I spent 5 nights in this hotel in Cancun because all the other hotels were fully booked. I really cannot recommend this hotel! It is way too expensive for a maybe 2 star hotel. far from the beach and in a really ugly and noisy area. The stuff was unfriendly and hardly helpful. The rooms smell very musty and the air conditions are very noisy and old. The service is really bad. The restaurant I unfortunately can't recommend either. A lot of things on the menue they can't serve and I got the worst food poispning ever from their quesadillas. They put boiling chicken into my quesadillas which was just super nasty and made me sick for 3 days. I asked them to give me at least back the money for those quesadillas which they just didn't want to! The worst in this hotel is, that is is incredibly noisy at night. They play the loudest music all night long and won't ever apologize for it or offer you a refund.
Just really stay away from this hotel, there a lot better ones in Cancun.
- Official Description (provided by the hotel):
- Cultural Hotel that represents the Mayan Culture and mythology. 80 standard rooms, are usually decorated to reflect the constant desire to show the Mexican culture, its colors and carved stones.We have Spa, Relaxation Massage, Reductive, Steam Bath (Temazcal), Facials, Treatments, Beauty Salon, Meeting rooms, Conferences, Yoga, Pilates, Film Art, Art Gallery, Swimming Pool (Out Door), Beach Club, Car Rental, Travel and tours, Wireless Internet, Parking, Elevator, Radio Station, Handicap Room. ... more less
- Reservation Options:
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- Also Known As:
- Xbalamque Hotel Cancun