Loved our view of the main pool & ocean.. staff is very attentive & will remember your name, your drink... they sent a birthday card to our room for my daughter & even had our table decorated for her at dinner, along with a cake & candles to follow! Unbelievable- I didn't even request any of it, this is just how interested they are in pleasing each & every guest.
We did not experience an over-heated room as others have mentioned. In fact, we needed ad additional blanket for sleeping in the room.
The fitness room is adequate & cool... never too busy; sauna & hot/cold tubs are conveniently located across the hall.
Some things that could use improvement are: in the indoor buffet, they will try to seat you at nearly adjoining tables with other guests even if the restaurant is nearly empty... this I didn't understand or feel comfortable with, but if you simply insist on being seated at a specific table, they will oblige. The food & service at the reserved restaurants are fair. If you are looking for a five-star dining experience, it is not here but most of it is acceptable.
***Also, as a note to other travelers, please keep in mind that the hotel room hallways are "quiet areas", especially in the middle of the night. We had a couple situations where fellow guests apparently were unaware of this consideration between 1a-6a. This, of course, is not the hotel's fault...
- Official Description (provided by the hotel):
- * Located in "Corazone", Cancun resort area * On the beachfront * Complimentary sun loungers on the hotels private beach * 8-storey building * 100 m/325 ft. To Hotel Riu Cancun * 120 m/390 ft. From a shopping centre * 10 km/6.2 Miles from downtown Cancun * 20 km/12.5 Miles from the airport * Credit cards accepted: MasterCard, Visa ... more less
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- Also Known As:
- Riu Palace Cancun
- Cancun Riu Palace
- Riu Las Americas Cancun
- Hotel Riu Palace Las Americas Cancun
- Riu Palace Las Americas Hotel
- Las Americas Cancun