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“Did I enjoy my stay? For the most part, yes. Would I recommend this hotel or go again? No.”
Review of Hotel Riu Cancun

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Hotel Riu Cancun
Ranked #32 of 175 Hotels in Cancun
Certificate of Excellence
Toronto
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Did I enjoy my stay? For the most part, yes. Would I recommend this hotel or go again? No.”
Reviewed February 8, 2012

Check-In:
Check-in was swift, thorough and pleasant. We received a glass of non-alcoholic fruit juice upon arrival and very clear instructions that any loss of a hotel key (which were actual keys, not cards), safe key or towel cards will result in a $50 fine for the hotel/safe key and $20 fine for the towel card. Requests for two keys per room were of no problem.

Beach/Pool:
Like many of the reviewers have already mentioned, the sun is blocked by the building by around 3 p.m. My suggestion is to enjoy the beach until noon-ish, then head to the infinity pools after that. There are plenty of sun loungers available and the pools were well maintained and clean. Word of caution: What looks like the jacuzzis are definitely not! Brrrrr! They are not heated; just bubbly pool water. The real jacuzzi is in the spa and must be booked in order to be used.

Building: The building is a bit older but nonetheless, well maintained and clean. Unfortunately, there is a terrible barfy, garbage-like odour near the elevators. Additionally, there are only 3 elevators, so traffic in the elevator area or wait times for an elevator may take a little while. The first room we were placed in had issues with cockroaches and the second room has an issue with ants. The hotel staff did change rooms for us and offered compensation, but in a hesitant, agitated manner. In addition to this, they insinuated that we were purposely making up excuses to gain compensation when my sister found a bug in her drink. We have photographic evidence of a caught cockroach and a bug in the drink. Enough said. Nevertheless, the rooms were well kept, cleaned everyday and the fridges were stocked every other day, as noted. No one had issues of theft, but then again, use common sense and lock away any valuables that you wouldn't want stolen. As other reviewers have noted, there is an issue with the doors slamming shut because of wind pressure.

Food:
The food was good, nothing mind blowing, but good. There is something for everyone and plenty of it. Yes, you need to book 2 days in advance, but I only really recommend going to Don Juan (the steakhouse). Kawachi's food was more along the lines of Asian fuzion food. Perhaps it is because of the weather, but actual raw fish/seafood is not served. Instead, smoked salmon and other cooked seafood is served. The Brazilian Rodizio was boarderline depressing when we went. Our server looked incredibly bored, offering the different meats in a monotonous tone that suggested he wanted to gouge his eye out with the spear of meat. Perhaps they were grossly understaffed that night, but the poor guy was the only one serving the tables and we were only offered one round of meats.

Miscellaneous:
Internet use is free in the lobby, however, you are limited to 90 minutes per day. Once you log onto the network, you only have access until the 90 minutes are up. So if you log on, use it for 5 minutes, then go off and do something else, you cannot come back 4 hours later and have access to the internet since usage time cannot be banked.

Overall we enjoyed our stay, however, the quality does not live up to the five star standard that they boast and would not stay again.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Joobert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (1,355)
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English first
Boston
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 8, 2012

The staff was excellent, the food was decent, the drinks plentiful. I loved the location, close to everything, with a small mall across the street for things we forgot. Small tips went a long way. It was so relaxing, unfortunetally life intruded and we had a death back home so it ended poorly, but that's not the RIU's fault.

Stayed November 2011, traveled as a couple
Helpful?
2 Thank jarazix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 6, 2012

I travelled to The Riu Cancun from dec 8th to the 15th 2011

Great location
IF you want to swim in the ocean not the spot (lot's of coral)
make sure you get yourself a spot on the far side of the pool
to get sun all day ... The hotel is designed to have ocean view rooms but
it blocks the sun in the afternoon. The beach has more than enough chairs
for those of you who need more than 5 hours of sun

The Food .... like anywhere in mexico in a 4.5 start and above is excellent
unless you're a picky eater and you complain about everything ...
I didn't try the a la carte since I was travelling alone.

I didn't have any problems with stolen items but I did tip the maid...
I don't suggest that you carry alot of cash because there are some cases of
stolen money, besides there is an HSBC across the street where you can withdraw money
( U.S. currency or mexican peso's) IF you leave any kind of electronic equipement ungarded, why are you surprised it's stolen. This happens anywhere in the world

The clubs -- unbelievable !!!!! The staff is excellent at the city...and coco bongo's is a must see... walk in a group and someone will approach you to sell tickets ... look for a black guy with tattoos and make sure he walks you right up to the line up. the tickets he sells are cheaper than going with the entertainment staff... negotioate inside for a table with bottle service. I also recommend going with them on your first night... much easyier and the price is good value because they bring you right to the venue in a bus and setup a vip area for you.
good way to meet people and then make a group for other nights

last but not least the hotel itself... IT will need to be renovated. The RIU caribe was being renovated and I'm guessing they have plans to update the RIU Cancun although the hotel is spotless; it is dated... the staff were amazing and they work hard not to mention having a great memory for drinks ... don't be afraid to tip, just like waiters at home they will appreciate it..

For the price it's well worth it

Room Tip: request a top floor the view is excellent..
See more room tips
  • Stayed December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed February 4, 2012

I stayed at the Riu Cancun from 1/22/12 - 1/25/12. Here is my review of it:

Check-in: They gave me the crappiest room on the 2nd floor with no view - probably because I was travelling alone. I walked into it and walked immediately out of it and asked for another room. It took at least another 30 minutes, and I had to inquire twice, but they finally gave me a nice room with a view on the 11th floor.

Room: I thought that the room, the bed and the view were very nice. The TV, however, was old and the picture fuzzy. I called to complain and they said they'd send someone to look at it. They never came. Many things were very strange to me about this hotel; maybe because it's from Spain and things are different there from the U.S.? But the door-knob was in the middle of the door; they give you real, heavy keys to get in and carry around, instead of key cards. The safe is in the closet on the floor (bending down to access it was very inconvenient) and they also give you a big key for it that you have to carry around. The shower/bath tub was difficult to get in and out of - I don't know how older people can navigate it. From my room, the sunrise was blocked by a building! Very annoying. The elevators were torture because they were so hot you couldn't breathe in them.

Beach: The beach was decent but it was very crowded and difficult to find a chair, and many of the chairs were worn and broken. Some of it's rocky but there is a nice area where you can go in the water. The waves are a little rough but not too bad. The worst thing is that the building is situated in such a way that the sun disappears behind the building at around 3 PM. You can't find sun anywhere after that. Very dissapointing for a sun worshipper like me!

Food: The food was not good. You have book 2 days in advance to get into 3 of the restaurants but they let me book them all anyway when I checked in - I guess because I was alone. I ate at the Italian restaurant first and the atmosphere was terrible, like a cafeteria, the waiters are too hyper and make you nervous rather than relaxed, and the steak was over-cooked and not good. The Brazilian had a rodizio and though it looked good, all of the meat was so tough that I could barely eat any of it. The Japanese restaurant was decent. The buffet had a lot of food but I couldn't find anything much to eat. Why don't these hotels have a Mexican restaurant? Isn't that what you want to eat while you're in Mexico?

Entertainment: The games and entertainment are corny and a bit annoying. The club is small and lame. I was harrassed by a guest and they had no bouncer or anyone to help me. The bartender didn't care. The good thing is that it's within walking distance of the clubs and it's safe to walk if you want. I took the hotel bus to Coco Bongo and walked back.

Pools: The pools looked nice but were cold, as were the "hot" tubs.

Misc. There were a lot of Europeans, Russians, Canadians and South Americans there. Not many people from the U.S. Kind of cool. There were plenty of single guys around, however, it's a family resort so there were also many annoying teenyboppers, families, kids and senior citizens. I prefer Adult-Only resorts. Also, the drinks weren't very good either. Horrible Mojitos!

Conclusion: It wasn't bad but I wouldn't go back. It's too big and hard to get to know people. I prefer a smaller, adult-only resort. The worst thing about it is the lack of sun due to the location of it. I couldn't see the sunrise and the sun disappeared at around 3PM.

  • Stayed January 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Carol-inNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 3, 2012

Just come back from stopping at this hotel and it was excellent only negative is the rooms need a facelift but they are very clean just everything in blue!! But bathrooms ok. Food was gorgeous alot n I mean alot of variety staff very friendly as I say everything was 5 star but not the rooms but it wouldn't put me off going again, if you're going to Mexico take American Dollars as that's what they seem to want, you won't be disappointed with this hotel it's brill n everything is close by eg nightlife, shopping malls etc but what is a must is to swim with the dolphins on Isla Mujeres by far the best place to do it and a excellent place xxx enjoy your stay here you won't be disappointed xxx

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michelletaxi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 3, 2012

The first thing we were greated when we entered the hotel was a cocktail, and thats pretty much how it stayed for the rest of the trip. The hotel is lavishly decorated, although not 100% stylish, but does look very grand and spacious, the lobby is a huge area with big paintings on the walls and sculptured pillars, goes for a kind of english stately home look, but not quite as authentic, but you do get the feeling you are in a posh palace. The food is faultless, absolutely delicious and lots of choice, I eat some things that I didn't know what they are but I don't care, they tasted amazing. Outside of the hotel in the pool area is where it gets really out of this world, there are several pools that you can visit, each with their own bars, and even bars inside the pool that you can swim up to and get a drink, food and snacks are also served next to the pools, which look like they go into the sea, and the sand and the sea is the most beautiful thing I have ever seen, the colour of the water is spectacular, and the sand so clean and white it is just amazing. All the barstaff and hotel people are very friendly and seem genuinely happy, and why not, they live there....it truly is a remarkable place, the birds that fly overhead and dive into the sea are so different from England that you feel like you are in a different world. We went on a boat trip to Isla Mejuras which was unbelievable, the place is paradise. We also had trip to Chichen Itza which I found a bit like a school trip but I am not the most cultured type, I preferred the actual landscape and trees and wildlife and just how it was so different from home. The weather was cloudy for 1 day but the rest of the time like a beautiful summer day at home, and then cooler in the evening, but still easily warm enough to walk round with a T-shirt on. We went at the end of November. But as this is a review of the hotel, I can't see how anybody could go there and not have a good time. There are optics in all the rooms and the fridges are readily restocked with whatever you take out. I did drink allot but because we were all inclusive and it was all paid for by my boss we took full advantage, I was in a group of 15 and it will be remembered for the rest of my life. (Even the bits I can't remember due to the alcohol) The only complaint I have is that I would never be able to afford this if it hadn't been a special trip put on by the company I work for so maybe will never get the chance to go back but that makes it that bit more special. If you get the chance to go then do it!

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mnorth750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 2, 2012

I came here with my adult daughter because I knew there was lots of shade for us. Our room was missing a remote control for the ancient TV, there ws a flood on the floor above us and we had water dripping on the bedside table which got some of my belongings soaked. The bed was so hard it was like sleeping on the floor! The couches outside the bar were filthy and the cushions were all out of shape. The only good thing was the food - the buffet was excellent and service there was good. We went to the steakhouse one night but the steak was very disappointing.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PennyS616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Cancun

Property: Hotel Riu Cancun
Address: Blvd. Kukulcan | Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Cancun
#25 Spa Hotel in Cancun
#28 Top resorts Hotel in Cancun
#30 On the Beach Hotel in Cancun
#39 Family Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
Official Description (provided by the hotel):
Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Visa ... more   less 
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun

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