, do have to say though that generally we found more food to our liking in the buffet than the other restaurants, although we did really enjoy the Mexican restaurant. Very nice at breakfast and lunch to be able to sit in the outside area, (which changes to the steak restaurant in the evenings) and have your meal. Regarding the pools, both are on the small side compared to other hotels we have been to and the beach area is also quite small with parts of it losing the sun quite early due to it disappearing behind the hotel.
Having said all that the staff were marvellous the cleaners worked tirelessly the waiters buzzed round like bees and basically anything that could be done for you to enjoy your stay was taken in their stride, a special thank you though to Amlikar, (hope we got that right) for your continuous and exceptional service on the beach .
Well done all the Riu staff for an excellent holiday, see you again.

Room Tip: Sea views worth the extra, with the doors open you can hear the sea lapping away at the shore all ni...
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  • Stayed February 2012, traveled with friends
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Helpful?
3 Thank Goldenofnottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Las Americas

Property: Hotel Riu Palace Las Americas
Address: Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Cancun
#16 Spa Hotel in Cancun
#16 Top resorts Hotel in Cancun
#17 Luxury Hotel in Cancun
#17 On the Beach Hotel in Cancun
#20 Family Hotel in Cancun
#28 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Las Americas 4*
Number of rooms: 372
Official Description (provided by the hotel):
* Located in "Corazone", Cancun resort area * On the beachfront * Complimentary sun loungers on the hotels private beach * 8-storey building * 100 m/325 ft. To Hotel Riu Cancun * 120 m/390 ft. From a shopping centre * 10 km/6.2 Miles from downtown Cancun * 20 km/12.5 Miles from the airport * Credit cards accepted: MasterCard, Visa ... more   less 
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Also Known As:
Riu Palace Cancun
Cancun Riu Palace
Riu Las Americas Cancun
Hotel Riu Palace Las Americas Cancun
Riu Palace Las Americas Hotel
Las Americas Cancun

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