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“Sadly wasn't mine”
5 of 5 bubbles Review of Paradisus Cancun

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Paradisus Cancun
Ranked #22 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
Toronto, Canada
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Sadly wasn't mine”
5 of 5 bubbles Reviewed February 25, 2014

This hotel is lovely. In this hotel you can get everything from Russian soup (borscht) to sushi and that's in the food department. In the drinks area it is basically like all other all-inclusives in Cancun, Corona beer to Smirnoff Vodka just on alcohol but for kids as always the menu lacks drinks with no alcohol. My relatives had a 4-bed room in this hotel but I was in a 2-bed room in Gr Solaris. This hotel isn't for first timers in Cancun, it is more for people that have already been in Cancun multiple times.

Room Tip: I didn't live here so I had no input on that
See more room tips
  • Stayed February 2014, traveled with family
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ethan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Department at Paradisus Cancun, responded to this review, February 27, 2014
Dear Mr. Ethan G.:

Thank you so much for the great review!

We always welcome customer feedback and we are glad that you enjoyed your visit.

We hope that we have the pleasure of hosting you again.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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8,740 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,980)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed February 25, 2014

This resort has some serious wow factor with the entry and main lobby, The food is definitely 5 star and the best I've ever had at an all-inclusive resort. I didn't like the different levels inclusivity that were available as we never knew for sure what was included and what was extra. The bedroom looked nice but we found it quite humid, almost damp in the room even though we kept the doors closed. Really nice stay and would go again

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brad p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Department at Paradisus Cancun, responded to this review, February 27, 2014
Dear Brad P.:

Thank you for your recent stay at the Parardisus Canccún Resort and for your comments posted on Trip Advisor.

We are thrilled that you were able to have such a wonderful experience while staying and we thank you for your kind comments.

It was a pleasure to have had you here and we hope to welcome you back again soon.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed February 25, 2014

We just got back a few days ago, stayed for 9 days. My family had 2 rooms next to each other in the main building. We really enjoyed our stay and PLAN on going back next year!n Just for comparison, we have stayed at Dreams Puerto Aventuras and Iberostar Playa Carmen and like Paradisus Cancun best of these.

Rooms: Pretty nice, just like in the professional photos. Not new but not outdated either. We had all that we needed, no complaints. The only downside was the noise was a bit much on some days as we were right above a restaurant and near the dance club but it didn't impact our stay enough to really mention more than that. I thought that being only on the 2nd floor we wouldn't see the ocean but I was wrong, we had a beautiful view of both the ocean and 2 pools. It was so nice for my husband and I to sit on the balcony at night, our kids next door. The sound of the waves and ocean breeze was great at night. We had our balcony door opened a bit while we slept which was amazing.

Drinks: Good. We are not big drinkers but after dinner we would go to the bar and order some drinks. I usually had them make something that they recommended which was great. They seemed to take great pride in pleasing and always made something special. I loved trying all of the new drinks! I didn't find them watered down but we tipped pretty well and I'm sure that made a difference.

Beach: Amazing! Best beach I've ever been to, hands down. Clean, gorgeous water and white sand. We did have to get up early to get beach chairs but it was worth it and not that big of an issue.

Service: Great! We had basic service, not royal but it was still great. The staff all went to great lengths to help with whatever we needed. Most servers had smiles and "holas" for us but even those that didn't did not bother us. We are from Boston, so we are good with this :) I would rate the service as very good.

Cleanliness: Great. Housekeeping was great! They came when we asked them to and did a fabulous job with both of our rooms each day. There were workers cleaning every inch of the property every day it seemed and it showed because the place practically sparkled!

Overall it was a great experience and we WILL be back! Note: Please tip the service staff, they work so hard and really rely on tips to just pay their bills.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EFC398
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cuba, Missouri
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 24, 2014

Overall trip was pretty nice.Excellent weather everyday.Theres not enough chairs by the pool or the beach so we would get up at 530am and reserve the ones we wanted.Did see some fighting over chairs.Drinks were weak and watered down.Entertainment was short and not very good.Tried to get some different music at the 5th avenue.Record spinner was rude and wouldnt even consider it.The sushi restaurant was great but the other restaurants were just avg.Nice pool area though.Music sometimes too loud though when your trying to read and relax.Beach area always clean and nice.Staff overall real friendly.Nice golf course.$30 for pull cart balls and clubs.Par 3 so pretty short.Buses come by every 5 min so $1 each to go shopping or restaurants.Overall pretty nice.Spread out over large area so be prepared to walk.Rooms large,Mostly all nice views.Would go back.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank bigrjboxer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flowery Branch, Georgia
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed February 24, 2014

This hotel had some good points and also some bad points on our trip. The facilities are mostly very nice. They have 3 nice pools, one of which is no kids, if you upgrade to the "Royal Service". The staff was nice and seemed to be very customer minded. The rooms seemed a bit dated and in my opinion, need updated. Every morning when we went to the beach and pool, it seemed there was not enough beach chairs with umbrellas and the chairs around the pool seemed to be in short supply. We actually did not sit on the beach any because of not having enough chairs and umbrellas. The spa was so-so. Not the worst message but a far cry from the best I have had. The food was ok for an all inclusive. I did think the breakfast was not very good. I would go back, but also would have my eyes out for something better.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brent B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 24, 2014

The hotel has beautiful common areas and nice rooms. The staff are very friendly and efficient and we felt that they took care of us. It's a great setup for a family with children and we recommend Paradisus Cancun!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
2 Thank tugacrab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armonk, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 23, 2014

This was by far the best trip ever! The food was Amazing and so fresh. The pool was gorgeous and the staff is very upbeat, easygoing and fun! The general staff is also very nice and accommodating. Also the rooms were very nice and if you stay in family concierge you have a jacuzzi on your balcony. I would definitely buy a timeshare here. One of the best hotels in Cancun! The beach is a must to see,it is so beautiful and the waves are very good! I would definitely recommend the restaurants Fuego and Market Grill. This is hands down the best hotel EVER!!!

Room Tip: Rooms on the left side are more quieter and kid friendly
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lucas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Paradisus Cancun

Property: Paradisus Cancun
Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#22 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Official Description (provided by the hotel):
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun

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