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“Improved a lot the last year”

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Hotel Xbalamque Resort & Spa
Ranked #157 of 181 Hotels in Cancun
Mahahual
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Improved a lot the last year”
Reviewed October 31, 2011

When we have to be in Cancun we always stay at Xbalamque. Rooms are clean and the whole entourage of the hotel is very nicely designed. For the past year management have improved a lot of things in the hotel, renovation of rooms and paintings on the wall. Service of the staff also improved. The only thing I dont like at all is the parking space or whats left of it. Half of what used to be the parking lot is now "restaurant" area, and 90 % of the time there is no room for your car. Situated in the centre of the city it is important to have a safe area to park your car.

Room Tip: During weekend ask for a room AWAY from the street..to avoid noise of the nightlife
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  • Stayed October 2011, traveled on business
    • Value
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Helpful?
1 Thank mahahualmexio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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429 reviews from our community

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Las Vegas, Nevada
Level Contributor
114 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed September 25, 2011

Actually below average. If you want a truly old school Mexican experience, stay here. As you enter, it's like stepping into a set for an old Mexican black and white movie from the '60s. The employees are nice, but don't expect too much in the way of accommodations other than simple and basic. It is air conditioned (wall unit) and good for one night. There is a restaurant, bar and pool here. Yaxchilan Avenue is also filled with restaurants. The Ramada, more expensive, is a few doors down.

  • Stayed September 2011, traveled solo
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Helpful?
2 Thank Rick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 7, 2011

i stayed there got a great rate stayed for almost free because cost 85 a night i got it 4 35 then a couple came in and wanted a room for 3 nites they were going too give them 75 a night i told them to go line and get the on line price of 35 and breakfast and one date free.
the gave me 50.00 American for the advice. well the room was great and clean the maid was great the pool was great made friends with many women. the bars are very close the park is very close. the night life on their street is great. i always feel safe their the military was their during my stay it was their head quarters in the area. i made very valuable contacts from them being there as is because I'm law enforcement from Chicago. 8i love the way the hotel is painted with Mayan art. i recommended this hotel highly it is close to everything that you need shopping the beach restaurants much much more. it is the real Mexico you can always reach me here to get more information.
deputy dave Cancun dave

  • Stayed December 2010, traveled as a couple
    • Value
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Helpful?
2 Thank cancundave53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 30, 2011

We stayed in Xbalamque Cancun for four nights together and we aren't satisfied with it. Reception is nice, and people from the staff are friendly but the room and overall feelings from the hotel arenť good. Rooms are very dark with old air conditioning (maybe is better not to turn on it), floors looks too old and dirty. The bathroom is quite good but donť expect luxury. Anyway, there is not storage space for your clothes, just two drowers in the bathroom. There is also small garden in the hotel with pool and bar. Food and drinks from the restaurant is good, but service is horrible. Pool is nice and really calm due to his location (hotel is located in Cancun downtown few blocks from bus station - location is really good!), but there is always mess in the water. When we went to the airport, hotel offered to us their taxi service. We payed to the hotel and when we arrived on the airport taxi driver said that the hotel did not pay him and we had to pay again. It's horrible! And hotels also promotes free wi-fi in the rooms, but for the whole stay the connection to the internet doesn't work in the rooms - just in the reception...

  • Stayed March 2011, traveled as a couple
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Helpful?
1 Thank Elis Š
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 26, 2011

I really enjoyed my stay at the Xbalamque in January. I have traveled throughout Mexico, and live in Cancun, so I am very aware of what is out there. When I was having work completed in my home I needed to get away from the noise and picked this hotel. So glad I did........inexpensive, clean, beautiful artwork everywhere, very nice room, great pool with a little waterfall, spa, and a nice staff. I would stay again, and recommend it highly. Mercado 28 is super close as are the new casinos in town.......

  • Stayed January 2011, traveled solo
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Helpful?
1 Thank mexcelia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed December 5, 2010

Xbalambe was a basic, but very pleasant hotel. Service was excellent and friendly. The location was perfect as it is situated in the hart of Old Cancun close to the busy life of the town. The Hotel has a lovely pool with a charming outside area where you can eat your breakfast and lounge around when you have nothing better to do.

I would recommend this hotel to anyone who is looking for a comfortable and affordable stay. Just great!!!

  • Stayed November 2010, traveled on business
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Helpful?
Thank flyawayin2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 17, 2010

Of course, the hotel Xbalamque is not on the beach, however it is conveniently located just a few blocks from the central bus station, which can be reached from the airport for only 42 pesos if you take the public bus instead of a taxi. The hotel is clean and comfortable with firm beds and there is a theater and a nice cafe with entertainment next door. There are no extras in the rooms, such as a blow-drier, but the basics are solid, the airconditioners are good and there is cable TV and wireless internet access for your laptop. The staff is very helpful and tours are easily arranged, while you can easily access the beaches of Isla Mujeres or take a bus to one of the public beaches. There are plenty of shopping areas, restaurants and bars, the central plaza and small parks, which are all ccessable by foot. Few of the staff speak english very well, but if necessary they will find a staff member who does to help you. Shuttle buses to Playa del Carmen can be accessed a couple of blocks away for 30 pesos and low-priced buses will take you from the central station to just about anywhere you want to go. There is also a large grocery store in the neighborhood where you can get anything at a reasonable price. The pool is clean. There is also a spa and workout equipment, but I didn't have a chance to use those facilities. Overall, if you are interested in lower priced tours, I would recommend that you stay in this hotel and use the bus station to go anywhere you want.

Have a nice stay,

Frank, the budget traveller.

  • Stayed September 2010, traveled solo
    • Value
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Helpful?
1 Thank Frankbudgettraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Xbalamque Resort & Spa

Property: Hotel Xbalamque Resort & Spa
Address: Av. Yaxchilan No. 31, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #157 of 181 Hotels in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Xbalamque Resort & Spa 3*
Number of rooms: 92
Official Description (provided by the hotel):
Cultural Hotel that represents the Mayan Culture and mythology. 80 standard rooms, are usually decorated to reflect the constant desire to show the Mexican culture, its colors and carved stones.We have Spa, Relaxation Massage, Reductive, Steam Bath (Temazcal), Facials, Treatments, Beauty Salon, Meeting rooms, Conferences, Yoga, Pilates, Film Art, Art Gallery, Swimming Pool (Out Door), Beach Club, Car Rental, Travel and tours, Wireless Internet, Parking, Elevator, Radio Station, Handicap Room. ... more   less 
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Also Known As:
Xbalamque Hotel Cancun

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