We spent the second last week of August in Riu Cancun. Since I benefited a lot from reading reviews from others, I thought I should contribute my experience as well. However, I will not repeat points written by others that I agree (especially on activities, night clubs, swimming pools, and room services).
First, the bedroom is indeed dated. However, it is not bad – very clean, good ocean view, and the air conditioning is working really well. I do not see any reason to complain. However, checking your room right after you check-in is a good idea. There might be a few rooms that might not meet your expectation (e.g., may be the previous occupants dirty the place so much that it became difficult to clean it well – this is common for any hotel you stay in).
Second, some workers here might not speak or understand English well. Just be patient, try to explain in different ways (e.g., using hand gestures). As soon as they know what you want, they are very good in delivering your needs.
Third, the juices at breakfast are very good. Since they do not serve all those juices during lunch and dinner, if you like juices drink them during breakfast. My favorite is papaya juice.
Fourth, there are several places you can have dinner. For the buffet one, some of the food is good; but some others are not as good. It is better to try out before you put a lot onto your plate. However, the buffet room is very hot. May be this is the heat generated from the cooking area – they cook the food in front of you. If you like to stay cooler, eat at the tables far away from the cooking area. There are three specialty restaurants. But, you cannot reserve more than two days in advance. To make a reservation, you need to visit the reservation desk in the lobby between 8 am and 4 pm. If you really want a particular restaurant, it is worthwhile to go there 8 am in the morning to ensure that you get the choice you want. As to their quality, if you like good Japanese food, the Japanese restaurant is NOT for you – the food is Japanese, but the taste is not. Everything there is poorly done w.r.t. Japanese food standard, in my opinion. The Brazilian restaurant food is better (may be Brazilian food is new to us), but the meats are too dry (and hard) to our taste. The best part of the Brazilian restaurant is the air conditioning – it is the coolest restaurant in the hotel. Finally, the steak house is an outdoor restaurant but with good breeze of wind that does not make you feel hot. The food is the best of the three specialty restaurants. The only problem is there can be a lot of mosquitos – especially after a thunderstorm. The menu for the specialty restaurants are the same every day, but the buffer dinner changes from day to day. For the above reasons, unlike most other reviews, we prefer the buffer restaurant over the three specialty ones.
Fifth, if you want to drink red or white wines during dinner, you might want to consider bringing your own. You are allowed to bring into Mexico 3L of wines – this is 4 bottles of 750ml wines. We brought our own into the restaurants. They open the bottle for you and serve you properly. You just need to remember to tip them a few US dollars. On the other hand, cocktails and beer are good. If you want to make sure that you get enough alcohol in your cocktail drink, tip the waiter or waitress US$1 - $2, and ask for double the shots.
Finally, there are nightly shows (e.g., the Michael Jackson show). We went to three of them. They are rather disappointing. The shows are not great, but since we are on vacation, the atmosphere was good. The disappointment was the unnecessary noise. There are two bars at the two opposite ends of the show room. People will stand there, drink, and talk very loudly. I do not understand why anyone would want to fight with the loud music in the show and talk even louder? There are so many bars in the hotel. If you are not interested in the show, why not go to the other bars and talk there?
- Official Description (provided by the hotel):
- Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Visa ... more less
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- Also Known As:
- Riu Cancun Hotel Cancun
- Riu Cancun Mexico
- Cancun Riu Hotel
- Rui Cancun