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“Wonderful Experience!”
Review of Paradisus Cancun

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Paradisus Cancun
Ranked #23 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
Texas City, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful Experience!”
Reviewed October 2, 2013

My family and I went into a trip to spend a small vacations at Cancun last month. We spend 4 days in one of the most rememberable vacations we'll ever have. With our small kids getting rotten spoiled by the family concierge staff, our only concern was in how to spend the extra "couple time" we weren't expecting, so, we discovered this Coco's Bar at the hotel beach, with a magnificent view of the ocean, were you can lay on your very own private beach bed, and spend all your day just chilling out and enjoying yourself, even they had a butler to bring you what ever you needed. At the end of the day we picked up our kids from the family concierge and went to have dinner at the mexican restaurant near the beach, where we taste some of the most extraordinary mexican cuisine.. Just amazing!! (Definitively two thumbs up!!!), afterwards, we went to our room, and for our own surprised, our beds were folded just for us to get inside and sleep (they make some extra points with the kids by adding a chocolate on top of the pillows!)
I believe, the best part was knowing that our kids were safe and having fun, while we could spend our time as a couple as well. Most say that for the first time in my life, I felt that a hotel wasn't just an industry for passing the night, far beyond that, was a business for creating feelings and memories!
For all the people working in Paradisus Cancun Resort, thank you to all very much!!! Looking forward to come back pretty soon!!!

Room Tip: Beach front worth it's value!!!
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Departamento de Calidad at Paradisus Cancun, responded to this review, October 3, 2013
Dear Guest,

Thanks for your time and kind words about our hotel, we couldn’t be happier with it!
It is so rewarding for us to know that you and your family had a great time here and enjoyed our accommodations and staff. It is rewarding to hear that our Family Concierge program fulfilled your needs and that your kids enjoyed as you experienced an extra “couple time” in Coco´s Bar, in addition, we are glad to hear that the turn down service and staff service surpassed your expectations.Our goal is to make each guest feel like home in our hotel!

Once again, thank you for your kind comments about your stay at Paradisus Cancun.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2,019)
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English first
Seymour, Indiana
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 1, 2013

Having stayed at other various resorts in Mexico, this place can no way be compared to other 5 star resorts. Rooms that were held together by paint and caulk, lack of air conditioners that properly worked to cool our room, let alone to cool the restaurant's, and a crew of pushy "members only club" sellers, all deemed to work for a heated time, but not a enjoyable one. The resort had numerous plant boxes and vines for an enchanted view of greenery, yet to grow these, the roofs all have glass panels to let in the sunlight, along with the tremendous heat that comes with it. Thinking the pools will cool you off, well they can a bit until 7pm each night,, since after then the pools are closed for "cleaning and sanitizing", which as a vacationer seemed ridiculous! Even though this resort had over 700 people there the week before, we found that most of the restaurants were closed every other day because this was "slow season". Now the restaurants that we finally did eat in had incredible dishes. I do recommend the food at the restaurants, yet the buffet at lunch time was awful, really awful. As usual in Mexico, the wait(Hector), pool(Rogelo), and bar staff(Karina Reyes) were tremendously courteous, but the room cleaning staff wasn't really up to par, even if it had been for a local run down interstate motel. In the end all I can say is "wont be going back there any time soon, unless its half price and I know the air is on "super high".

Room Tip: If you love HOT, HOT, HOT, rooms choose ocean view. If you love a view of the busy road traffic and...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank mrmarkx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Departamento de Calidad at Paradisus Cancun, responded to this review, October 3, 2013
Dear Guest,

We would like to apologize for all the inconveniences you had during your last stay as the restaurants air conditioner and room cleanliness. In addition, we would like to offer and apology because the Club sellers demeanor as they did not offered this promotions in a professional manner. We already informed their Club Melia manager to be sure that this will not happen again. We want to thank you for the comments about our dishes and the kind comments about some of our staff members that fulfilled your expectations. We really appreciate all the information received as we will be working to improve each one of the issues you mentioned hoping you will give us another opportunity to be your host on your next vacations.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 1, 2013

Paradisus Cancun proved to be a great place to stay for my business/leisure trip. There is a nice combination of business people, couples, singles and families so no one feels out of place. The restaurants are all good with nice presentation. The staff is friendly and willing to help. All of the water sports that are included are located in the AquaMarina right across the street on the lagoon side. They only have an agreement with hotel and are not hotel staff, hence there are tip boxes everywhere and they have no qualms about asking for tips either. They require a waiver form where we would be responsible to pay $40/square inch of damage, so be careful. I still rented windsurfing equipment and a Hobie Cat and did a little sailing. There are also kayaks for rental. I am into fly fishing, so I spent a half day with a guide from CancunTarponFishing.com and it was excellent.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Departament at Paradisus Cancun, responded to this review, October 3, 2013
Dear Guest;

Thank you so much for such a positive review! We are so happy to hear that you enjoyed your stay and appreciate you taking the time to post!

We look forward to welcoming you back very soon!

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed September 30, 2013

We spent one week at royal service for my husband birthday. We loved this hotel. Service was amazing ( thanks to aidé, lulu ( lourdes), felipé, jesus patino, and our butler hervic.
The food was excellent, especially vento, the decor and the food was pretty amazing at the bana chinese restaurant.
Only déception, the spa water circuit really needs renovations.
Over all we will recommand this resort.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bduo1380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Departament at Paradisus Cancun, responded to this review, October 3, 2013
Dear Guest,

Thanks for your time and for your words about our hotel, we couldn’t be happier with it!

It’s so rewarding for us to know that you had a great time here and enjoyed our accommodations and staff. Our goal is make each guest feel like home in our hotel!

We really apologize if our spa circuit did not fill your expectations but we will share your comments with our associates in order to continue improvement.

It will be more than a pleasure to have you as a guest again!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 30, 2013

I spent 4 days with my family in this hotel and knowing the outstanding quality for groups & conventions, this time I experienced a different attention. The marketing from the hotel: Make the kids the decision maker - it works, it makes them feel important, they keep this ¨wow¨feeling together with the brand name of Paradisus and you have your future clients save!! They go around in school and talk about their stay in your hotel!! But besides the spectacular attention of Family Concierge, also food & beverage were very high standard. The beach of Paradisus Cancun is much bigger then the beach areas of the hotels competing for the same piece of business. Although the hotel building is aprox. 20 years old, the bathrooms are small, but maintainance is working on all the details. We will definitely come back with the family and will recommend it highly for groups & conventions as well.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank satvkn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Departament at Paradisus Cancun, responded to this review, October 3, 2013
Dear Guest;

Thank you so much for the positive review!

We are so glad you enjoyed the Paradisus Cancún hospitality.

It will be our pleasure to welcome you back for another memorable stay.

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
1 review
Reviewed September 27, 2013

The hotel was fabulous except when they closed four restaurants in the same area. At the time there were 800 guests having a party ---they forgot we were even there.Didn't get any thing to eat that night!!!!!! ----
Lovely hotel with a great staff --- In the BUFFET- NAOS- enjoy the services of-Ignacio Vazquez , he will meet your every need with a smile & a feeling of home.++++
Restaurant-FUEGO --Aurelio,Hector -----food to die for !! service the best.
Market Grill--an experience you should have--once in a life time--for myself
three times---wow . Can't wait to return
Christen & Marisol looked after every need-- Guest Services are the best---perfection -wow!!! they have it!!!!

Room Tip: We prefer a quiet floor-I walk with a cane --they made it a pleasure!
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Betty J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Departament at Paradisus Cancun, responded to this review, October 3, 2013
Dear Guest,

Thank you so much for sharing your 10/10 experience with your fellow travelers.

We are so glad you enjoyed you stay with us and we think our staff is pretty great too and appreciate you taking the time to say so as well!

We look forward to seeing you again soon and please do not hesitate to contact us should you wish assistance.

Gracias!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 27, 2013

Tropical, aromatic,uniquie and Mayan in its architecture this resort is lovely. For all ages. They offer the family concierge along with an adults only area.As you enter the lobby it is beautiful and very tropical - jungle vines and very appealing to the eye. Open atmosphere and an abundance of food options. Offering an incredible convention area it is great for those small, medium, and large conventions and Destination weddings. Beach front property on a lovely white sand beach in the heart of Cancun. You can walk a great distance on a nice flat beach. Easy access to public transportation . The Spa holds up to the reputation of the Paradisus properties and even has a little kids spa.....a dream for every little lady in the family. Pedicure and manicure station. Hair and make up station and a choice of candy for the little guest. Food and service over the top. Fabulous destination resort for wedding or honeymoon for certain. The rooms are spacious and very nice. Room category will vary throughout the pyramids. I would recommend the upgrade for Royal Reserve area for adults only and upgrade to the family concierge for those traveling with children. The Paradisus Cancun is quite incredible and I would highly recommend.

Stayed September 2013, traveled on business
Helpful?
3 Thank Laurielee2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Departament at Paradisus Cancun, responded to this review, October 3, 2013
Dear Guest,

Thank you so much for sharing your positive experience with your fellow travellers.

We are so glad you enjoyed your stay and thank you for share your apreciations about our Royal Service, Family Concierge, Yhi Spa and Yhi Spa for kids

We look forward to have you stay with us soon….hopefully for a longer stay this time with family and friends.

Thank you for your preference.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Cancun

Property: Paradisus Cancun
Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 Luxury Hotel in Cancun
#23 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Official Description (provided by the hotel):
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun

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