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“Quality service and politeness”
Review of Paradisus Cancun

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Paradisus Cancun
Ranked #23 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
cape cod
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Quality service and politeness”
Reviewed July 4, 2013

So many reviews out there thru so many website, and so many disappointment that people go by. Well, he is a place that quality thru and politeness is there to stay. From the moment you enter to the sad moment of having to leave, you will have the best experience from service, politeness, quality of food, cleanliness, just professionalism of all the staff, the accommodations and just the pride that they all have. What a stay, what a place. Don't hesitate at all, this is the place to go.

Room Tip: Pick and choose, it's all good
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank erick m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Department at Paradisus Cancun, responded to this review, July 8, 2013
Dear Guest ,

We thank you for your feedback. It was a pleasure to have hosted your stay at Paradisus Cancún Resort. Our guests come various walks of life and we endeavor to offer the best in hospitality to them.

Definitely our unmatched service makes us distinct from other resorts and there is no greater satisfaction, as a receiving kind words from a valued guest.

Once again, we thank you for staying with us. We look forward to hosting you again in the near future.

Thanks & Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2,020)
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English first
Marietta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 3, 2013

This Hotel and Resort was amazing! you will love the service!it was just me and my husband and baby. The location and view from the Hotel is GORGEOUS!! We had family Concierge and overall service was great. We are definitely going back to this resort. This Resort has an all day world cuisine restaurant open to everyone at the hotel for Breakfast,Lunch, and Dinner and night snacks. and all the restaurants at this resort are great. Everyone is helpful and Friendly. We definitely enjoyed our stay at Paradisus, Cancun. A family friendly Hotel and Couples.

  • Stayed June 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank AlaaHleis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Department at Paradisus Cancun, responded to this review, July 8, 2013
Dear Guest,

Thanks a lot for your review. We all are delighted to know that you had such a great experience at Paradisus Cancún Resort

Our team is committed to extend the world class hospitality, excellent services and wonderful meal experience to its guests. Your recognition of our efforts motivates us.

Our team will look forward to welcome you again

With Kind Regards
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Whiting, New Jersey
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 3, 2013

My husband and I went to Cancun for the first time, not knowing what to expect. We were pleasantly surprised with the food, service and accommodations! Our room was in pyramid 1 where Club Melia was located. Everyone there is very hospitable and goes out of their way to make your stay perfect. Definitely recommend and we will be back.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Nelida G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Department at Paradisus Cancun, responded to this review, July 8, 2013
Dear Guest

Thank you so much for such a positive review! We are so happy to hear that you enjoyed your stay and appreciate you taking the time to post! We think our staff is pretty great too and appreciate you taking the time to say so as well! We look forward to welcoming you back very soon!

With Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 2, 2013

We read a lot about the hotel before we checked in. Our goal was to upgrade to their "Red Level" and did as soon as we checked in. Everyone was helpful and friendly. Food was great at all the a la carte restaurants. Unlimited drinks and food was a plus for sure. I went to the spa for a deep tissue massage, which was a nice time as well.

Room Tip: Upgrade to Red Level for a few more dollars a day.
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  • Stayed August 2012, traveled with friends
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    • Service
Helpful?
1 Thank MexiShrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Department at Paradisus Cancun, responded to this review, July 8, 2013
Dear Guest,

We appreciate and thank you for your kind feedback. Thank you for recognizing our Red Level team members, who are indeed our stars. We are glad you were comfortable during your stay, and we are glad to know the team was professional yet friendly.

We look forward to welcoming you once again.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed July 2, 2013

Location was great! In between ocean and across from water activity Marina. Had 2 great dinners. One at Tempo and one on the beach. Both times had great servers. Especially Webster. He was very knowledgable about wine.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IVL2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Department at Paradisus Cancun, responded to this review, July 4, 2013
Dear Guest;

Thank you kindly for sharing your review. We are very pleased to learn you enjoyed our gastronomic experience and the hotel’s location.

We are most grateful to hear that our staff making your stay memorable in particular,Webster.

We certainly look forward to welcoming you back to Paradisus Cancún soon.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarksville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 2, 2013

My family and I enjoyed our vacation at Paradisus in Cancun. Very relaxing time on the beach, at the pool. The rooms were very nice. WE enjoyed the staff that served us, Samuel our butler, Waiter Raul & Webster at Tempo Restaurant. Tempo and Mole was our favorite. The pool service and food was great. Francisco was always nice. Our favorite cocktail server was Karina Reyes at the Avenue Bar. Once we left for the Red Lounge she saw that we were taken care of there. Many thanks to all that served us! Hope to see you again soon!

Room Tip: Upgrade - you will be very glad you did!
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clarksville_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Department at Paradisus Cancun, responded to this review, July 8, 2013
Dear Guest

We genuinely appreciate your honest feedback and we are delighted that you overall enjoyed your experience.

We are also grateful that you mention your Fantastic time with your butler Samuel and your Gastronomic Experience in Tempo y Mole especially with Raul & Webster. We always encourage our Restaurants representatives to maintain a warm and professional attitude, to make our Guests feel comfortable and welcomed .

We are pleased to hear you enjoyed our Red Lounge, Pool Bar and Av Bar with our team especially with Francisco y Karina Reyes. Your recognition of our efforts motivates us!!

Thank you for sharing your impression, we do look forward to welcoming you back on your return visit Paradisus Cancún Resort to show you the result of our commitment to service excellence.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 1, 2013

The hotel is very nice and huge, common areas are relaxing, but our room was just average and not like the ones pictured(outdated furniture, ants in the kitchen, flat screen tv and free wifi). Pyramid two were the "members" stay was very neglected and seemed out of place with the rest of the hotel. The staff is friendly, but the elevator in our pyramid was constantly out of service, good thing we were on the second floor. The hotel did not seem to be overcrowded and our pyramid seemed almost vacant. There was only one ice machine in the pyramid, and to get the gym is a workout on its own. I think the hotel has night entertainment, but we really not informed; although one night we did hear drums. If you don't get the all inclusive plan expect to pay for everything, extra coffee, water, and even local calls. The pool is deep, and you have access to the beach. We were unable to use the concierge service, since we kept missing her. Concierge did leave messages for us, she wanted to meet us and would call around noon and was there only up to five. So I guess if you want to be locked up in your room and not sightsee or tan in the beach, then you can use the concierge.If you want to go out to the main road expect a long walk.

We stayed June 15-22. Upon checking our baggage was received by the bellhop, we were half way escorted to the check in area for "members" in pyramid 1. We were assigned to Pyramid2 which seemed to be quite neglected, the water fountain was turned off. The room was to sleep six in two beds and a couch which they refer to as a bed. My husband and I ended up sleeping in the very uncomfortable couch/bed. The last two or three days we were greeted by the stench of oil based paint, the water fountain was being painted and it was very strong.

Over all since we got a very good deal on the hotel we didn't complain about the room or paint. On the plus side we were never approached by any sort of time share salesperson. I guess since for some reason we were considered "members" ( we don't own a time share) we were not approached by anyone.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Evkvlev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Department at Paradisus Cancun, responded to this review, July 4, 2013
Dear Guest;

Is very much appreciated and we're glad you chose to stay with us. Fresh perspectives of our hotel and amenities are very helpful as we look into refresh opportunities and we appreciate your comments.

We'll also pass on your feedback about your experiencie to the appropriate Department Managers of our team.

Please consider us for your next stay in Cancún.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Cancun

Property: Paradisus Cancun
Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 Luxury Hotel in Cancun
#23 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Official Description (provided by the hotel):
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun

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