We spent Spring Break at the Riu Cancun (an all-inclusive hotel) with our teeneage kids and one other family. The hotel property was excellent and service was great!
--I'll start with the down side and leave the positive for last:
--you get a card for the beach towels which you must not lose
--safe uses a key instead of a combination which, again, you must not lose
--you need a key for the front door instead of a card
--careful during peak US spring break week (you'd better enjoy noise and drinking)
4 pools each catering to a specific crowd (adults and calm, the Spring Breakers and drinks, the activity minded and one which caters to families, couples and relaxation). There are areas to sit and enjoy the sea, shade, a coffee, surfing the Net or whateevr your pleasure. The lobby is spacious and welcoming. There are malls nearby, public transport and cabs. There is a great walking or jogging trail out front which runs along the various hotel properties on the main strip. The beach is very nice but the hurricanes have taken a toll on it. It is clean and the water is turquoise blue. You can walk along the beach for many kilometres. If the rocks get to you, it is possible to find a totally rock free section of see at their sister hotel next door.
It is not Rome, Montreal or New York but it is very good. There is a lot of variety and the cooks can whip you up something to your taste, be patient and kind. All staff members try hard to understand what you are asking for even those who speak little English. We have always had some level of stomach upset in most Carribean destinations, however none of us were ill in any way, and we did not refrain from eating anything (buffet, salads, fruits, water, etc). There are 3 A La Carte restaurants but we did not find them very good. One night the buffet had Sushi and it was excellent, unlike the one we had at their Japanese restaurant.
Amazing beach facing rooms! Sitting on the balcony having a drink or coffee was very relaxing. The rooms are kept very clean. A hotel in the Carribean with water pressure, what a welcome change! There was an awful sewer smell once but Carlos at the front desk had someone look after it in the same day! The air conditionning is "central" type with a unit in a passage way that you can close the door to. As long as the door is closed and the unit is not defective, there is very little noise; unlike those awful window units we see so often in many hotels ( there is a lesson here for any hotel owner/designer). I would come back just for the temperature-controlled peace and quite room conditionner. One negative point, the mattresses, were awful. The staff tried to help by providing mattress pads but little helped. If you have trouble sleeping because of uncomfotable mattresses, unfortunately your nights will be terribly long. At least, you can get up and have a drink to help you fall asleep. All rooms are well stocked with liqueur, beer, soft drinks and bottled water.
The night entertainment was good but definitely not Broadway shows. A lot of cancan & dancing type shows. The daily entertainment and the Karaoke nights were excellent! The entertainment group, Froggy, Sara, Enrique, Alberto, to name a few were amazing! Our kids enjoyed spending time in the pool and on the beach, where we were able to keep on eye on them, thanks to these entertainers! We met a lot of folks enjoying themselves, just like us, again, thanks to these bunch of entertainers. We played bingo and darts, two I would never have played ordinarily. Their water activities were very entertaining!!
Excellent, excellent, excellent! Sure, if you expect no inconveniences, go find some 500$ a night room in some other country. However, the key, there were very few inconveniences and whenever one came up, if you asked politely (and unfortunately they also helped out the rude ones), your problem was taken care of quickly. The front desk folks, housekeepers, maintenance personnel, most waiters (some could use a course on common courtesy) and bartenders were courteous, smiled and showed appreciation whenever you gave a gratuity (it was not expected). My buddy left 50 Pesos on the nightstand the first day. He forgot to leave it by the housekeepers card. Upon his return at night, the money was right where he left it!
Although there is a lot of shopping nearby, the folks in this part of the country must think tourists do not care about money. In some stores it was insulting to see what they were charging for some items. I'm sure they would sell a lot more if they simply priced accordingly. Most stores and malls were empty and whatever shoppers you saw, they were simply browing not buying.
We'd also like to thank the General Manger, Daniela, and the Assistant manager, Zuly, they made our stay even better. Two people who know what service means. They were courteous and very interested in our positive and negative input. You can see them walking greeting guests many times during your stay, say hi, you will get a smile and a great conversation!
- Official Description (provided by the hotel):
- Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Visa ... more less
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- Also Known As:
- Riu Cancun Hotel Cancun
- Riu Cancun Mexico
- Cancun Riu Hotel
- Rui Cancun