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“My home away from home”
Review of Hotel Riu Cancun

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Hotel Riu Cancun
Ranked #32 of 181 Hotels in Cancun
Certificate of Excellence
Plano, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“My home away from home”
Reviewed June 28, 2014 via mobile

Absolute love this hotel. We visit it every 6 months. Fantastic friendly staff. Great food. Fun pool activities. We are looking forward to our next trip after the hotel renovations. Excited to see was is changed.

Stayed November 2013, traveled as a couple
Helpful?
8 Thank 215sheilaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9,790 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,342)
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English first
Newcastle-under-lyme
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 26, 2014

Wow what an amazing holiday.everything I imagined and more.food-amazing. Setting-amazing.beach-amazing.beautiful white sand and blue ocean 12 steps down from the hotel grounds.swimming pools lovely big shout to kelly, ste and lacey who we met and had great fun with jet skiing on the sea swimming with dolphins and kayaking brilliant definately on our 'to do' list to return.first time to a hotel with optics and mini bar in our rooms.dont hesitate to book this dream place x

Stayed July 2013, traveled as a couple
Helpful?
12 Thank mrsbaggo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
80 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed June 8, 2014

First time visiting the area and we booked the Riu through a travel agent who highly recommended the property. We were not disappointed! Four of us had two adjoining rooms that came well stocked with bottled water, sodas, and alcohol, all of which was replenished every other day during our stay. We ate most of our meals on the property and because the dinning room had a different theme of food every evening we did not get tired of eating there. We took turns eating in the outdoor areas and dining room for lunch and the variety was great. All of the bars were wonderful and there was always someone coming around the beach offering drinks. My girls loved the disco at night and all of the activities during the day at the pool, and I just enjoyed relaxing.

Room Tip: We were on the 12th floor which had great views but a bummer waiting on the elevators in the evening...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
22 Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 5, 2014

Amazing hotel, staff were amazing and very friendly always wanting to help! Variety of different types of food.

Rooms were dated however they have all been done up this year and look amazing!
Entertainment staff were very friendly entertaining everyone at the pool all day then the same in the night doing different shows. They also sell all the nightclub tickets and take you the busiest nightclubs when the final show is finished.

Recommend this hotel to anyone whether you are a couple, young, old or families its a mixed hotel different pools to suit different people.

Hotel is most central for people travelling to Cancun for their first time, walking distance from all nightclubs such as coco bongos and all the shops, also their is a shopping mall facing the hotel.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
18 Thank Georgia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
calgary,canada
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 4, 2014

Great downtown location across the street from some good shopping and easy walk to the night clubs,but caution if you walk back at night,a cab would be a better choice,the beach is okay but nothing spectacular,unless you take a long walk on the beach where you will find some better beach area,the 40 plus crowd may find this resort a little too much party mode,but that's your call if that's what your after,food was good and the front desk staff very helpful,rooms are clean and comfortable,pretty good value for your travel dollar

Room Tip: ocean view if you can
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  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank jack123156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 1, 2014 via mobile

Actually came here in June 2011 with 3 of my friends. We had 2 rooms both with double beds each. Room cleaned from top to bottom every day, not one speck of dust in sight. Fully air conditioned which was imperative as it was baking hot some days. Fridge always fully stocked with water and beer. Bathroom always stocked with toilet roll, towels, shampoo etc.

Staff attentive, friendly and willing to help.

Made very good friends with some of the reps ans still speak to them now.

Stayed here for 2 weeks, everything all inclusive, all kinds of drinks, entertainment every night, stunning beaches, fantastic food, great staff.

Couldn't find one thing wrong with this place. I know I'll be back again in the future.

Stayed June 2014, traveled with friends
Helpful?
13 Thank Gareth h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Massachusetts
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 31, 2014

Had a great time but not as good as most all inclusives. Hotel did not feel like you were in the trpoics. It was a high rise and rooms were small. Too many Children for me also. Food was average. Drinks were good and bars were ok. Overall had no real problems with this RIU but I would try other venues in cancun if I were to go back

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank goblue0811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Cancun

Property: Hotel Riu Cancun
Address: Blvd. Kukulcan | Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Cancun
#25 Spa Hotel in Cancun
#28 Top resorts Hotel in Cancun
#30 On the Beach Hotel in Cancun
#39 Family Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
Official Description (provided by the hotel):
Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Visa ... more   less 
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun

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