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“A great vacation”
Review of Hotel Riu Cancun

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Hotel Riu Cancun
Ranked #32 of 175 Hotels in Cancun
Certificate of Excellence
Vancouver, Canada
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“A great vacation”
Reviewed August 27, 2013

We spent the second last week of August in Riu Cancun. Since I benefited a lot from reading reviews from others, I thought I should contribute my experience as well. However, I will not repeat points written by others that I agree (especially on activities, night clubs, swimming pools, and room services).

First, the bedroom is indeed dated. However, it is not bad – very clean, good ocean view, and the air conditioning is working really well. I do not see any reason to complain. However, checking your room right after you check-in is a good idea. There might be a few rooms that might not meet your expectation (e.g., may be the previous occupants dirty the place so much that it became difficult to clean it well – this is common for any hotel you stay in).

Second, some workers here might not speak or understand English well. Just be patient, try to explain in different ways (e.g., using hand gestures). As soon as they know what you want, they are very good in delivering your needs.

Third, the juices at breakfast are very good. Since they do not serve all those juices during lunch and dinner, if you like juices drink them during breakfast. My favorite is papaya juice.

Fourth, there are several places you can have dinner. For the buffet one, some of the food is good; but some others are not as good. It is better to try out before you put a lot onto your plate. However, the buffet room is very hot. May be this is the heat generated from the cooking area – they cook the food in front of you. If you like to stay cooler, eat at the tables far away from the cooking area. There are three specialty restaurants. But, you cannot reserve more than two days in advance. To make a reservation, you need to visit the reservation desk in the lobby between 8 am and 4 pm. If you really want a particular restaurant, it is worthwhile to go there 8 am in the morning to ensure that you get the choice you want. As to their quality, if you like good Japanese food, the Japanese restaurant is NOT for you – the food is Japanese, but the taste is not. Everything there is poorly done w.r.t. Japanese food standard, in my opinion. The Brazilian restaurant food is better (may be Brazilian food is new to us), but the meats are too dry (and hard) to our taste. The best part of the Brazilian restaurant is the air conditioning – it is the coolest restaurant in the hotel. Finally, the steak house is an outdoor restaurant but with good breeze of wind that does not make you feel hot. The food is the best of the three specialty restaurants. The only problem is there can be a lot of mosquitos – especially after a thunderstorm. The menu for the specialty restaurants are the same every day, but the buffer dinner changes from day to day. For the above reasons, unlike most other reviews, we prefer the buffer restaurant over the three specialty ones.

Fifth, if you want to drink red or white wines during dinner, you might want to consider bringing your own. You are allowed to bring into Mexico 3L of wines – this is 4 bottles of 750ml wines. We brought our own into the restaurants. They open the bottle for you and serve you properly. You just need to remember to tip them a few US dollars. On the other hand, cocktails and beer are good. If you want to make sure that you get enough alcohol in your cocktail drink, tip the waiter or waitress US$1 - $2, and ask for double the shots.

Finally, there are nightly shows (e.g., the Michael Jackson show). We went to three of them. They are rather disappointing. The shows are not great, but since we are on vacation, the atmosphere was good. The disappointment was the unnecessary noise. There are two bars at the two opposite ends of the show room. People will stand there, drink, and talk very loudly. I do not understand why anyone would want to fight with the loud music in the show and talk even louder? There are so many bars in the hotel. If you are not interested in the show, why not go to the other bars and talk there?

Room Tip: Rooms on higher floors and as far away from the elevator as possible.
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  • Stayed August 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CarsonWoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Preston, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 27, 2013

Stayed at this Hotel in May 2013
what can i say, we have stayed at this hotel 3 times in the last 5 years
the view from our room on the 11th floor was absolutely breathtaking,ok the rooms could do with updating as others have commented, but that will be sorted next year with renovations,but the price will only shoot up

the hotel is visually stunning from the external and the internal is very good, the reception area is lovely also,
throughout our 2 week stay the staff were there usual excellent self and couldnt do enough for us
there is an excellent choice of food, the people that complain about food being repetitive,really are you joking!!!! or do you just want something to moan about!!!!
you could eat in the main buffet restaurant for a month and still not eat the same thing twice,you have to book for the speciality restaurants, dependent on the person at the desk you may have to wait 2 days for each booking,but we got ours straight away, and all are excellent
the only complaint is the restaurant adjacent the main infinity pool,there are a large no' of birds that sit inside on the lights etc and swoop down if you leave your plate unattended, this will surely have to be sorted once the renovations have been done
the entertainment staff work tirelessly, keeping people entertained all day around the pool and at night in the hotel,ok the night entertainment is not the best,but is passable for a few laughs and if you want to see a top show,go and pay for it, just remember this is included
you have a mini bar in your rooms filled with beer and soft drinks and 4 optics with Whisky,Tequila,Rum,Gin, which is replaced every 2 days, if you tip the person who replaces it, he will fill your fridge and optics with whatever you want and fill your fridge every day for you
the entertainment staff take you to various clubs each night after there show, a must see is COCO BONGOS but get the VIP ticket, trust me its well worth it,you get your own area and own bottles of spirits etc, otherwise you are in a free for all and the club is huge iand very busy
another must do trip is Captain Hook that goes from the harbour, been on the 3 times, dont be fooled its not a booze cruise as such, you go out at night on 2 big galleons and have a battle out at sea,you get a meal on board of either steak or steak/lobster and if you tip the guy bringing your drinks, TRUST ME YOU WONT WALK OFF THE BOAT SOBER
for the price we paid, £1400 each all inclusive for 2 weeks, cant fault it, this will be nearer £2000 each once the renovations have been done

Room Tip: All rooms have a sea view,better views form 8th floor upwards
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FunkyMojo2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed August 26, 2013

I stayed at the hotel from 14th August– 22nd August 2013, all inclusive and booked with Thomson; I travelled with 8 others aged 26-53.

This hotel would be great for a couple who just want a relaxing time, however was a little boring for a large group – unless all you want to do is get drunk at the swim up bar then its great.

We were told by the Thomson rep to not walk around late at night as the police are corrupt and will extort money from you for any reason they can think of.

Hotel
My only bad thing to say about this hotel is how slippy it was. Our first two days it rained (not the hotels fault, obviously) however it made every where VERY slippy, my sister slipped and scrapped her elbow and in 2 days we saw 7 people slip over 2 of which were bleeding, 1 of which required a hospital visit for a nasty head wound.

Firstly I must mention the staff, there was not one member of staff that was grumpy or didn’t smile or didn’t say hello, best staff at any hotel I’ve ever been to.

Now to the good stuff…When we arrived at the hotel we had to sit in two lines like a school assembly to do a mass check in.
They provide a drink whilst this is done; they explain each room will be given an envelope and what should be in the envelope. Then you have to fill in some things before getting your wrist band.

The room was clean, tidy and spacious, bathroom was quite big and clean. Maid service was daily between 8am-3pm.

We were on the 4th floor and read reviews warning it was noisy however it was no nosier than any other hotel we’ve been too.

The air conditioning was excellent and the balcony doors had proper locks from the inside

Food & Drink
The food was nice, always a big joint of meat being cut by a chef, seafood every day, chips, soup, bread, pasta, pizza, big salad selection. Food was never hot, just warm, but never is abroad.

Drinks were excellent, Pepsi was on tap and served in bottle during dinner, amaretto, Malibu, martini and vodka all tasted like the real thing.

Snacks during day consisted of help yourself to boxed up salads, sandwiches, burgers and hot dogs in the sports bar, which you were allowed to take to your room, if you wanted to.

Pool

There are 4 pools including the swim up bar, this however got crowded and loud early and at one point drinks were stopped being served as a hen party & stag doo were getting out of hand.

Quiet pool was quiet, not too deep and always clean. The ocean was warmer though.

There were always plenty of sun beds.

Entertainment

Daily activities were the usual stuff. However we were never asked to join in, there was a board up stating times and places of activities and if you wanted to join in you went to where they were taking place.

Evening entertainment that I saw was Elvis impersonator and a magic show. Usual hotel entertainment.

Beach

Beach is practically attached to the hotel. The ocean was amazing, always warm and clearer than anything I’ve ever seen, a few hidden rocks but nothing major.

Again there were always sun beds available.


Outside of the Hotel

Please see my review on Coco Bongos (a must see) and the Dolphin Experience (amazing).

The shopping mall across the street was ok, although prices weren’t much different to UK.

***Ladies please note if your taking hair dryers they aren't very powerful over there as they only have 110v plug sockets**** I have curly hair so this was a problem for me as needed to use my own and it took over an hour to dry my hair!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank PrincessMisery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glasgow
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 25, 2013

Riu Cancun is a brilliant hotel to stay at. The staff at this hotel are brilliant with drinks being continually refilled without question. When i sat at the bar watching the entertainment (mediocre) the waiter was refilling my beer everytime i turned round to pick up my drink.
The food at the hotel is off good standard. This hotel has 3 speciality restaurants aswell as the buffet dinners which has a different theme every night. The brazilian in my opinion was poor, the steak house was ok and the japanese was very good.
Previous to my holiday i read reports of the rooms being damp but we did not encounter this problem on the 12th floor. The beds are comfy and the shower pressure is good.
The strip is a 5 minute walk away from the hotel (coco bongos, hard rock cafe etc). During the day you will get pestered by shop owners trying to force sales on you. At night you will have PR's constantly harrasing you to go into their clubs. If you say no party tonight they will walk away. Although the nights out are brilliant in cancun.
The beach is brilliant and i would recommend getting a bed at the beach to see more of the sun as the sun is non existent at the hotels pools at about 15:00
We never had a problem with noise and door slamming as previous people have reported.

All in all brilliant holiday with my fiance and we would definitely go back to this hotel.

Out of all the Riu hotels in cancun the Riu cancun and palace are in the best location!

Tip: if you are going to use jet skis you are better checking the prices along the beach as we saved about £10 doing this.
A couple of the hotel staff informed us that the hotel is to be renovated come April!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dog1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 25, 2013

Overall great holiday. Hotel is clean, food is great there is always a vast choice, the staff are the most polite, helpful, friendly people I have ever met. Plenty of sun beds. you can eat and drink 24 hrs. We were on the 4th floor and never experienced any problems with the noise as other people had written in reviews. All rooms have a sea view. Large rooms but they do really need updating. fully stocked fridge in your room cans of lager, coke, lemonade, bottled water , dry ginger ale, which they replenish every other day? Ladies be warned your straighteners, hair dryers, curling tongs don't get very hot over there. Plenty of clean towels in your room. Iron and ironing board.
Trips .......Coco Bongo is a must. And swimming with the dolphins is amazing, if you go with Thomson go on the platinum package its well worth it. Mexico was beautiful and we had a great holiday but wouldn't go back to Mexico, for us it lacks night life. Apart from hotel entertainment there is nothing around. So found evenings boring. We went in August 2013 and we had 2 full days of a tropical storm, and then rain for at least 10 minuets every day . So check when the rainy season is before you go.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tracey812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 24, 2013

Stayed here for two weeks and on the whole had a great time. It doesn't feel like a proper 5* hotel but it's still a good place to stay. Hope this is helpful:

+ Excellent LOCATION, clean white sand beaches and super close to entertainment
+ Great POOLS and in the sun most of the day
+ ENTERTAINMENT for everyone: Table tennis, Water Polo, Beach Volleyball, Beach Football, Water Aerobics, Bingo, Board Games, Language Lessons. Staff are great too.
+ Plenty of FOOD and variety

- A BIT DATED in more than just the decor. The key for example - you have to carry with you the whole time, along with your safe key. Most hotels have a digital card these days and electronic safe which is a lot easier. The key, bizarrely, has your room number scratched on it so I'd be worried if I dropped or lost it. They also have towel cards which they apparently charge you $20 if you lose which didn't really seem necessary.

- BUDGET SPIRITS: when I read local beers and spirits I was hoping for Corona, Sol and some interesting tequila options. Instead they have Jose Cuervo tequila, Dos Equis as the only beer option and the rest are budget unbranded spirits. The bar staff are very good with what they've got and they hide Bacardi and Smirnoff under the bar which you can request for free but won't use unless requested and you're watching.

- COFFEE: is just awful BUT they do have a proper coffee machine in the main bar where they'll do a better coffee and there is a Starbucks across the road

- WiFi: This place doesn't really have 'Free WiFi' so don't go expecting it. You can either pay about $45 a day or use the lobby WiFi for 90 mins a day. 90 mins a day sounds fine but the speed is exceptionally slow (wasn't able to download one track in that time) and takes a while to connect. Starbucks has fast WiFi across the road though.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 27Views
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 24, 2013 via mobile

This hotel may not be the fanciest one you could stay in on your trip to Cancun, but it is wonderful! With every room as a sea view over crystal turquoise water you really can't go wrong with the view! Which makes the room a pleasure to come back to! Our room was also very clean and tidy! You are welcomed on arrival with a selection of alcoholic and non-alcoholic drinks and given a short introduction to the hotel by a member of staff before being shown to your rooms. The reception area is beautiful, airy and plenty of seating so you can use your wi-fi in comfort. There's also a small shop in reception too and a couple of nights per week there is a small market in the hotel grounds to buy gifts etc. Staff are very friendly and helpful too. The evening entertainment wasn't brilliant I have to say, and it wasn't really to our taste, but worth a look and there's always plenty of things to do outside the hotel. I would really recommend a speed boat trip where you can drive your own 2 seater speed boat and go snorkelling over a coral reef! The hotel has a good selection of drinks, but I don't think there's a lot of alcohol in the cocktails, so if you like a few drinks then maybe bottled ones are best. You also have 4 optics in your bedroom above the mini bar but they all tasted pretty bad to me!! However, the breakfast was a particular favourite of mine, with so much selection of nice food you will eat well, and I would highly recommend sampling their selection of smoothies, especially the banana!!! Lunch and dinner selection was also good. The private beach is extremely beautiful, we had no problem getting sunbeds, and drinks are brought to you while you relax. There are 2 pools, a quiet one for people who just want to relax in peace and another bigger pool which has a swim up bar and activities going on during the day, this one was more for groups of guys/girls who want to party! The pools are on opposite ends of the hotel beach so neither disturb one another. So it really has something for everyone here! I know quite a few friends who have stayed here too and they've all loved the place! Would definitely come back again!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Juliawills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Cancun

Property: Hotel Riu Cancun
Address: Blvd. Kukulcan | Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Cancun
#25 Spa Hotel in Cancun
#28 Top resorts Hotel in Cancun
#30 On the Beach Hotel in Cancun
#39 Family Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
Official Description (provided by the hotel):
Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Visa ... more   less 
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun

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