My boyfriend and I stayed here for a week, we opted for the the Royal Service option when we booked in January. If you are traveling as a couple do not even hesitate to spend the extra money for the Royal Service Package. There were a few flaws to the package, but the pros definitely out weigh the cons!
The only problem we really experienced or thought needed some attention were that the butler aspect isn't that amazing. We saw our butler maybe twice, three is pushing it. We made our reservations through him 3 times for 3 different restaurants. The 2nd night he screwed our reservation up as well as the 3rd (he actually never made it!). We were also told at check in we were allowed one bottle of our choice of liquor and once again our butler told us they didn't have any and we would definitely have it before we left, in which we did not.
The Bali beds are the best ever, just make sure to reserve them 1-2 days out. The Bali beds on the beach are the best but ALWAYS booked so reserve at least 2 days in advance. We were told you are guaranteed 2 beds during your stay but we actually had one 3 days. La Palapa the restaurant by the pool is yummy! We were never told no for anything.
Go the extra mile and tip too because you get better treatment!
We ate at Naos (buffet), Mole, Vento, & Bana. I am a very picky eater and ALWAYS found something to eat! We were not a fan of the buffet...there were always kids running around unsupervised and digging their hands into the foods without the use of utensils (YUCK!).
The other restaurants were great though! The drinks were so so.
We both suffered stomach issues from the food & drinks & water from this resort though.
We have stayed at other resorts in Cancun, and this one is STILL the BEST! Check-In was a bit LONG! No one helps you carry your bags to checkout so be prepared for a work out!
Only other issue is....the thermostats don't go lower than 65 which is still to warm for me! The hot water also does not go hot enough.
Book a lagoon view...no one ever was on their balconies anyways!
- Official Description (provided by the hotel):
- Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more less
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- Also Known As:
- Gran Melia Cancun Hotel Cancun
- Cancun Gran Melia
- Grand Melia Cancun
- Melia Cancun