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“Excellent”
Review of Paradisus Cancun

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Paradisus Cancun
Ranked #24 of 177 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 24, 2014

The best hotel in cancun the service is great i like this hotel and come again and location is very near for the mall my advice if you come cancun stay this hotal because what you need the hotal make for you

  • Stayed: December 2013
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3  Thank Aljassar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,302 - 5,308 of 9,624 reviews

Reviewed January 24, 2014

Visited there Dec 14 through Dec 21 '13 and had a very nice time. Hotel is clean. Restaurants are very good. Service was excellent. What made it exceptional was the service Marco Rojos, Josue and Ivan gave us at the restaurants. They couldn't do enough for us.
Got caught up in a "Power" convention held there later on in the week, which turned the beach into what looked like spring break but we were able to remove ourselves from the crowd effectively. We would stay there again.

  • Stayed: December 2013, traveled as a couple
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1  Thank RonNCarol2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2014

:Hotel is absolutely beautiful. The restaurants Vento and Mole were excellent. Bar staff at pool. beach and avenue bar were great. Waiters in all restaurants were wonderful I wish they would stop selling themselves everywhere

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Melia Hotels International
1  Thank Beth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2014

We vacation in the Cancun area 2-3 times a year and have tried several hotels in the area. We have just returned from a vacation at the Melia Paradisus and it was exceptional. This is our 4th time at this property, the 1st since Melia converted it from the Gran Melia to the Melia Paradisus. While we liked the Gran Melia the property has only gotten better.

Several investments have been made since we were last there (2yrs ago) restaurants added, better entertainment, and significant facility updates. The food is above average as compared to other places we have stayed in the area. ***NOTE: we ate at and loved the tasting menu at TEMPO please not that this restaurant is not part of the all-inclusive experience; we knew that but it was a shock to the table next to us. That said if you are a foodie it is a must do and if you are not there are many other great dinning choices.

If you do not have kids the "Royal Service" is a must do taking great service to a new level! From an intimate place for breakfast, snacks and cocktails... to the private reception area no detail is left out. WAY above any other service we have experienced in the area.

Room Tip: Royal Service Ocean View
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  • Stayed: January 2014, traveled as a couple
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3  Thank Pete B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2014

Can not go wrong at this hotel. Great atmosphere food, and service.
Bar service around the pool was fantastic. Servers---Asuncion and Laura were incredible. Got us what ever we needed and quickly. Will go back

Room Tip: Lagoon room was fine for me. Not in room that much.
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  • Stayed: January 2014, traveled solo
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1  Thank Ray2039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2014

Hotel facilities are just great! The food is also beyond expectations. I enjoyed my vacation there and would definitely recommend it to my friends and family! The only thing is the efficiency and accuracy of check-in service: they gave me the wrong key to the wrong room with other guests still in it..

  • Stayed: January 2014, traveled with friends
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Review collected in partnership with Melia Hotels International
Thank Julie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2014

Family of 2 adults and 2 kids (9 and 5) and we had a great time. Beach was very nice, pools we great. Room was nice. Highly recommend the family package as we had a personal "assistant" helping with anything we needed and went the extra mile. Food was fantastic but at the specialty restaurants, our kids did not have a lot to chose from so we would go to the buffet afterwards for them. The buffet was one of the best I have been to in Mexico (we have been to 15 different all-inclusive places in Mexico).

I was happy that they had DosXX on tap. Bartenders at the pool were OK, it seemed they were too busy to smile. Everyone else at the resort (employees) were always smiling and asking if they could be of assistance.

I would highly recommend this resort. We have stayed at Melia's in Cabo and PV but this place... nice.

  • Stayed: November 2013, traveled with family
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2  Thank Dconner7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan, km 16.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#22 Top resorts Hotel in Cancun
#23 Luxury Hotel in Cancun
#24 On the Beach Hotel in Cancun
Price Range: $266 - $738 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Official Description (provided by the hotel):
Timeless luxury with an avant-garde flair evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Melia Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Melia Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Melia Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatan Peninsula, and the privilege and compassion of Gran Melia, premiere Cancun resorts. ... more   less 
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun

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