The Gran Melia has been converted to a Paradisus. A few things have changed but it's basically the same facility. We stayed in a "studio" with a kitchenette allowing for prep of a little breakfast or snack if desired. Although the room could use a little sprucing up it was clean and well maintained. The bathroom area was in need of updating. Grout was chipped away and when replacing the original tub a large amount of caulk was used to seal the space difference.
Check in was efficient. We were in the room in mere minutes with luggage appearing shortly thereafter.
There has been a huge turnover of staff. Very few remained from the staff we met just a year ago. However, with minor exceptions explained below everyone from guest services was friendly, very willing to assist when needed, and very polite.
We do not choose the all inclusive for we prefer to experience the local eateries. Just across the street within walking distance are Savio's, The Crab House, and Harry's. They all offer views of the bay at sunset as well as good dining and reasonable pricing. We also take the bus to the Plaza la Isla for a few adult beverages and live music late in the afternoon.
We did eat at the buffet. There did seem to be less of a selection, especially of fresh fruit, but in general it was ok.
To finish the comment above we also ate at the Market Grille our first night. We didn't have a reservation but it was early and only three other couples were seated. The hostess wasn't appreciative of that but we were seated. The waiter was friendly but had a little trouble with English and explaining the process. Once it was determined the service was similar to an Argentine steak house everything including the food was fine. It just took time to get there.
The other less than stellar dining experience was at Bana. Reservations were made and we arrived on time. While we and about a dozen others waited to be seated a staff meeting was being held within our view. We waited about 10 minutes for its completion. There were no apologies or recognition of the delay.
With the relatively minor exceptions the time at the Paradisus was great. We plan to return next Spring for another week of relaxation and forgetting about the grind back home.
- Official Description (provided by the hotel):
- Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more less
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- Also Known As:
- Gran Melia Cancun Hotel Cancun
- Cancun Gran Melia
- Grand Melia Cancun
- Melia Cancun