Check-in was swift, thorough and pleasant. We received a glass of non-alcoholic fruit juice upon arrival and very clear instructions that any loss of a hotel key (which were actual keys, not cards), safe key or towel cards will result in a $50 fine for the hotel/safe key and $20 fine for the towel card. Requests for two keys per room were of no problem.
Like many of the reviewers have already mentioned, the sun is blocked by the building by around 3 p.m. My suggestion is to enjoy the beach until noon-ish, then head to the infinity pools after that. There are plenty of sun loungers available and the pools were well maintained and clean. Word of caution: What looks like the jacuzzis are definitely not! Brrrrr! They are not heated; just bubbly pool water. The real jacuzzi is in the spa and must be booked in order to be used.
Building: The building is a bit older but nonetheless, well maintained and clean. Unfortunately, there is a terrible barfy, garbage-like odour near the elevators. Additionally, there are only 3 elevators, so traffic in the elevator area or wait times for an elevator may take a little while. The first room we were placed in had issues with cockroaches and the second room has an issue with ants. The hotel staff did change rooms for us and offered compensation, but in a hesitant, agitated manner. In addition to this, they insinuated that we were purposely making up excuses to gain compensation when my sister found a bug in her drink. We have photographic evidence of a caught cockroach and a bug in the drink. Enough said. Nevertheless, the rooms were well kept, cleaned everyday and the fridges were stocked every other day, as noted. No one had issues of theft, but then again, use common sense and lock away any valuables that you wouldn't want stolen. As other reviewers have noted, there is an issue with the doors slamming shut because of wind pressure.
The food was good, nothing mind blowing, but good. There is something for everyone and plenty of it. Yes, you need to book 2 days in advance, but I only really recommend going to Don Juan (the steakhouse). Kawachi's food was more along the lines of Asian fuzion food. Perhaps it is because of the weather, but actual raw fish/seafood is not served. Instead, smoked salmon and other cooked seafood is served. The Brazilian Rodizio was boarderline depressing when we went. Our server looked incredibly bored, offering the different meats in a monotonous tone that suggested he wanted to gouge his eye out with the spear of meat. Perhaps they were grossly understaffed that night, but the poor guy was the only one serving the tables and we were only offered one round of meats.
Internet use is free in the lobby, however, you are limited to 90 minutes per day. Once you log onto the network, you only have access until the 90 minutes are up. So if you log on, use it for 5 minutes, then go off and do something else, you cannot come back 4 hours later and have access to the internet since usage time cannot be banked.
Overall we enjoyed our stay, however, the quality does not live up to the five star standard that they boast and would not stay again.
- Official Description (provided by the hotel):
- Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Visa ... more less
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- Also Known As:
- Riu Cancun Hotel Cancun
- Riu Cancun Mexico
- Cancun Riu Hotel
- Rui Cancun