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“Tempo restaurant in Paradisus, Cancun”
Review of Paradisus Cancun

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Paradisus Cancun
Ranked #24 of 177 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
Reviewed February 13, 2013

Our dining experience was excellent, as was the service from our waiter, Webster. He was very personable and professional.
The eight course dinner was interesting and tasty, served in a very relaxing atmosphere.
Thank you for making our evening special, Webster!

  • Stayed: February 2013, traveled as a couple
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1  Thank AMajer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality department at Paradisus Cancun, responded to this reviewResponded February 18, 2013

Dear AMajer1

We are overjoyed to read that you had such a fantastic experience at our Tempo By Martin Barasategui restaurant and your stay at our Hotel.

We, at Paradisus Cancún Resort, strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated. Your recognition of our efforts motivates us.

We will look forward to welcome you back again

With warmest regards

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5,888 - 5,894 of 9,492 reviews

Reviewed February 13, 2013

Stayed there with 3 other friends.

Very nice hotel, but not much entertainment at night. But it is good for stay with friends and have a quite time.

Food are great and the restaurants are excellent. The Mexican one is the best in my opinion.

Rooms are clean and room services are quick.

Room Tip: Get a higher level room
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  • Stayed: March 2012, traveled with friends
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3  Thank Keven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Department at Paradisus Cancun, responded to this reviewResponded February 18, 2013

Dear Mr. Joe Y,

Thank you for taking the time to post your review of our hotel on Trip Advisor. We were pleased to read that you enjoyed the hotel and all of its amenities.

We will have very much in mind your impressions and we will work to improve our activities program, with the only aim of satisfying the needs of our guests.

We look forward to welcoming you home! Regards

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Reviewed February 13, 2013

I thoroughly enjoyed my stay here. The property is exquistely appointed and the staff is very friendly and attentive. I especially enjoyed Victor, Webster and Yareli, they were awesome servers in the Grill.

  • Stayed: February 2013, traveled on business
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Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Department at Paradisus Cancun, responded to this reviewResponded February 14, 2013

Dear Steve C

Thank you for your review. We are pleased to hear you enjoyed your stay and will let the Restaurant Staff know that they helped you have a great stay with us.

All of us at the Paradisus Cancún Resort are passionate about hospitality and we were pleased to see you noticed.

Hope you come back again soon, so we can serve you once again!
Regards

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Reviewed February 12, 2013

Had a very enjoyable and relaxing vacation. Beach and water were breathtaking. We had the Royal Service and the staff and service were outstanding. The hotel is elegant, serene and the lobbies are majestic and well cared for. Tempo restrauant was an upscale restaurant with attention to every detail. Waiters and chef were top notch. Each course was perfectly planned and beautifully served. This is a 5 star restaurant and was total enjoyment for the palate. Denisse, our waitress at the Avenue Lounge was wonderful. We can't say enough about Sergio our pool and towel attendant. He always had a smile on his face and is an asset to your staff. Our pool and beach waiters Gerardo and Octavio also did an outstanding job. They always were so accommodating. Thanks to everyone for making this a wonderful vacation for our family.

Room Tip: Recommend the Royal Service
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  • Stayed: February 2013, traveled with family
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1  Thank 11Nancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Department at Paradisus Cancun, responded to this reviewResponded February 13, 2013

Dear 11Nancy.

Thank you very much for your kind mention of our hotel and your patronage.
We are delighted to read your review post about your visit at Royal Service . It gives us great pleasure to know that you thoroughly enjoyed your visit highlighting the design & ambiance inside the hotel and the service provided by our colleagues.

We have noted your feedback regarding our Tempo by Martin Berasategui Restaurant, we are very glad that your had and fantastic culinary experience and that you were especially pleased with the professionalism, and friendliness of our staff there.

We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated.

Thank you once again for sharing your feedback on tripadvisor, We hope that we will be able to welcome you back to Paradisus Cancún Resort.

Yours Sincerely

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Reviewed February 12, 2013

We stayed at the Paradisus the week of January 26th to February 2nd for our annual ladies getaway and were blown away by our experience! The resort is gorgeous, clean, and the service highly exceeded my expectations. Book the royal service!! It is well worth the extra money! Upon arrival we were quickly greeted and introduced to our butlers Francisco and Erik who made sure we had everything we needed for for the week. They were so accomodating and friendly! We found a tequilla at Blue Aguave that we wanted to purchase to bring home but wasnt for sale on the resort so Fransico offered to purchase it for us on his day off and bring it in for us!! Every single employee that we encountered on the royal side was amazing and always greeted us with a smile and went out of their way to make our stay special! Our favorite servers were Karina and Consuelo! They made our stay so much fun!

As for the restaurants your definitely not going to leave this resort hungry or thirsty for that matter.We enjoyed all of them but our favorites were Vento, Bana, and Tacos. Juan Carlos and Victor were our servers at Vento and they made the dining experience a BLAST! Probably the best service I've ever recieved anywhere!! Anotonio at Bana was fantastic also! Make sure to check out the blue aguave for tacos and tequilla tastings. We vacation quite often and my biggest complaint about a lot of the resorts is the food! Definitely not the case at the Paradisus!

The nightlife at the resort is great and fairly laid back. The Avenue Bar is a lot of fun and you can expect to meet a lot of fun people! Look for the server Danielle! She was so friendly, remembered our names from day one, and never left us thirsty! The Red Lounge is a little small but a good place for dancing! Make sure you find Gabriel and order a Mexican Baby Maker!! He was such a fun bartender and always made sure our drinks were full!!

When we first booked this resort we were a little weary because it was in a transition period from the Grand Melia to Paradisus but were so happy with the experience. The only thing I would suggest is playing a little more latin/vacation music throughout the resort! Thank you for a wonderful vacation!! We will definitely return!!

Side note!! Tip the employees!!! Yes it is all-inclusive but the employees work very hard and deserve a little extra!!

Room Tip: Book the royal service in building 5!!
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  • Stayed: February 2013, traveled with friends
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1  Thank Vickie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Department at Paradisus Cancun, responded to this reviewResponded February 13, 2013

Dear Vickie R

Thank you for your kind and detailed review.

It is really gratifying for us to learn that you enjoyed every single aspect of your stay with us so much that you are considering returning, which actually is the biggest compliment a Hotel can hope for. Thank you so much for this and also for your kind comments about our staff, which we really appreciated and which we will make sure will be passed on to them.

I have reviewed each of your comments and we will make sure that we will work on your suggestions about music undisturbed our guest´s tranquility .

Thank you so much for your kind and motivating comments, we look forward to welcoming you again, hopefully soon, to the Paradisus Cancún Resort.

Kind regards

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Reviewed February 12, 2013

Wife and I arrived back to the cold and snow of MN, last night, from our week at Paradisus Cancun.

After a slow check in, we went to the pool area, until our rooms were ready. Rooms were ready by 1pm, and we changed to our swimsuits, and headed back to the pool.

Met some nice people, and had a few cool ones before dinner. Good friendly bar staff, as well as the server staff. Service is the key for me, and it was outstanding there.

Chicken wings was my lunch choice most days at the pool, the hambugers were very good too, but the wings were excellent. The pool area is very busy, so the most IMPORTANT tip I can give is, get up early, like 6am and bring towels or books, and stake out the spot you want, because by 7am the choices (if you want some shade) will be limited. 6:45am Sunday the 10th, there were no shady spots left. If you pick your spot, and go to breakfast, no one will claim your place.

We took advantage of almost all the resturants, and the food was excellent, as was the service. The skewers of grilled meat at the Market Grill, were to die for, but the chicken was the best I've ever had. Love to know how they marinade it. Lots of choices at Naos for breakfast, lunch and dinner. Very well stocked buffet. The other restuarants were excellent as well, but make sure you have reservations, where needed.

The rooms were nice, and good sized, and our view of the lagoon was great. The beds left something to be desired, as I just couldn't sleep very well, but who needs sleep, you're on vacation. We were in the Main tower, numbered 3. Some had said there was music until 1-2am, but I didn't hear it, if there was. Most nights the noise died down by 8:30-9:00. The maid service was wonderful. No problems there.

The staff was friendly everywhere, and if you have questions, they willingly give you the answers you need. Want a cab? They order it for you. If they see you with your luggage, they rush to help you. As I said, service is the key for me, and here, it's excellent.

We had a water pipe break above our room in the hallway outside our door, but we didn't get much water in our room, and the maid service and others were there in seconds, to make sure our belongings were taken care of. The bottoms of our shoes in the closet got wet, and that's as far as any water went in our room. In other words, about 4 feet. Nothing else was wet. Great response to that event, which could easily happen anywhere.

I would not hesitate to return to the Paradisus Cancun. Wonderful experience, great food, great staff. Great beach. Simply a wonderful, if not blazing hot vacation.

Well done Paradisus, very well done.

  • Stayed: February 2013, traveled as a couple
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2  Thank Trucker13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Department at Paradisus Cancun, responded to this reviewResponded February 13, 2013

Dear Trucker13

Thank you very much for your kind and detailed review, which we really appreciated.

We are happy that you thoroughly enjoyed your stay with us and that you were impressed with the quality of service, facilities and food provided. We will make sure that your kind comments will be passed on to our entire team and would like to thank you on behalf of them.

We look forward to welcoming you again to Paradisus Cancún Resort and hope that you will be able to enjoy more of the sunny, lovely weather the Cancún is usually known for.

Kind regards

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Reviewed February 11, 2013

Pay for the royal service...it's quiet but not too quiet and waited on hand and foot. They book everything for you, it's like you're a queen! Sergio is amazing amazing amazing and sweet and so is Consuelo at the pool bar! No complaints except for music. Would prefer Spanish music instead of techno/slow/spa. We love everything about Cancun including their music. Beds around pool are awesome!

  • Stayed: February 2013
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2  Thank carolynjankiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDCR, Quality Department at Paradisus Cancun, responded to this reviewResponded February 12, 2013

Dear carolynjankiv

We are pleased to read that you enjoyed your stay with us and very much appreciate your positive comments. Thank you for taking your precious time to publish your review about our Royal Service.

We have shared your comments with the Team, in particular Sergio and Consuelo.

Thank you for your recommendation, we will consider the possibilities to in include more Spanish music.

Hopefully see you back in your future visit here in Paradisus Cancún

Regards

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Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan, km 16.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#22 Top resorts Hotel in Cancun
#23 Luxury Hotel in Cancun
#24 On the Beach Hotel in Cancun
Price Range: $255 - $716 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Official Description (provided by the hotel):
Timeless luxury with an avant-garde flair evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Melia Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Melia Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Melia Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatan Peninsula, and the privilege and compassion of Gran Melia, premiere Cancun resorts. ... more   less 
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun

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