I travel to Cancun once every year since 2008. This has been my 5th time staying at Riu Cancun, and my last. I used to love this hotel, but it definitely has gone downhill, not as fun as it used to be. The front desk hasn’t changed they are still very rude and arrogant. They never like to help anyone and talk back to you! The rooms are still old, beds still feel wet when slept in and seem to be getting worse every year, they definitely need an update. Our room was never cleaned except for making the beds. The previously occupants of the room wrote profanity on the mirror in the washroom and I never noticed till I took a shower and all the steam showed the words. I left it to see if the maid would clean the mirror she never did. There was also always sand all over the floor that was never swept up. Bed linens are also never changed untill you leave.
The grounds are always beautiful and breathtaking. The pool bar is absolutely disgusting I don’t think they have changed that water since the hotel opened, my friend got a skin rash all over her body after getting out of the pool. The beach is nice but too many rocks.
The food is mediocre, same selection every day. You will never go hungry, but if you want real Mexican food leave the resort and try a restaurant.
This hotel used to have the BEST entertainment staff! They used to make the hotel an amazing place to be. Unfortunately they have either all gotten married or changed hotels :( The atmosphere has definitely gone down.I remember there used to be 3 buses filled with partygoers from the hotel now half of one is filled. Cancun used to be all young people looking for a great place to party, this hotel is literally all couples and families. The nightclubs are still fun, but much younger crowds ages too 18-21.
This hotel is great for couples and families with small children, but if your looking for somewhere to party don’t expect too much, unless you go around March during spring break other than that, it’s nothing special. This hotel used to be a 5 star I’d give it a 3 now. Cancun will always have a special place in my heart, but as for this hotel I have definitely retired from it.
- Official Description (provided by the hotel):
- Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Visa ... more less
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- Also Known As:
- Riu Cancun Hotel Cancun
- Riu Cancun Mexico
- Cancun Riu Hotel
- Rui Cancun