Upon arrival we told we booked Royalty Service, no idea what that meant but I guess we were assigned a butler. He helped us to the room and we didn't hear from him again that day. Seeing him the next day upon walking through the resort, he did get us a dinner reservation which was nice. I witnessed a lot of butlers checking in on their guests around the resort and on the beach, not ours. We never heard from or saw him again after day 2 of a 5 day encounter. Even upon check out, other butlers were gathering people bags and bringing them to check out, not ours. I guess maybe you need to ask for what you want.
Resort overall was amazing, our view was just breathtaking from the balcony. The room was just the right size although beds seemed a little stiff but overall not bad. The bathroom was clean and a good size. Beach was just great as our weather albiet windy was beautiful. The food was a little different for us Boston folks however, it was okay.
The restaurant Vento would have to be my favorite, although others complained about the food not being hot, I found it warm enough. Our waiter, Jonathan was absolutely Amazing!!! I was very impressed with the service I received, so impressed we ate there a second night!
The Avenue Bar has a great bartender, "Alexander the Great", he keeps the atmosphere lively and fun.
We meet amazing people from the UK, South Carolina, Florida, Minnesota and California. It was so much fun and very entertaining.
All in all, I would go back tomorrow!
- Official Description (provided by the hotel):
- Timeless luxury with an avant-garde flair evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Melia Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Melia Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Melia Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatan Peninsula, and the privilege and compassion of Gran Melia, premiere Cancun resorts. ... more less
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- Also Known As:
- Gran Melia Cancun Hotel Cancun
- Cancun Gran Melia
- Grand Melia Cancun
- Melia Cancun