What a terrible experience! Upon our arrival, after 2 hours to check-in and a very tired baby, we are informed that the promotion we booked with EXPEDIA was actually a little booklet with some louzy coupons. The reason we booked this hotel was because we would get a $200 dollar hotel credit, that we thought we could use to buy food, go to the spa, etc.
After that, the hostess kindly take us to our rooms and tell us that the first morning breakfast was free. We happily get to the NAOS restaurant the following morning and look like complete idiots when informed that there was no free breakfast, but a charge of 35 dollars per person for a crappy buffet.
We came with our daughter who wakes up early, so we were always the first ones to get to the pool in the morning. Let me tell you that there were no chairs available to use, they were all marked with towels/books/sun lotion. We found out that there was a "mafia" of people who pretended to be guests, who actually worked at the hotel for tips to get you a chair. Ridiculous! These people will do anything to get your money!
I felt unsave the whole time. Now reading some of the reviews I consider my family lucky because we didn't get robbed.
The hotel is beautiful, it looks like a 5 star hotel but has a 1 star service. The food SUCKS. Service the worst I have ever experienced. I had to ask for shampoo, soap, new towels EVERY SINGLE DAY.
The bathroom smelled like sewage and I had to call several times to get someone in maintenance to take a look. The guy arrives at the room with some scented bleach and tried to cover the problem.
I would NOT recommend this hotel to my worst enemy!!!!!
- Official Description (provided by the hotel):
- Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more less
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- Also Known As:
- Gran Melia Cancun Hotel Cancun
- Cancun Gran Melia
- Grand Melia Cancun
- Melia Cancun