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“Very Good, Room For Improvement...”
Review of Hotel Riu Cancun

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Hotel Riu Cancun
Ranked #32 of 175 Hotels in Cancun
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Very Good, Room For Improvement...”
Reviewed May 27, 2014

Me and my boyfriend went to the Riu Cancun this year in January, we had a fantastic week and nothing spoiled the holiday even the small things that other people may list that did ruin their week. The hotel its self is lovely, a bit out dated but lovely. The lobby area is lovely a wide space and enough room for sitting.

The pool area: The pool area was ok, could be better. There are two pools as far as i noticed they are side by side one has a bar in and in the other it was just plain, however it was an infinity pool. The area around the pool in my eyes is not big enough for the amount the hotel holds.The main problem being that when it got to about 3pm the hotel shadowed the pool area which meant all sunbeds were crammed to one side near the balcony.

The Beach: Lovely beaches, not much of of a beach but it was just enough. White sand and luke warm sea.

The Staff: very friendly happy to help especially in the dinning area's. Enterainment staff was ok, we had one lady who was excellent but i didn't catch her name, the rest was mainly men and of course was only interested in the young ladies who was there single and didn't bother with most people. Checking in was quick we arrived on a night time so all we wanted to do was grab dinner and go to bed. Bags was brought up to our room within 15 minutes.

Food: I can't pass a fair comment on the food as i am a picky eater and wont complain about small things that others do.

The hotel location is fantastic, there is alot of shops and bars just a 2 minute walk away from the hotel, you are bothered by market shop keepers to come in and buy their things but they are polite enough when you say no.

The rooms: Lovely big bed in the double room we had yes it was 2 medium beds pushed together but we never noticed. You have an actual key to get into your room not a key card, this is something that needs improving on but it is just because it is a bit outdated. Lovely bathrooms, massive mirror plenty of space for 2. Bottles of alcohol in the room a mini bar which was free which was fantastic, pepsi,sprite,beer and water all stored in a mini fridge for no extra charge and refilled daily. Lovely view of the pool and beach from our room.

Amazing Holiday.

Room Tip: Higher floors have a better view, but the lifts do take a while to get from floor to floor.
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  • Stayed January 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Beckie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (1,354)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
Birmingham, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 24, 2014 via mobile

I visited this hotel in 2010. It has a great location, perfect part if the beach and a 5 minute walk from all of the shops and clubs. The bus ran right outside that would take you anywhere you liked. The staff were very good and there was always entertainment. ,y favourite restaurant was the Japanese cuisine. Would definitely recommend.

Stayed June 2013, traveled with family
Helpful?
7 Thank Rebecca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeville, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 21, 2014

We had a great stay!!!!the staff was excellent and helpful at all time :)food and drinks were great... can wait to go back loved Cancun too..tons to do and always felt safe...use the public busing, its cheap only 1 each way

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Jennifer6374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C.I. Bronx, NY
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 20, 2014

As soon as I arrived at the resort, Joe "aka Jose" from Aeromexico tours, who was stationed in the Lobby greeted me at the car door. He gave me all of the information about the resort. He made sure I had a smooth check-in and gave my friends and I all of the information we needed when we needed it. The food is excellent. The beach was nice, a bit rocky at low tide. The staff was attentive. I never went hungry or thirsty. The only thing was they were building an extension next door and the construction went day and night. They only stopped on Sunday. Also they need to get Havana Club Rum. I hope to come back to this establishment.

Room Tip: Stay on water side, less noise.
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  • Stayed May 2014, traveled with friends
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Helpful?
5 Thank FredRci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rutland, Vermont
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 19, 2014

We have been here twice and would like to say we cant beleive some of the negative reviews.
The food , the staff , the location is totally very very good.We traveled as a couple with teens and twenty yr old kids and with our 60 yr old inlaws and everyone had a great time. We love our food and drink.....and we have no complaints.

Room Tip: We like staying in the annex which is closer to pool
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  • Stayed June 2013, traveled with family
    • Value
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    • Service
Helpful?
2 Thank glennskimoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prince George, British Columbia, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 14, 2014

Great hotel! Well kept. Friendly staff! Soooo much food to choose from! The buffet was huge! We got a free room upgrade and loved the room! Made great use of the liquor dispensers! Would definitely go back and I highly recommend this place. Unless you're a picky, snobby, stuck up person who doesn't appreciate anything (you know who you are...you wrote the long, drawn out bad reviews for this place)! We loved it and can't wait to see everyone again!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Alicia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Il
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 14, 2014

We stayed here on spring break, after having a bad expierience at another hotel. very clean, great food (especally compared to others) and a short walk to everywhere you would want to be. this was my third stay in cancun, and my favorite hotel of all. i dont know that ill ever be backl to mexico, but if i am, i will stay here.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lauren216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Cancun

Property: Hotel Riu Cancun
Address: Blvd. Kukulcan | Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Cancun
#25 Spa Hotel in Cancun
#28 Top resorts Hotel in Cancun
#30 On the Beach Hotel in Cancun
#39 Family Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
Official Description (provided by the hotel):
Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Visa ... more   less 
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun

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