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Reviewed June 11, 2018

The experience was amazing. The day I was going to leave I really did not wanted to leave. Royal Treatment Suites where amazing, pools where clean and so the Hotel overall. The restaurants looked incredible and the Thai food (Enzo) was great. Room service, minibar where also incredible. Hospitality was the highlight of my staying.

Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank joseb277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jair P, Gerente at Paradisus Cancun, responded to this reviewResponded June 12, 2018

Dear Jose B

Thank you for taking the time to share with us your latest experience, I want you to know that for us you are the most important.
We hope that in the future we will give you the opportunity to stay again and enjoy the great things we have for you.
Do not hesitate to contact us for any additional information on your next trip to Cancun.

Best regards
Jair Palacios
Hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2018 via mobile

Just finished up a week long vacation here, had an incredible time! Every single staff member was so welcoming, kind and helpful in every way.
We found the buffet was our go to spot everyday for lunch, which is where we met our waiter, Cristhian.
We enjoyed Cristhian so much our first day eating lunch we sat in his section everyday!
Cristhian always had a huge smile on his face as we were walking towards him and made us feel right at home even though we were thousands of miles away.
He also memorized our drink orders and would prepare them as he saw us walking from the distance so we’d have something cold to drink right when we sat down.
Cristhian went above and beyond to make sure our experience was second to none, and he succeeded!
I wish there were more people in the world like Cristhian, his positive energy and smile is contagious!
Thank you Cristhian for making our trip so enjoyable!!

Date of stay: June 2018
Trip type: Traveled as a couple
Thank gregdickhaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jair P, Gerente at Paradisus Cancun, responded to this reviewResponded June 11, 2018

Dear gregdickhaus

We are happy that our hotel receives this good reference from you. I want you to know that for us there is no satisfaction more important than to be recognized as one of the best accommodation options here.
Give us the opportunity and stay here again and so you can relive the great wonders we have for you.

Best regards
Jair Palacios
Hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2018

We had an amazing time! This was a quick trip Friday to Wednesday and we wished we could have stayed longer. The Royal Service was amazing and added to the relaxation to our trip. Rosanna our butler was very attentive and took care of all of our bookings. This made the trip were we did not have to call and book dinners or Spa appointments.

Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Meliá Hotels International
Thank bn69012001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jair P, Gerente at Paradisus Cancun, responded to this reviewResponded June 11, 2018

Dear bn69012001

Thank you for bringing us to these comments. We are very happy to know that you enjoyed the great amenities that our hotel offers, and that knowing that fulfilling your expectations is the main reason to feel satisfied.
We hope that in the future we will have the opportunity to host you here again and live the great wonders that we have for you.

Best regards
Jair Palacios
Hotel manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2018

It was awesome!!

Paredisus made me happy. We made our honeymoon successfully!~ In Paradisus!~

If I have to marry again, I will return to Paradisus!~^^

My wife was so happy, too~

Thanks for all Paradisus concerned!~

Room tip: Royal service was very nice!
Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
1  Thank min0s38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jair P, Gerente at Paradisus Cancun, responded to this reviewResponded June 11, 2018

Dear min0s38

It is a pleasure for me to read the good comments you have shared with the TA community.
We greatly appreciate you values and thank the efforts of our collaborators, for us there is no greater reward than create unique and unforgettable experiences.
Please do not hesitate to return with us in the future and relive the great wonders that we have to offer.

Best regards
Jair Palacios
Hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2018 via mobile

The hotel was pretty amazing. The staff upon arrival was attentive and accommodating. We went on vacation with our 9 year old and had a great time. The nightly shows were very entertaining, especially the Micheal Jackson show! We stayed in the pool most of our vacation, the staff including Laura, Javier and Didier was great. The food at the cabana was delicious. Hector from the entertainment team was awesome. The only small complaint was having to make reservations at the restaurants, it was inconvenient and half the time I couldn't remember. Naps for buffet was good and the waiter Edwin was very good. Although when I did Mole was well worth it and the hotel did accommodate us when I told them the difficulty of getting a reservation. Johnny the waiter was the best at Mole. It was pretty hot in certain parts of the hotel and eating at Blue Agave was not very pleasurable because of it. But other than little things the staff is definitely one of the reasons to come back.

Date of stay: June 2018
Trip type: Traveled with family
Thank Charmaine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jair P, Gerente at Paradisus Cancun, responded to this reviewResponded June 11, 2018

Dear Charmaine B

Thank you for taking the time to share these good comments about your most recent experience at Paradisus Cancun hotel.
We are happy to have met your expectations. Today we are one of the best accommodation options in the destination and we owe this thanks to our incredible team.
We hope that in the future we will see you again and enjoy once more the wonders of this beautiful destination.

Best regards
Jair Palacios
Hotel manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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