We travelled to Riu Cancun on May the 28th for 14 days as a young couple and had a great time.
The transfer from the airport is 20 to 30 minutes. When arriving at hotel our cases were taken by porters and we were greeted by friendly staff at reception to check in. After signing some forms we were given our room key, safe key and towel cards which didn't take long. We were brought a refreshing drink while James at reception told us the basics of the hotel. We gave the porters our room number and our cases were brought to room just minutes after we arrived.
We stayed in a standard room. The decor in the rooms were a little dated but didn't bother us at all as you spend very little time in room anyways. Our Thomson rep did tell us that the hotel is getting renovated in january though. The room its self was very clean and kept spotless by the maids who would change your towels and sheets daily. There was a flat screen tv in room, an iron and ironing board kept in wardrobe which came in handy and also hair dryer in the bathroom that worked well even on thick hair. Two double beds pushed together to make a king size, personally didn't bother us as long as they were comfortable and they were. Our room was very quiet considering it was right next to the lifts we didn't hear anyone coming in at night. There was a door separating the passage way/bathroom/wardrobe area from the bedroom, so this probably kept the bedroom a lot quieter at night. The mini bar and fridge were restocked every other day, the fridge held cans of beer, bottles of pepsi, diet pepsi, 7up, water and also cans of soda water and the mini bar liquor dispensers held vodka, tequila, rum and gin . If you manage to catch the man who comes to restock them, give him a tip and give your request, he fills the fridge or liquor dispensers with whichever you like best. (For example, if you prefer all beers in the fridge or all vodka in the liquor dispensers, he will give you). Our room was on the 14th floor over looking the quiet pool, the views are amazing as you look onto the sea and beach it takes your breath away. (Every room has a sea view balcony). There are only 4 lifts in the main building of hotel and at peak times there is a short wait. If your staying on a high floor the lift stops on most floors till you reach the bottom as others are also pressing for it. And even if it gets full with maximum of 8 you have the wait while it opens on each floor even through no one else can get in and it begins to get a little warm in there but it didn't bother us all that much as we still got where we wanted to be.
Back in England Thomson advised us to take our currency in Mexican pesos, when we arrived everything was advertised in dollars and you get a lot more for money if spent in dollars so next time we shall be taking this as most others did. We also booked our excursions with Thomson and paid in pesos but what they didn't tell us was that if we took English pounds and paid for our excursions in that it would have been £100 cheaper than we paid because of exchange rate, next time we shall take English pounds to book excursions. Also one dollar bills are useful for tipping. The Thomson reps in hotel are always happy to help, they have their own area in the hotel lobby and are there most hours of the day.
We booked Coco Bongo Vip with Thomson, its definitely worth paying the little extra money for Vip, your above on the balcony and have a perfect view of the show, others below looked like they couldn't move. All inclusive drinks all night and you get to go in Vip bar downstairs from 9:30 until time for everyone to go in at 10:00. This is one of the best nights in Cancun, i recommend everyone to go, amazing for all ages, from tribute acts like Elvis and The Beetles to Rhianna and LMFAO and all latest songs played in between the acts to dance. You don't have to move all night as you have your own waiter in vip, your glass is never empty.
We also did Royal swim with the dolphins, get picked up from hotel 7:30am and taken to port where you get onto a small boat with others and taken to dolphin discovery. If you book with Thomson you get an all inclusive wrist band, you get all inclusive drinks/snacks on boat and all inclusive drinks/buffet lunch when you arrive as Thomson have a new area for only Thomson guests so after you have your swim with dolphins you spend a little time here, in the pools, sunbathing and having lunch which is very nice. After lunch you are then back on the boat and taken to 'garrafon' where you can have a free snorkel and free zip line and again sun loungers, pools ect are here plus all inclusive drinks and snacks again. (Lockers and towels are provided free of charge). You arrive back at hotel around 4:30-5:00pm, (well worth money).
The Hotel riu canun is lovely inside and especially out. There is people staying here of all ages, families, young adults, old couples and young couples, mostly english and american guests as well as a few spanish, canadian ect. The pool areas and beach are beautiful, there is something for all ages, pool bar and entertainment pool does gets very busy and loud but there is also the quiet pool at the other side of the hotel which is very relaxing and also has its own bar near. Then there is the beach which was my favourite as it was peaceful but also had things going on like volley ball and football nearby.
Staff at the hotel couldn't do enough for you, very friendly. The entertainment team put on some good shows at night as well as activities throughout the day, always something to do. The entertainment team also run a bus from hotel at 10:30pm and welcome guests to join them to go to senior frogs or coco bongo etc with them. Entertainment team also run a kids club during day and kids disco at night, saw them a few times throughout the day doing activities etc and all kids seemed to be enjoying.
There is always staff cleaning or tidying in the hotel when you walk around the grounds no matter what time it is, you always see someone either cleaning, gardening ect. The hotel is spotless.
The hotel is a in a perfect location, facing lagoon on one side and beach on other. Only a walk away from the night life and shopping. There is also a bus stop right outside hotel and only 8.50 pesos to any other stop. The La isla shopping centre which is a bit further away from hotel is just a short bus ride away. We also got the bus to the riu caribe once as you are able to use all their facilities throughout the day. Right next door to the riu caribe is the riu palace peninsula, they are more modern compare to the riu cancun and riu palace las americas but their beach and outside grounds like pools etc aren't as nice as the riu cancun in my opinion.
The food was lovely, there is something for everyone to chose from at riu cancun. Such a variety from breakfasts through to evening meal. At lunch you can either eat in the main dining area inside or in the la mission restraunt which is facing the beach outside where i preferred as it was more casual. There is a bbq around the pool some days which is also nice. We also tried 2 of the speciality restraunts, the steak house and brazillian and they were both very nice but the buffet is just as good to be honest but they were nice for a change.
Bars, barmen and waiters you can not fault, always have a smile on their face. The club pacha in the hotel is okay i suppose, this is open from 11 til 2.
The hotel also has free wifi in the lobby for 90 consecutive minutes per device a day.
Weather was okay, rained 4 days out of 14, the rest of the time was lovely. The beach and pools don't get shaded till around 5:30pm, the only place that gets shaded earlier is the quiet pool as the sun hides behind the hotel but there is always plenty of sun loungers at other side of hotel at any time of day, especially on the beach.
Overall the hotel and location is beautiful, beach is amazing. Can not fault staff one bit and hotel is spotless and with the renovation happening in january next year it should be even better. Will definitely be returning sometime!
- Official Description (provided by the hotel):
- Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Visa ... more less
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- Also Known As:
- Riu Cancun Hotel Cancun
- Riu Cancun Mexico
- Cancun Riu Hotel
- Rui Cancun